Ingrid Flute’s Yorkshire Holiday Cottages Reviews 

Good clean accommodation.. very comfortable

the accommodation is well kept and maintained to a good standard, suitably placed not to far from the town center. friendly locals aswell as other tourists. clear instructions for arrival and departure proceedures.

Excellent location ,close to Hunmanby centre .Well equipped, quiet and peaceful.

Cottage matched our expectations and more. Comfortable, well-appointed property with great facilities.

A very well equipped property with beautiful views and a peaceful location.

Avoid Squirrels Acres Whitby AVOID Original Cottages / The Travel Chapter / Yorkshire Holiday Cottages
We booked a holiday at Squirrels Acres in Whitby in July, on arrival at 5pm the place was filthy dirty, unhygenic and unsafe.
We spoke to the owner who said he 'realeased us of any obligation to pay' the owner spoke to ORIGINAL COTTAGES aka YORKSHIRE HOLIDAY COTTAGES aka THE TRAVEL CHAPTER and told them the same.

Original cottages offered us another place to stay but whilst sorting this out they closed and I couldn't get in touch - they left a telephone message to tell us we could have another place at an extra £130 but the message was left at 8:03pm - I called back at 8:05pm but the helpline closed at 8pm!!

We where forced to stay the night (we couldn't afford to get a hotel for 2 adults 1 child and a dog!) or drive another 4hours home (exhausted, emotionally and physically after working all hours available to afford the holiday in the first place ( I am a cleaner my husband is a carer)

Whilst showing the owner the issues, my 12yr old son drank a can of lemonade that I presume a previous holiday maker had left in the fridge and opened a 2 pint of milk that had been left there too (we didn't notice this at the time)

We stayed the night (lying on top of the bed on our dressing gowns) drove home the next day after informing the holiday company that we couldn't take them up on the offer of a more expensive accomodation.
Then to the emails - the 'complaints manager' Carolyn who I dealt with via email was obtuse, obstructive and unhelpful - refused a refund and paid a £120 'goodwill gesture' into our account before informing us of this or asking if we wanted to accept it.

She didn't answer any of our questions but instead accused us of 'consuming the items left in the fridge' and then went on to say 'Please understand that the rental agreement is solely between you and the property owner. As such, our agency cannot provide any further assistance in this matter'.

So booker beware - if you book with them, even though the property bares no relation to the website pictures and ORIGINAL COTTAGES / YORKSHIRE COTTAGES/ INGRID FLUTES / THE TRAVEL CHAPTER advertise the properties for a fee on their website - they will not help or refund your money.

I do have pictures - I suggest if anyone wants to see the ACTUAL pictures of Squirrels Acres in Whitby advertised by Original Cottages that they check out the reviews for that property on the other well known review site that starts with Trip and ends with advisor!
Happy to be contacted by anyone who wants the link to my google drive pictures or a copy of the email communication between myself and Original Cottages.

Great base for exploring , a pub just 3 mins walk away or 3>4 more pubs a few miles drive away in Reeth, plenty of walks in the nearby area, and surrounded by beautiful scenery.
The cottage (plantation barn, Arkengarthdale ) was faultless, clean , every mod con you need , parking for x2 cars , charming stone barn conversion .

Ingrid Flute's Yorkshire Holiday Cottages feature the most gorgeous cottages around- the one we selected for our holiday was faultless. They are super easy to book with, and I would certainly use them again!

Great cottage in a beautiful location. Hosts were very welcoming and it was very dog friendly. Cottage has everything we needed and more.

I contacted original cottages about some issues we were having at our holiday property. Phone lines were always busy, so sent an email. I sent two emails in the end as the first wasn't acknowledged. Neither email was acknowledged or responded too. Also had bad communication over a mid stay clean, we stripped beds to return home to find beds umade and no clean towels. Problem was sorted after a phone call the next day but not once we're we told that the mid stay clean date had been changed despite me sending an email mid week to check when it was scheduled for.

Very straightforward company to deal with. Holiday was excellent and I would be happy to book via Ingrid Flute's again.

Great communication leading up to our holiday and all the information we received was spot on.

Harbourside 2, Whitby
A real 10 out of 10 experience in a five star apartment!
If you are looking for a really special place to spend a holiday in Whitby, I really urge you to book this AMAZING holiday apartment. The views from the front onto Whitby harbour are worth the price alone! Beautifully decorated throughout, and really comfortable. Take my word for it, this is an amazing place to stay!

Very helpful, easy to book and pay for holiday. Information about the holiday given at appropriate times. Have used the company many times - would highly recommend.

Fantastic location and clean luxury accomodation, staff were all friendly.

Beautiful cottage smack in the middle of town with easy access to everything. Definitely recommend and would return again.

The property was advertised as enclosed garden which once you have parked your car it is not. Had I known this I would not of booked this property…

Binkleys cottage was bigger and better than expected. Very clean and tidy inside and out . Felt at home as soon as we arrived . Our 4 terriers 🐕 loved the massive garden.

The website is informative and clear, communication is prompt and friendly, booking and confirmation plus further information was not lacking in any detail.