Yours Florally Ltd Reviews 121

Below is an account of correspondents regarding my order.
Please read from the bottom up.

From: Angela Keatley [mailto:keatley.]
Sent: 24 July 2014 10:56
To: 'kevin rea'
Subject: RE: OrderID 2962 Complete

Hi Kevin

I have received the refund, once again thank you for all you help.
I don’t think I could trust in having a error free experience again.
Although with people like you on board may encourage me.

Let’s hope they send me a voucher code to encourage me even more

Best regards

Angela



From: kevin rea [mailto:sales@yoursflorally.com]
Sent: 24 July 2014 09:22
To: Angela Keatley
Subject: Re: OrderID 2962 Complete

Hi Angela

Thanks for the quick response. I have passed on all of the information to our florist so they will investigate exactly what happened in due course.

All I can do is apologise once again for the mistake and to let you know that we have processed a full refund of £48.95. If it isn't already appearing in your account then it will take no longer than 24 hours to do so.

Thank you for your understanding and co-operation in these unfortunate circumstances and we really hope to be hearing from you in the future.

Kind regards

Kevin

On 23/07/2014 22:04, Angela Keatley wrote:
Hi Kevin

Thank you for your response.
Something is not right here, the driver said he called at midday but my friend didn't leave the house. He also said he left the flowers at the side of the house, the front door opens onto the street and there is no side to the house from the front and no phone call was made either . I can’t help thinking he may have went to a wrong house!
Anyway at this late stage it’s best to get a refund, the moment has passed now.
You have done your very best for me it’s such a shame this mess up happened.

Regards

Angela


From: Kevin Rea [mailto:sales@yoursflorally.com]
Sent: 23 July 2014 17:33
To: Angela Keatley
Subject: Re: OrderID 2962 Complete

Hi Angela,

I've just gotten in contact with our florist regarding the matter and after contacting the delivery driver they have informed me that they called at the address around midday without a response. The driver then attempted to leave it with a couple of neighbours but nobody answered their door.

Rather than returning to the florists with the arrangement, he decided to leave it at the side of the house as he felt it would be safe, this however doesn't seen to be the case.

Obviously we take full responsibly for this error of judgement and apologise profusely for the sensitive situation you find yourself in. We of course offer to send another arrangement to the address, or other of your choosing. If instead to would like a full refund then we will provide you with one.

Please accept our apologies and let us know how you want to move forward with the matter.

Kind regards

Kevin

Sent from my iPhone

On 23 Jul 2014, at 16:51, "Angela Keatley"
Hi,

My friend just called me from Ireland to let me know she waited in all day for the flowers to be delivered, but they never arrived.

I am extremely disappointed and so let down. My uncle was buried today and those flowers were meant to be left in the church by the coffin last night.

I must now seem like an uncaring person to the rest of the family, those flowers were to represent me as I couldn’t get over to Ireland for the funeral.

The money has been taken from my account, so I would like to know what is going to be done about this matter??????

Mrs Keatley


From: Sales@YoursFlorally.com [mailto:Sales@YoursFlorally.com]
Sent: 22 July 2014 16:32
To: keatley
Subject: OrderID 2962 Complete

Just to let you know your order has now been delivered. (not delivered)

I hope your experience with us has been an enjoyable one. (not good at all)

Please Follow Us on Facebook and Twitter Now

Best regards

Mary McKimm
Founder & CEO

Hi Angela,

Thank you for the response, we will update your information and have them delivered to Balbriggan tomorrow as requested.

Thanks again for the order.

Kind regards

Kevin

On 21/07/2014 01:18, Angela Keatley wrote:
Hi Kevin

Thank you for contacting me.
I noticed that error of the billing address only when I got the confirmation.
I don’t know how that happened but I find it very difficult to complete the transaction.
It took me about four attempts and something must have gone wrong in the process.

The billing address is:


The recipient is:

Phone NO:

The flowers are being delivered to my friend to bring to a funeral.

I hope this makes things more clear for you.

With best regards

Angela

Mrs A Keatley.





From: kevin rea [mailto:info@yoursflorally.com]
Sent: 20 July 2014 19:48

Subject: Yours Florally: Same Billing and Delivery Details

Hi Angela

Thanks for the order you have placed with us.

I noticed on your order that the billing and delivery details (7 High Street, Balbriggan, Dublin) are the same, is this correct?

I also noticed you didn't include a recipient phone number. If you could provide us with that for the benefit of our delivery driver.

Regards
Kevin Rea

I ordered flowers from the New Baby range for one of my employees, they arrived same day and Victoria was delighted with them stating that they were simply gorgeous. Thank you Yours Florally for a truly fabulous easy to use service, flowers ordered in less than 5 minutes and delivered within hours, Bloomin' marvelous.
Emma

I bought these flowers for my girlfriend's birthday and she loved them. They were delivered early on her birthday, and she still has them a week later. Further, as a customer from the US buying flowers to be delivered to Rahara, Ireland, it was incredibly easy.

Bottom line: I would definitely recommend.

Ordered specific number of stems. Bouquet did not match description, or photo. Less stems than ordered.

Funeral Flowers were needed for Southern Ireland the next day from England. I was able to confirm this was possible directly on the website. No issues about not having a postcode (unlike other "international" flower delivery companies!). The flowers arrived at the destination despite a very Irish address ie townland name,district & county only and even appeared to be able to be intercepted by the undertaker who we had no details for. Our family firends have since told us the wreath was lovely. Thanks Yours Florally - wish I'd found you sooner!

This website allowed me to order a beautiful bouquet with no hassle or worry. The flowers were delivered to my sister's home in great shape.
Thank you Yoursflorally

I live in Toronto, Canada. I have friends who were celebrating their 50th wedding anniversary in Ballyjamesduff, Ireland, and I wanted to arrange for flowers to be delivered to them to let them know that my congratulations and best wishes were with them even if I couldn't be. I looked into arranging delivery through a local FTD-affiliated florist in Toronto but the variety and quality of the selection were limited, so I decided to make the arrangements through yoursflorally.com. I was very pleased with the variety of choices available to me, and thrilled that yoursflorally.com arranged for a beautiful bouquet to be delivered right on time and as I requested! I had some challenges providing an accurate delivery address when I made the payment through Paypal (its a Paypal problem), but yoursflorally.com was very responsive and helped me sort that out. Being thousands of miles away, I would have crossed my fingers and hoped for the best, but not when I use yoursflorally.com, they have my every confidence!

Ordered at 4pm and friends received their beautiful flowers at 8 that evening, what service, highly recommend.

I ordered some flowers for a relative and she was very happy with them. They arrived on time and were nice and fresh. I will definitely be using them again and would not have any trouble recommending them to friends and family.

The flowers were beautiful and very much appreciated. Thank you for completing such an amazing arrangement!

Needed flowers in one day, in one hotel room, for one special person. They made it happen, and were super quick to reply. Thanks!

It was the only website i could get to deliver flowers on the day I wanted and I was not disappointed, my friend had just suffered a bereavement and I wanted to her to know i was thinking of her, she was really pleased with the flowers when they arrived.
Quick and easy website I was very happy overall with the entire service

I was very impressed with Yours Florally! Great choice of bouqueys and arrangements
at reasonable prices! Website easy to use and promp delivery!
Would recommend to all!

If you want flowers sent for any occasion try this company.First class service and could not be more helpful

The job was done quickly and efficiently

I loved that I got an email to confirm delivery of the flowers, and choice to deliver internationally with easy to use site.

I also checked with the recipient and the flower quality was excellent.

I will be using Yours Florally again!

The most concerning thing for me was that the flowers would arrive on time having ordered them from England and this was carried out in timely fashion and the flowers looked beautiful. My only negative would be when placing the order I was restricted to a certain number of characters for my message. I chopped and changed the message with the only constant being that my name and three kisses would be added to the end. My assumption was that the message was to be typed hence the restriction on the number of characters. I was shocked to find that the card was handwritten, so I dont quite understand the restriction on characters, and both my name and the kisses were missing. I suppose I am just lucky she knew who the flowers were from or it could have turned out a lot worse.

very good experience and delivered right on time, which is very rare these days and when i forgot to add a message on the card they emailed me to check to see if i wanted a message on the card , 10/10 thanks guys.

Quick, easy to use and the flowers were beautiful.