strange to start with some one wanting to help you with out having to pay them !!! but thats what they do understand what your requirements are and then get the right companys to get in touch with yo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with and Dannii is always helpful.
Information given on what was on offer was very good and detailed and a good range of potential partners were advised and contacted us.
The people I've talked with, and been recommended to have all been pleasant, knwledgable and patient. Been an enjoyable experience all round.
Company details
Written by the company
YourShortlist streamlines business technology lead generation by quickly matching providers with prospects actively seeking solutions. At YourShortlist, we make it easier and more cost-effective to find, compare, and implement new software, telecoms, and managed services. We create a bespoke shortlist of solutions to fulfil specific project criteria by matching requirements with the right providers from our database of over 2400 trusted technology Partners.
Contact info
United Kingdom
- www.yourshortlist.com
4.0
Great
810 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Claire has helped to put me in touch with the right companies for my software solution. I'd highly recommend using Your Shortlist as I didn't have a clue where to start and they did all the hard work for me!
May 28, 2024
Unprompted review
Melanie Gregory
Melanie Gregory, was absolutely superb.
Extremely helpful. Providing us with the right IT company who have moved us further forward than I could have hoped for. She called us during the changeover offering advice along the way.
Definitely look out for these people, they are a treasure.
May 21, 2024
Unprompted review
Constantly spam us with unwanted nonsense
Never asked to be emailed, and I’ve asked to unsubscribe so many times.
Please stop sending your junk emails, leave me alone.
May 10, 2024
Unprompted review
Reply from YourShortlist®
Dear Jody,
We're truly sorry to hear about your experience with our emails. We understand how frustrating it can be to receive unwanted messages, and we sincerely apologize for any inconvenience this may have caused you. All emails that are sent from YourShortlist contain unsubscribe links, so it is disappointing when our processes fall short of expectations.
Your feedback is invaluable to us, and we take your concerns seriously. To ensure your details are removed from all future communications, please reach out to our team directly at getintouch@yourshortlist.com and we will ensure this happens immediately.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and the opportunity to make things right.
Kind Regards,
YourShortlist Team
Great service
Great service. They were able to meet my requirements and saved me hours of research! Follow up calls were always helpful to cover any changes in the project and making sure that I was receiving the help I required.
May 9, 2024
Unprompted review
time consuming and a waste of time and money
time consuming and a waste of time and money. Your shortlist are only interested in taking money for dubious leads. The process of having to call and email 3 times, before you have to go through the battle of the pass back system is painful. This also just adds salt to the wounds that you are taking your time up on pointless leads. Out of about 20 leads, i've managed to pass back 14 the ones I haven't been able to passback as it passed the time (despite the clients not making decision till way into the future) only 1 was a genuine contact. This is such a timely process for zero value and at such a large cost per "lead".
I have tried to provide feedback that at £300 + a lead you would expect to at least be given contact details of a decision maker or influencer. To be told you don't have to opt for those if you don't want to, however it doesn't make it clear when you are trying to bid for a lead. No interest in trying to improve the service.
May 7, 2024
Unprompted review
Reply from YourShortlist®
Dear Katrina,
Thank you for your feedback on your recent experience with YourShortlist leads. We understand your frustration about not seeing conversions, and we'd like to clarify some key points.
While we strive to provide high-quality leads with a strong conversion potential, it's important to note that studies show ROI (Return on Investment) often materializes within 6-12 months of receiving leads. This is because successful lead nurturing through the sales process takes time and effort.
We want to assure you that all leads we offer are verified by our members following a call with our solutions consultants. This verification process helps ensure genuine interest, but it's the follow-up and communication within your sales cycle that ultimately converts leads into customers.
We have designed our passback process and date extension processes specifically to protect your lead credit balance and ensure that we provide ample and fair time for partners to connect. We understand that business priorities can change, and always strive to provide the best possible experience for both our members and partners.
We are committed to your success, and we're confident that by working together, we can help you achieve positive results from your leads. We value your business and would appreciate the opportunity to regain your trust.
Please reach out to us directly at getintouch@yourshortlist.com and a member of our team will be more than happy to arrange a call to discuss and reach a suitable resolution.
Kind Regards,
YourShortlist Team
Shortlist was helpful as it helped…
Shortlist was helpful as it helped kickstart our process to find a new Warehouse Management system. Although we didn't actually go with any of the vendors they recommended they did make our procurement list and helped us assess what we did and did not want.
August 1, 2023
Unprompted review
Competent Leads Provided by Claire Kendall
Claire Kendall - Team Manager for Your Shortlist provided a service (different leads) that I believe will be able to met and exceeded my company's expectation.
April 30, 2024
Unprompted review
We used YourShortList when they used to…
We used YourShortList when they used to be called SaaS. We decided to give them another go as they told us everything has changed from those days and it that all calls where reviewed before they are passed to you.
We took 6 different leads on and only 1 out of the 6 even knew they had signed up to YSL and the other 1 was not interested in the services at all.
We made sure that we had a contractual clause meaning that if the service was still not good we would get a full refund after providing evidence of calls.
So we called in that clause in the contract and have supplied all the information about the calls and emails and now the Sales Manager and Director wont even pick up a call or email to us.
Would not recommend to anyone to use
March 1, 2024
Unprompted review
Very poor quality leads
I used them in my current and previous roles and the leads are of very poor quality, really badly qualified and given out to more suppliers than they say. The team are desperate to get you leads so you end up with leads where the decision is many months ahead. My advice is let me get the leads for you as at least the DMP would of been met. Correct Timescale, Decision Maker, Budget, Need.
February 9, 2024
Unprompted review
Reply from YourShortlist®
Dear Mike,
Thank you for your feedback on your recent experience with YourShortlist leads. We understand your frustration about not seeing immediate conversions, and we'd like to clarify some key points.
While we strive to provide high-quality leads with a strong conversion potential, it's important to note that studies show ROI (Return on Investment) often materializes within 6-12 months of receiving leads. This is because successful lead nurturing through the sales process takes time and effort.
We want to assure you that all leads we offer are verified by our members following a call with our solutions consultants. This verification process helps ensure genuine interest, but it's the follow-up and communication within your sales cycle that ultimately converts leads into customers.
We are committed to your success, and we're confident that by working together, we can help you achieve positive results from your leads. We value your business and would appreciate the opportunity to regain your trust.
Please reach out to us directly at getintouch@yourshortlist.com and a member of our team will be more than happy to arrange a call to discuss and reach a suitable resolution.
Kind Regards,
YourShortlist Team
Love working with YourShortlist
Love working with YourShortlist. I’ve had good experiences with their recommendations and some bad experiences but this was down to pushy sales people wanting to demo without taking the time. Advice, help with the project briefs and you will get the right shortlist.
February 14, 2024
Unprompted review
Happy to recommend
Happy to recommend. We provide sage 200 - and used YourShortlist for past 12
Months. My account manager Dannii has been great and using portal which is a great help.
February 19, 2024
Unprompted review
Continously poor experience
Unable to provide any viable leads over 2years and in addition the communication was always poor experience when dealing with key account managers.
Despite raising multiple complaints early on we were unable to withdraw our funds.
April 10, 2024
Unprompted review
If you can get off their spamming email…
If you can get off their spamming email system you are the lucky one!
April 10, 2024
Unprompted review
Reply from YourShortlist®
Dear Amirali,
Thank you for your feedback. We apologize for the inconvenience caused by our email marketing. We take all customer concerns seriously and appreciate you bringing this to our attention.
Unfortunately, we were unable to find your details in our system using the email you provided here via Trustpilot. To make sure this is dealt with promptly and efficiently, please send your details to getintouch@yourshortlist.com and we will be happy to assist and confirm the unsubscribe process.
Kind Regards
Team YourShortlist
Jonathan Pluck & Cheshire Mouldings
Jonathan - really listened to our business problem and the call the shortlist we were working with really showed his understanding
March 20, 2024
Unprompted review
Hi Claire kendal was absolutely…
Hi Claire kendal was absolutely brilliant, she is a brilliant lady I respect from my heart ♥.
Her work she does for this company is outstanding and she should be awarded for her experience in what she does for her clients.
Let's pray for everyone for a better future ,God bless you all from Phillip.
Kind regards.
Phillip Cox.
March 8, 2024
Unprompted review
My Experience after 9 month
My Experience after 9 month: We tried 12 leads, 1 was healthy, the others were absolutely poor in quality. The details in 11 out of 12 leads were purposeless. Example: "customer has Microsoft 365 and wants to discuss a new Microsoft 365 solution" or "Customer has everything on-premises... - current infrastructure solution: Microsoft Azure".
If you want to discuss with them about promises they made, it's not possible to get in touch with them. Even after 5 mails and callback requests, no answer. They strictly follow an ostrich policy.
Do not buy leads from YourShortlist!
March 11, 2024
Unprompted review
Reply from YourShortlist®
Dear Manuel,
We genuinely appreciate you taking the time to share your experience, and we're sorry to hear that it hasn't met your expectations.
We sincerely apologise if any of the leads supplied failed to meet the standards you rightfully anticipate. Our commitment to enhancing lead quality remains unwavering, and your feedback plays a pivotal role in this ongoing effort. Additionally, we appreciate your utilization of our passback service throughout your engagement; our procedures are crafted to safeguard your lead credit, and it appears that they have served their purpose effectively.
In particular, we've noted the examples you've provided, and we're actively investigating to ensure such instances are addressed promptly. Our aim is to provide detailed and relevant information to empower our partners to make informed decisions.
Rest assured, we take your feedback seriously and are committed to rectifying any issues to improve your experience and that of all our partners.
We value your continued partnership and would welcome the opportunity to discuss your concerns further. Please feel free to reach out to your account manager, or alternatively you can email us directly at getintouch@yourshortlist.com, we are more than happy to arrange a call at a suitable time.
Thank you for your feedback, and we look forward to the opportunity to regain your trust in our service.
Best Regards,
Team YourShortlist
Warning: Poor Quality Leads and Ineffective Service - Choose Another Provider
- The leads are of poor quality (incorrect and erroneous information, the contact persons are not decision-makers in the process, etc.)
- When you try to get in touch with them, they do not respond.
- They give you access to a portal, where you manage everything, that also does not work.
In short, if you want to use a lead purchasing service, use another company, do not waste your money.
February 5, 2024
Unprompted review
Reply from YourShortlist®
Dear Gonzalo,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced with our services.
We've taken your concerns seriously, and as such your account manager has already reached out and had two calls with you to address the issues you've raised.
Regarding the quality of leads, we understand how crucial it is to connect with decision-makers. We always assess our processes to ensure that the information provided meets partner expectations. Additionally, we're committed to improving our communication channels to promptly respond to any queries or concerns you may have.
As for the portal access issues you've encountered, we're actively working on resolving any technical issues to ensure a seamless user experience. Can you please provide additional details on the issues you experienced on email to portalsupportES@yourshortlist.com
Your feedback is invaluable to us, and we're dedicated to making the necessary improvements to enhance your satisfaction with our services. Please feel free to reach out to your account manager to schedule a follow-up discussion.
We look forward to regaining your trust in our service.
Kind Regards,
YourShortlist Team
I would use YSL again
I dealt with Jonathan Pluck from YSL and the experience was great. I have read other reviews on here and believe it comes down to ensuring your requirement is accurate, whether as provider or buyer.
For me, I had a challenge to very rapidly narrow down the vast market of HR and ERP solutions, with a set of constraints unique to a HMG customer. The rapid turnaround of a meaningful market assessment and subsequent contacts with credible solution providers was invaluable. I could readily re-use the material without wasting time.
The level of subsequent contact received from potential solution providers was ideal. I would use YSL again in the interests of saving time.
February 29, 2024
Unprompted review
Very bad
Very bad! First of all, we started receiving emails from this company without any authorization from us, I believe it is some illegal way of obtaining contacts, completely outside the laws that govern the GDPR. On the other hand, we cannot stop the subscription, since all paths lead to error. Yet, they do not respond to any emails. In the end, it is absolutely useless... just SPAM...
February 29, 2024
Unprompted review
Reply from YourShortlist®
Dear Bruno,
Thank you for sharing your feedback with us. We sincerely apologise for the frustration and inconvenience you've experienced regarding our communications. Ensuring compliance with GDPR regulations and respecting your privacy are paramount to us at YourShortlist.
We take data privacy and compliance seriously and have escalated your concerns internally to our team for further investigation. Rest assured, we have confirmed that you have been unsubscribed from future communications. Additionally, our business development manager has confirmed this with you during your call on 29.02.
We understand the importance of ensuring a seamless and respectful communication experience. Should you have any further concerns or require assistance, please do not hesitate to reach out to us directly at getintouch@yourshortlist.com. Your satisfaction is our priority, and we appreciate your understanding as we work to improve our services.
Kind Regards,
Team YourShortlist
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