YourShortlist®  Reviews 

810
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and helpful service, noting how the company understands their needs and provides suitable partners without charge. Many highlight the staff's pleasant, knowledgeable, and patient approach, with account managers being proactive, responsive, and punctual in resolving issues. People appreciate the efficient process, which saves time by accurately matching requirements and offering a user-friendly experience. However, some customers also noted concerns regarding the lead generation process. A few people reported issues with their contact details being shared and found many provided leads to be unreachable or unsuitable. The process for returning unsatisfactory leads was also described as difficult due to strict conditions and a lack of engagement from contacts.

What people talk about most

Service

Customers consistently note positive experiences with service, with many expressing satisfaction and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences where they were put in touch... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

User experience

People report positive experiences with the user experience, finding it to be a great tool for connecting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

strange to start with some one wanting to help you with out having to pay them !!! but thats what they do understand what your requirements are and then get the right companys to get in touch with yo... See more

Rated 4 out of 5 stars

Information given on what was on offer was very good and detailed and a good range of potential partners were advised and contacted us.

Rated 4 out of 5 stars

The people I've talked with, and been recommended to have all been pleasant, knwledgable and patient. Been an enjoyable experience all round.


Company details

Written by the company

YourShortlist streamlines business technology lead generation by quickly matching providers with prospects actively seeking solutions. At YourShortlist, we make it easier and more cost-effective to find, compare, and implement new software, telecoms, and managed services. We create a bespoke shortlist of solutions to fulfil specific project criteria by matching requirements with the right providers from our database of over 2400 trusted technology Partners.


Contact info

4.0

Great

TrustScore 4 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(810)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They care

The person went out her way to help me get the information I needed, this caring attitude made all the difference!

December 4, 2023
Unprompted review
Rated 4 out of 5 stars

Happy with the leads

Service was good. Communication needs to improve but overall happy with the leads and won business from the leads already. Going to reinvest next month.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience with your…

Had an amazing experience with your shortlist, Jordan was very helpful and all information given was clear and precise. The shortlist sent over was exactly as expected, efficient, effective and met all our needs.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable leads

I’ve owned a managed service and support company for the last 23 years, covering primarily the north of England.

We’ve never found a company before Your Shortlist that could provide us with a steady stream of projects for the sales team to work.

2024 will be our forth year with them and with the Google settings changing every other week it’s the one sales channel I know I can rely on.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Complete Waste of Money

As a marketing company constantly on the lookout for innovative ways to complement our in-house lead-generation strategies, we recently decided to test the services of a lead-generating company, with hopes of discovering a reliable partner to enhance our efforts. Unfortunately, our experience was far from satisfactory.

The primary issue we encountered was the quality of leads provided. The majority of the leads were not only disinterested in our offerings but also did not match the target demographic we specified. This discrepancy made it exceedingly difficult to engage with the leads in a meaningful way, leading to a significant waste of time and resources on our part.

Moreover, the company had assured us that they would offer refunds for leads that were not viable. However, when it came time to request these refunds for the obviously unqualified leads we received, our requests were met with silence. The customer service in this regard was non-existent, leaving us with a stockpile of useless contacts and a sense of betrayal from the promises made.

Adding insult to injury, the company then informed us that our credit had run out, which was a baffling statement considering the number of unusable leads we were left with. This communication was the final straw in a series of disappointments.

As a business that prides itself on efficiency and effectiveness, we found the services offered by this lead-generating company to be severely lacking. The leads were of a very low level compared to our target market, and the company's failure to honour their refund policy only added to our frustration.

Our experience with this lead-generating company was deeply unsatisfactory. We caution others in the industry to approach with scepticism and perhaps seek more reliable partners for their lead generation needs. The search for a complement to our own methods continues, but it will certainly not include this provider.

February 20, 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Luke,

Thank you for taking the time to share your experience with us. We genuinely appreciate all feedback, as it helps us improve our services.

We are truly sorry to hear about the challenges you faced with the leads provided by YourShortlist. We understand the importance of high-quality leads that align with your target demographic, and we deeply regret that our service fell short of your expectations in this regard.

We want to acknowledge that there have been significant changes within our organization since you last purchased a lead from us in August 2022, including improvements to our lead generation processes and customer service protocols with an online self-serve platform.

Our passback process is designed to protect your lead credit, and the criteria for passing back a lead is outlined during onboarding and within your contractual agreement. However, it seems that in your case perhaps this was not effectively communicated and we understand the disappointment this will have caused.

Moving forward, we would welcome the opportunity to discuss your concerns further and explore potential solutions to address the issues you encountered. Please feel free to reach out to our team at getintouch@yourshortlist.com, and we will do everything in our power to make things right.

Kind Regards,
Team YourShortlist

Rated 1 out of 5 stars

Yourshortlist is a SPAM service

totally agree with previous reviews. these people are spammers. they just bombard you with spam without your agreement to receive emails. the unsubscribe link says you need to wait 10 days for this to stop. will never use their services

February 7, 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Inventica,

Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you experienced and want to address your concerns regarding our email communications.

At YourShortlist, we take spam complaints very seriously, and we assure you that it is never our intention to bombard our users with unsolicited emails. Our unsubscribe links are designed to remove users from further communications, and we regularly update our system to ensure this process is efficient.

Looking at the details provided, we can see you are still signed up to receive distribution emails and have not unsubscribed from this. If you would like to be removed, please email us at getintouch@yourshortlist.com stating which email address you would like to unsubscribe. We will ensure this is actioned immediately and will confirm directly. Alternatively, you can use the link included in any of our communications this link will still be valid.

We apologize for any confusion or inconvenience this may have caused and assure you that we are committed to providing a positive experience for all our users. Your feedback is invaluable to us as we continue to improve our services.
Kind Regards,
YourShortlist Team

Rated 1 out of 5 stars

Just another bunch of spammers

Just another bunch of spammers with no GDPR, didn't sign up to receive emails from them and despite unsubscribing to emails I didn't ask for they still come through.

Also Your Shortlist have complained to Trustpilot about the review so supplied TP with details.

January 10, 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear David,

We sincerely apologize for any inconvenience you've experienced and appreciate you bringing this to our attention. We understand the importance of privacy and want to assure you that we take GDPR compliance seriously.

It's disheartening to hear that you've been receiving unwanted emails despite unsubscribing. Our team is actively investigating this issue to identify and rectify the source of the problem. We want to assure you that your concerns are being taken seriously, and we are committed to resolving this matter promptly.

Regarding the comments about "bought-in reviews," we want to clarify that we do not engage in such practices. We value genuine feedback from our users, and our aim is to provide a reliable and transparent service. If there are specific reviews that seem suspicious, we encourage you to reach out to us directly so we can investigate further.

We appreciate your patience and understanding as we work to address these issues. If you have any additional information or details you'd like to share, please feel free to contact us at getintouch@yourshortlist.com. We are here to assist you and ensure your experience with YourShortlist meets your expectations.

Thank you for bringing this to our attention, and we look forward to resolving these issues to your satisfaction.

Kind Regards,
YourShortlist Team

Rated 1 out of 5 stars

READ 1 star reviews, FAKE LEADS and Just SCAM to get your MONEY

I have previously left a review and they have been forcing us to delete it to be able to pass back some of their fake leads.

Why do I say fake because the leads are businesses that have a project in mind and are just exploring the market.

However, YourShortList then has an aggressive lead follow up and forces these businesses to give them information about their project and also push them to on-board. Once you get the leads which you have to pay in advance at times £500 for a single lead which after initial contact said they were not ready for this project and been forced to on-board after we shown interest.

Why do I say SCAM because they have been lying to us from the beginning they have stated in their sales call by P.B that the projects will have a budget for decision making but 90% of them have inaccurate and totally misleading budgets. Their lead sheet had a budget 50K but talking to the lead they said they cant afford more than 20K which is not even half of what YourShortlist stated.

The second fact is that they give the leads to so many clients that the leads are frustrated and don't even want any more quotes or proposals and the funny fact is that they give you 10 days to passback the leads when the lead has stated they want us to contact them in a month (SCAM) and once you do realise it's fake it's too late to passback and the money is gone.

I decided to record these calls as an evidence and now have had 60% leads having the same experience, 30% don't even respond and and the 10% don't want any more proposals. I then contacted their CEO and Founder to state the issue and they have been so ignorant that it has proven the SCAM is designed by them and have no intention to fix it or refund our money.

We are asking anyone who had the same experience to join us in making a group claim as our solicitors believe we have a valid case with the evidences we have obtained.

Please read all the awful reviews which confirm the same.

UPDATE: YourShortlist® we have already explained the situation to our account manager but was deceived by M.D our account manager to delete our review. She was well aware of the situation and instead of addressing the issue she has forced us to delete the review instead of taking action.

Yes, we payed more to be able to gather the evidence and proof of your hashtag#scam as the previously provided hashtag#fakeleads are not even responsive or they do not want engagement and you have refused to pass them back or issue a refund.

We have also shared the issue with E.B and J.W (Director and Founder) and don't see the point of emailing again if you care to resolve this you have our email address. Why don't you do the work not ask your customer to chase you for the scam?

We have evidence of M.D our account Manager asking us to remove the TrustPilot review and will put a screenshot here soon. People can also make their own informed decision by looking at so many awful reviews on Trustpilot you have which are aligned with our claims.

Stop bullying businesses into payments and feeding them hashtag#fakeleads and take action or we will.

They are now trying to get TrustPilot to remove our review.

January 31, 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Ed,

Thank you for taking the time to share your experience with YourShortlist. We sincerely apologize for any frustration or inconvenience you've encountered, and we take your feedback seriously. We understand the importance of transparency and honesty in business relationships, and we regret that your experience did not meet your expectations.

First and foremost, we want to assure you that we are committed to addressing your concerns and taking appropriate action to improve our services. We appreciate your efforts in providing evidence, and we would like to investigate the issues you raised thoroughly to identify areas for improvement and to prevent similar occurrences in the future.

Regarding the concerns you mentioned about inaccurate budgets and aggressive lead follow-ups, we want to assure you that this is not in line with our intended service standards. We are currently reviewing our internal processes and working to ensure that our clients receive accurate and reliable information.

We are committed to addressing your concerns and ensuring that our leadership team is actively involved in resolving any issues you may be facing.

We value your business, and we are dedicated to making things right. If you are open to it, we would appreciate the opportunity to discuss your specific case in more detail and work towards a resolution. To date we have been unable to schedule a call despite your Account Manager reaching out several times. We would welcome the opportunity to discuss this on a call, and we will ensure that your concerns are addressed promptly. Please email us at getintouch@yourshortlist.com to arrange a call at your earliest convenience.

We are genuinely sorry for any negative impact this situation may have had on your experience with YourShortlist. Your feedback is invaluable to us, and we are committed to learning from it to enhance the quality of our services.

Thank you for bringing this to our attention, and we look forward to the opportunity to make amends.

Kind Regards,
Team YourShortlist

Rated 5 out of 5 stars

"My experience with the compExceptional Support and Professionalism: A Special Thanks to Manager Anna Di Nardoany was…

"My experience with the company was extremely positive, especially due to the support and assistance received in finding software solutions. I would like to extend a special thanks to Anna Di Nardo, the manager, for her exceptional kindness, courtesy, and professionalism, which greatly contributed to the success of our project.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Insightful advice, useful folks to know.

Whilst we've not used them a lot, the information we have received has been insightful and useful.

Whilst we have no further call for their service at the moment, we would not hesitate to call them if needed.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Yourshortlist

We had downloaded an ERP comparison guide as our system was end of life. Dan auld got in contact and talked us through the service and how Yourshortlist could help. He took our requirements away and managed to shortlist us two suitable providers. We went with one of those providers and will be looking to implement this year. We couldn’t have done this without the help of Yourshortlist.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

comparison guide

We downloaded a comparison guide off LinkedIn comparing VOIP solutions, we were still using an old ISDN solution and as the switch off is due in 2025 we were looking to change system, Dan Auld got in contact with ourselves and provided a shortlist of 3 local providers that helped us make our decision. This is a service we would recommend to any business.

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

By far the worst lead generation…

By far the worst lead generation service we have used by a country mile. We were meant to obtain qualified meetings and what we did get is a handful of very annoyed prospects who were fed up of being bombarded with similar calls, introduced by YSL. Every single appointment booked would get a laugh from our sales team before, during and after follow up due to the sheer lack of any quality or due diligence.

We have just been informed that as per policy in December 2023 they have decided to write off the remaining lead we paid for.

We would not entertain using this service or organisation again.

January 23, 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Matthew,

Thank you for sharing your experience with YourShortlist, and we sincerely apologize for the frustration and inconvenience you've encountered. We appreciate your honest feedback as it allows us to address and improve upon the issues you've raised.

We understand that the quality of leads is crucial, and we regret to hear that your expectations were not met. Your concerns about the annoyance caused to prospects and the perceived lack of due diligence are taken seriously, and we are committed to investigating these issues thoroughly.

We acknowledge that your account manager introduced warm handover on your leads to help with the quality issues, which significantly reduced passbacks.

We are genuinely sorry to hear about the dissatisfaction with the leads provided, and we understand the impact this has had on your sales team. Our goal is to provide high-quality leads, and it's disheartening to learn that we fell short of your expectations in this instance.
We would welcome the opportunity to regain your trust in our service, if you are open to discussing this please reach out to our team at getintouch@yourshortlist.com

Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address your concerns. Your feedback is invaluable in helping us improve our services.
Kind Regards,
YourShortlist Team

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