HSY Reviews 

1,497
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Ordered curtains and paid for them in May for despatch 1st week in August. Heard nothing so tried to follow up. initially it looked as though they were simply busy and not taking further orders. Now... See more

Rated 1 out of 5 stars

Ordered curtains and paid for them for despatch 1st week in August. Heard nothing so tried to follow up. Company has gone into liquidation without advising their customers. No one answers phones or... See more

Rated 4 out of 5 stars

After a little false start on the web site, order confirmed by telephone by very helpful young lady. E mails kept me informed of my orders progress. Very pleased the order was delivered much earlier t... See more

Company replied

Rated 5 out of 5 stars

My 38" pantene crane is beautiful. Delivered on time as promised. Easy to assemble. I will do business with HSY again.


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3.1

Average

TrustScore 3 out of 5

1K reviews

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4-star
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1-star

No recent history of asking for reviews

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3.1

All reviews

(1,497)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was

I was. Most impressed with all communications from staff who were very helpful and. Knowledgeable when my curtains arrived sooner than expected I was delighted with quality and workmanship They are much admired thank you so much

September 17, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

It's lovely to know you are happy with your beautiful new made to measure curtains.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to the ladies that made them for you.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

it was very easy to install following…

it was very easy to install following the instruction booklet and within less than half an hour. i am very pleased with the silent operation. i have not used the remote that came with it but synchronised the blind with my existing solar controller for the velux window. for this you reset the button on the blind and then it can be synced to your existent controller.

October 31, 2022
Unprompted review
HSY logo

Reply from HSY

Good afternoon,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

Beautiful curtains

Beautiful curtains, really well made & very prompt delivery. Thank you

October 21, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

It's lovely to know you are happy with your beautiful new made to measure curtains.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to the ladies that made them for you.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered well within timescale and curtain finished beautifully

October 24, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team and the ladies that made your curtains for you.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 4 out of 5 stars

Good website and access to excellent range of fabrics and products

Easy to navigate website and access to a wide range of high end fabrics. Cushion was well made and in a very reasonable timeframe. Would have liked to be given a rough idea of time it would take between order being placed and delivery hence reduction of one star!

August 23, 2022
Unprompted review
HSY logo

Reply from HSY

Good afternoon,

Thank you so much for taking the time to leave us this review.

It's lovely to know that you were happy with your made to measure cushion.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to the ladies that made it for you.

Just to confirm that on the page you ordered from it does say the lead time and we also sent the courier tracking so you would then know when to expect your order, unfortunately the courier in question wasn't one that would give an estimated time of day for the delivery.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,
Your Stylish Home.

Rated 4 out of 5 stars

Remote Solar power Velux Blinds

I ordered & paid for two remote operated Velux solar powered blackout blinds from Your Stylish Home, the website delivery time was expected to be 4-5 weeks. The date came and went and I contacted customer services - informed me that due to Brexit, it would now be delivered in 12 weeks! Annoyed they didn't contact me with update. I loved the blinds when they finally arrived, fairly easy to install; time will tell if they are a good buy and the solar batteries/mechanics have a long life..

August 12, 2022
Unprompted review
HSY logo

Reply from HSY

Good afternoon,

Thank you for taking the time to leave us this review.

It's lovely to know that you love your new Velux blinds and found them easy to install.

Just to confirm, as you may not have noticed when you placed the order on our website that Velux are currently experiencing a delay on these type of blinds:

'VELUX Solar blinds are subject to industry-wide delays.
Due to a global shortage of semi-conductors, VELUX solar blinds are currently subject to industry-wide delays.
This affects all merchants; be aware of anyone claiming quicker lead times as all VELUX remote controlled blinds are ordered directly through VELUX.
Our latest lead time information for this product is directly from the latest lead time from VELUX
Delivery Service: 14 Weeks (industry-wide VELUX delays).'
(A 4-5 week lead time has never been on these Velux Blinds).

The above notice is on the page you ordered from.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,
Your Stylish Home.

Rated 1 out of 5 stars

Price match "Guarantee". Not guaranteed

Their website states a price match guarantee. Phoned up to discuss this as I found the exact same wallpaper elsewhere, but cheaper. They phoned back a few hours later to explain that they would not be honouring their "guarantee" because the price difference was too much. So not a guarantee at all then. Definitely false advertising. Using this logic, they could just decide to stop accepting returns because it doesn't suit them.

August 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, placed an order online which we received within 2 working days, needed to order an extra roll of the wallpaper as we were just short. Order & email request placed to match the batch, confirmation received within the hour & extra roll received the following day. Cannot fault the service 5 stars

August 12, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

Delighted with the console tables

Delighted with the console tables, perfect style & colour for my room. Excellent customer service advising on colour choices & delivery.

July 31, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you very much for leaving us this 5 Star review.

We very much look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

1st class service

1st class service. I ordered an additional roll of wallpaper after running short, they checked and phone back a few minutes later confirming that the same batch was available. i placed my order on a Friday , and the paper was delivered the next day

July 29, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

Excellent experience

Fantastic experience with buying wallpaper, on two separate orders ! Very quick dispatch and smooth process. Had to contact online chat which was quite busy but sorted very quickly once connected.

July 26, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,
Your Stylish Home.

Rated 5 out of 5 stars

This transaction worked well.

My order came quickly and I am pleased with it.

July 21, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,
Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,
Your Stylish Home

Rated 5 out of 5 stars

A very happy buyer!

Transaction was very smooth, good comms from the seller and my paint arrived within 48hrs, all the better for being free p&p of course. I have used this paint (Little Greene Paint Co) for many years now and can highly recommend though this is the first time purchasing from Your Stylish Home, but with my discount this was the cheapest I could find and I'm very happy with my purchase and will be sure to use this seller again.

July 21, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,
Thank you so much for taking the time to leave us this 5 star review.
We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.
We look forward to you shopping with us again when you are next looking for something for your home.
Kind Regards,
Your Stylish Home

Rated 5 out of 5 stars

What is so very helpful about this…

What is so very helpful about this company is the immense range available. Brilliant level of choice , followed up by excellent service and prompt delivery.
I have used them for two separate purchases, and fully satisfied.
Highly recommend.
.
.

July 14, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,
Your Stylish Home.

Rated 5 out of 5 stars

Fantastic range of fabrics

Fantastic range of fabrics. Great quality and value. Very happy with the service. Helpful and knowledgeable staff.

July 4, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you very much for leaving us this 5 Star review.

We very much look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

Highly recommended

This was my first time ordering from Your Stylish Home. Initially I was a little sceptical as I was ordering a fairly expensive paper with 10% off my first order - seemed too good to be true tbh. I called their (excellent 5*) customer service to check things out. They were both friendly and professional and answered all my queries. 48hrs later my goods (with 10% off) arrived. When I called again a fortnight later because I’d lost all my details and needed another roll they sorted everything out again with utmost efficiently. Again a batch matched roll arrive well within 48hrs. In short, I could not recommend these guys enough.

June 30, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

Efficient service

Efficient service, simple to order and fast delivery. Quality was good !

June 29, 2022
Unprompted review
HSY logo

Reply from HSY

Hello,

Thank you very much for leaving us this 5 Star review.

We appreciate your kind comments and very much look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,

Your Stylish Home.

Rated 5 out of 5 stars

Great service

Great service, ordered on line arrived the next day. Price was very competetive. Wallpaper arrived well packaged.. Couldn't ask for more!!

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

Customer care

Excellent customer service from both purchasing and returns of the wallpaper I purchased. Communication was excellent I have already recommended to a friend, thanks Your Stylish home.

June 14, 2022
Unprompted review

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