HSY Reviews 

1,497
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Ordered curtains and paid for them in May for despatch 1st week in August. Heard nothing so tried to follow up. initially it looked as though they were simply busy and not taking further orders. Now... See more

Rated 1 out of 5 stars

Ordered curtains and paid for them for despatch 1st week in August. Heard nothing so tried to follow up. Company has gone into liquidation without advising their customers. No one answers phones or... See more

Rated 4 out of 5 stars

After a little false start on the web site, order confirmed by telephone by very helpful young lady. E mails kept me informed of my orders progress. Very pleased the order was delivered much earlier t... See more

Company replied

Rated 5 out of 5 stars

My 38" pantene crane is beautiful. Delivered on time as promised. Easy to assemble. I will do business with HSY again.


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3.1

Average

TrustScore 3 out of 5

1K reviews

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3.1

All reviews

(1,497)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

We bought 3 rolls of Laura Ashley wallpaper at a good price and then needed a fourth . Fortunately they still had the same batch no. Both deliveries were very quick and seemed to come in no time at all . 👍

June 3, 2022
Unprompted review
Rated 5 out of 5 stars

Really really happy with my transaction…

Really really happy with my transaction with Your Stylish Home. I have always been blessed with my mum making my curtains however I now don't have that option so was very hesitant in placing an online order. The website was easy to navigate around, I already knew what i wanted to buy, however the drop down options made it easy to narrow down the choices eg, which type of pleating, long or short curtains etc. Being able to see how your curtains would look with each option was excellent.
My order was delivered just before 4 weeks had elapsed.
There was a bit of trepidation when I opened the box however they are beautiful. Really well made and packaged, enabling me to hang them straight away
I have taken photos and forwarded them on to friends as I am so happy 😊

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

I wouldn't shop for window furnishings anywhere else!

I have ordered ready made curtains and blinds from this company several times and they never disappoint! The website makes it so easy to place the order and if you have a query, the phone or email service they provide is prompt and efficient. Since moving to Australia I still order my window furnishings from here and have them sent to my relatives, who then forward them on to me. I just wish that they delivered internationally!

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

All in all: a reliable, friendly, informative and uncomplicated service.

Your Stylish Home website was straightforward to use and helpful regarding fabric requirements. I also received a phone call to check I was certain about the length of fabric needed to include FR treatment- which is reassuring when spending so much.
My chosen fabric arrived in good time and was well packaged. Your Stylish home kept me informed about when delayed samples were expected. All in all: a reliable, friendly, informative and uncomplicated service.

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

7 rolls of william morris

I ordered 7 rolls of william morris blackthorn wallpaper in green.
When they arrived the pattern didn't look tbe same as a sample I had. The roll being g so tight and the label so large there was very little of the wallpaper itself visible. I opened the packaging of 1 roll and discovered that although it was the right pattern, it was the wrong shade of green.
I got in touch about returning the 7 unused rolls but was informed I could only return 6 as 1 had been opened which considering the circumstances, seems a bit unfair.
I asked if I could do a return and pay the difference but this didn't seem an option. For the 7 replacement rolls I also lost my 10% off so I have had to create a whole new account to order the 7 replacement rolls with the 10% discount.
All very dissapointing.

May 6, 2022
Unprompted review
HSY logo

Reply from HSY

Good afternoon,

Thank you for your comments.
I'm really sorry to read that you were very disappointed.
I have looked in to this for you and can confirm: the wallpaper you received was the wallpaper you ordered yourself online and was sent to you directly from the brand (to ensure you receive the latest batch codes in case you then needed more).

As mentioned we do accept all wallpaper returns within 30 days of delivery, however it needs to be unopened and returned as it was delivered.

The 6 returned were accepted were accepted and a 2nd quote raised for the new wallpaper that you then chose was created.
The difference was because the new wallpaper you selected was more expensive, which in turn made the new quote more expensive which you then decided not to go with the new quote and were refunded for the 6 rolls returned.

I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration.

Kind Regards,
Your Stylish Home

Rated 1 out of 5 stars

Poor customer service / Incorrect item

We ordered a Fakro blind and recieved one with a different size code, which didnt fit our window. When I called, it was confirmed that the blind we had received would not fit our window. We asked for the correct size code to be sent, and politely requested a different colour as the one we received didn't look like the same as it did on my phone.
After a few days, I called back and was instead told that the size code (dispite not being the one we ordered) was fine for our window. I could return the blind if I wasn't happy with the colour, buy it would be at my own expense.
Your stylish home should have acknowledged that I did not receive the item that I ordered and should have arrange for the return at their expense.
I will not use this company again.

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service and helpful staff on the telephone.
The material arrived in a few days. I am very happy with the company and would recommend.
Thanks Jacky

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

This wall paper is amazing

This wall paper is amazing - fantastic service as I was struggling ordering it on line so called them - can’t wait to order again - can’t wait to see peoples reactions when it’s up

April 18, 2022
Unprompted review
Rated 3 out of 5 stars

Delivery not on time

Delivery not on time. Dealt with by Holly and one other. They did not phone back when promised. Goods dispatched to Tuffnells on 8th April and still not with me on Wed 13th. I chose Your Stylish Home because of delivery speed but alas this was sadly lacking despite fast tracking

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful curtains, exceeded my expectations - again!

Fabulous full length and interlined curtains. Perfect in every way - gathered, with hooks already in, heavy and elegant. They came out of packaging without a crease and all we had to do was hang them on the pole already waiting for them. Thank you once again, Your Stylish Home!

April 2, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great range of products to choose from and the price was very competitive. My item was dispatched the day after ordering and was delivered the next day within the notified time slot.
Thank You won’t hesitate to use again.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Samples were delivered quickly as was…

Samples were delivered quickly as was the wallpaper of choice and was also well packaged.

March 14, 2022
Unprompted review
HSY logo

Reply from HSY

Good morning,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team and the ladies that made your curtains for you.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,
Your Stylish Home.

Rated 5 out of 5 stars

Excellent service

Good website and helpful staff on the telephone. Made to measure curtains delivered early and were well made; they look stunning. Other items ordered delivered promptly.

March 13, 2022
Unprompted review
HSY logo

Reply from HSY

Good morning,

Thank you so much for taking the time to leave us this 5 star review.

We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team and the ladies that made your curtains for you.

We look forward to you shopping with us again when you are next looking for something for your home.

Kind Regards,
Your Stylish Home.

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