Mostly an ok experience with Yumi, apart from the dress I received was missing its belt so had to return it for an exchange. I emailed Yumi customer care about it and this was followed up by James wh... See more
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Review summary
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Reviews shaping this summary
Ordering and delivery were really easy and quick. I did however have to exchange it as it was too big, despite using the sizing guide to inform what size I chose. A shame as I had to cover the cost of... See more
Company replied
I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebration. Returning the one not needed via Royal Mail was... See more
Company replied
Yumi has a great customer service. My package was delivered promptly and I was refunded postage, as discount code they sent me offered free delivery, but I have already ordered. Unfortunately items... See more
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Company details
About Yumi
Written by the company
A little bit about us…
From knitted jumpers with daisies that looked more like fried eggs and rainbow jackets where the colour nearly always ran to experiencing numerous break-ins and eating 821 curries (and counting) in the process, we’ve come a long way since the event-filled early days.
Founded over 25 years ago in Camden by Uttam and Clare, Yumi Clothing has fast become the online destination for women’s trend-inspired clothes with a unique twist.
UK customer Service
We provide a UK based Customer Service team who are committed to delivering the best possible care to our customers, answering any queries you may have.FREE DELIVERY AVAILABLE AND PRICE MATCH GUARANTEE! PAY WITH KLARNA, PAYPAL AND CLEARPAY
NEW IN DRESSES OCCASIONWEAR JUMPSUITS
Contact info
13 Gorst Road, NW10 6LA, London, United Kingdom
- 020 8963 4095
- customercare@yumi.co.uk
- www.yumi.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Royal Mail letting Yumi customers down!
Shopping experience was easy, waistcoat is lovely quality just what I wanted at a good price arrived quickly BUT the return process with Royal Mail is awful, I was unable to select my address from the drop down option so couldn't generate a QR code for my Post Office to print for me, I resorted to Yumi Customer Services who were super helpful but I've still not received an e-mail from Royal Mail! Returns with other retailers have been straight forward, it's the RM's fault not Yumi but perhaps Yumi aren't aware what's happening to their customers. Wasted an hour trying to resolve.
Free UK returns would be good too, both the latter negatives reduced what would've been a 5 star rating to just 3. The return was only due to multiple sizes order, no issues with the products.
July 28, 2025
Reply from Yumi
Hi Clare,
Thank you for taking the time to write your review. I'm deeply sorry to hear that you've yet to receive the return label from Royal Mail.
Our customer service team have now sent a copy of the label to your email.
We've contacted Royal Mail to investigate further, as their returns service is usually reliable and return labels are emailed to our customers within 5-10 minutes of creation.
We apologise for the inconvenience caused.
Best Wishes,
Yumi
Not happy
Not happy, having to chase up my refund, and then had further postage cost taken from my return despite the fact royal mail confirmation that the return was free. Having already paid postage costs. Feels like a con, wont be ordering again.
August 12, 2025
Unprompted review
Reply from Yumi
Good Morning,
Thank you for taking the time to write your review. As no order details have been provided with the review, could you please contact customercare@yumi.co.uk? Once contacted, our customer service team will be able to look into this further for you.
Best Wishes,
Alex
Delivery was late :0(
Ordering was easy however I was disappointed by the Express Delivery as it was a day late, disrupting my travel plans to a wedding
August 4, 2025
Reply from Yumi
Good Morning,
Thank you for the review, we're deeply sorry for the delay in delivery. Please note that as your order was placed over the weekend, this was shipped on the next working day.
Best Wishes,
Alex
A good buy.
A very pretty top. Fitted a bit big around the shoulders but it like the fabric design. Will wear it for my choir concert and on many other occasions I'm sure.
August 4, 2025
Reply from Yumi
Good Morning,
Thank you for the review, we've noted your feedback in regard to the sizing of the top and this will be forwarded to our production team.
Best Wishes,
Yumi
I order set and received just the…
I order set and received just the bottom , they said they have refund for top but did not tell me any if this
July 28, 2025
Reply from Yumi
Hi Sarbjeet,
Thank you for the review, we're deeply sorry that only part of your order was fulfilled, as well as for the delay in refunding the unfulfilled item.
Best Wishes,
Yumi
Really good customer service.
August 4, 2025
Reply from Yumi
Hi Claire,
We're glad you had a positive experience with our customer service. Thank you for your feedback!
Best Wishes,
Yumi
Quick delivery
Quick delivery. Nice dress. Only comment would be that the v neck is always a little low for older ladies
August 4, 2025
Reply from Yumi
Hi Maria,
Thank you very much for the review, your feedback is always appreciated.
Best Wishes,
Yumi
Great service
From start to finish, it was straightforward. The delivery was very quick too
July 24, 2025
Reply from Yumi
Hi Helen,
Thank you very much for the five star review. We appreciate your feedback.
Best Wishes,
Alex
Very good service
July 31, 2025
Reply from Yumi
Hi Cornelia,
Thank you very much for the five star review.
Best Wishes,
Alex
Order arrived quickly
Order arrived quickly , dress is just what I wanted at a great price
July 31, 2025
Reply from Yumi
Hi Lorna,
We're so happy the dress arrived quickly and met your expectations at a great price! Thank you for your positive feedback and five-star rating.
Best Wishes,
Yumi
Great customer service
Great customer service. I ordered a dress online and then realised I could get blue light discount. The agent arranged for a refund for the discount straight away.
Dress arrived quickly.
Lovely dress it was too. 😀
July 22, 2025
Reply from Yumi
Hi Susan,
We're happy to hear that you had a positive experience with our customer service! Thanks for your feedback.
Best Wishes,
Yumi
Fabric
Liked the dress but not the fabric. Needed to return, a bit of a struggle as I had to use Royal Mail and they have closed most of the post offices in my area. Probably won't order from Yumi again for this reason.
July 29, 2025
Reply from Yumi
Hi Carol,
Thank you for the review, we're sorry to hear of your disappointment with this order.
We use the services of Royal Mail as their services are the most spread through the country, meaning that we are able to ship our orders to all parts of the UK.
However, we appreciate that the closure of local services will make the return process more difficult.
Best Wishes,
Yumi
Order was delivered within dates…
Order was delivered within dates specified and delivery was good. Unfortunately had to return so I am now awaiting a refund.
July 30, 2025
Reply from Yumi
Hi Mandy,
Thank you for the review, we're sorry to hear that the item was returned on this occasion.
We've checked your order and can confirm that your refund was processed this afternoon.
Best Wishes,
Alex
Love the dress so much I bought it…
Love the dress so much I bought it twice. Dyed it pink by accident so had to have another!
July 29, 2025
Reply from Yumi
Hi Alison,
We're so glad you love the dress! It's wonderful to know you liked it enough to purchase it again. Thanks for sharing your experience with us!
Best Wishes,
Yumi
Floral dress with dipped hem
I love my new dress. It’s perfect for my cousin’s wedding on the beach.
July 30, 2025
Reply from Yumi
Hi Alison,
We're happy to hear that you love the dress! We appreciate your feedback.
Best Wishes,
Yumi
Very poor quality
Quality of the dress I ordered was really bad, I had already ironed 3/4 of it before I noticed a lot of what I can only describe as a cluster of small moth holes in the mesh, and the printing on it was shocking in places.
July 30, 2025
Reply from Yumi
Hi Sharon,
Thank you for the review, we're deeply sorry that you've received the dress in this condition.
Our customer service team will be in contact shortly to investigate this further.
We apologise for the incovenience caused.
Best Wishes,
Alex
Two good quality gorgeous dresses
I’ve had two good quality gorgeous dresses from Yumi this Summer which I ‘ve worn on repeat but a 3rd dress was poor quality so I’ve only given 4 stars - it was in clearance . However delivery was fast. Two out of three ain’t bad ! I would buy again .
July 29, 2025
Reply from Yumi
Good Afternoon,
We appreciate your feedback and are glad you liked two of the dresses. We're sorry the third dress didn't meet expectations. We hope to see you again.
Best Wishes,
Yumi
Sorry but i havnt had a good experience…
Sorry but i havnt had a good experience the dress was poor quality and didnt fit anyway. Cant send it back as the qr code wouldnt work tried ringing up but no reply.
July 28, 2025
Reply from Yumi
Hi Mark,
Thank you for the review, we're deeply sorry to hear of your disappointment with the dress.
Our customer service team will create a new return label and forward the QR code to you shortly.
Best Wishes,
Alex
Simple to order
Simple to order. Delivered quickly. Lovely dresses, but had to return, as far too long on me. Yumi do deduct postage for returns.
July 21, 2025
Reply from Yumi
Hi Pauline,
We're happy to hear that ordering was simple and delivery was quick. We're sorry to hear that the sizing of the dresses was unsuitable on this occasion.
Best Wishes,
Yumi
Poor refund policy
Do not buy from the Yumi website if there’s a chance you may want to return an item. They charge a refund handling fee and deduct the postage so you don’t get back anything like the amount you’ve paid (and of course you have to pay to return the items yourself).
July 21, 2025
Reply from Yumi
Hi Sarah, thank you for taking the time to write your review.
It is correct that a handling fee is applied to a refund once processed. This has been introduced to assist with the continuously rising costs of processing returns.
Please note that creating a return label via the Royal Mail returns portal below, will mean that you are not charged at the Post Office to send your return parcel.
https://www.royalmail.com/track-my-return#/details/5622
All information in regard to our return policy can be found on our website.
https://www.yumi.co.uk/pages/delivery-returns
Best Wishes,
Alex
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