Since June 25, I've contacted YuppTV by email and WhatsApp almost daily with no resolution. I pay for an annual subscription, but the service doesn't work. Every day I'm asked for the same details and... See more
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YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.
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Replied to 100% of negative reviews
Typically replies within 1 week
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I would advise not to use Yup tv , prices are much higher and not much customer service you get … they will promise compensation for channels not working .. and never contact customers on refund.

Reply from Yupptv
Worst customer service and no prorated amount back if you want to discontinue. prices are high too and you have to keep switching multiple apps and so many difficulties. There are so many other options available for the best price and contents are good too. Please dont fall into this app.
They have asked for contact details . Even after providing details nothing happened - no response. nothing, example of their customer service

Reply from Yupptv
This app is a fraud . They ask you to subscribe offering many tv channels and when you subscribe their app is not working they also do not refund money and just say sorry most of the programs not working.
In one word fraudulent app

Reply from Yupptv
IIT wasa great service . I would recommend them .
Yupp TV marketing guys are spam. Change your credit card or else they keep charging every year even after repeated requests to un- subscribe

Reply from Yupptv
Mohammad Aseef, the agent who attended to my call was extremely professional and helpful. He was polite and answered all my questions patiently. He even helped me get a good deal on my package subscription.
It’s been more than 40 hours since Yupp TV charged for activating Aha and SunNxt. As per the agreed policy, this should have been done within 24 hours. However, you failed to do so, claiming that my number had not been shared to activate. But it is more of your operational failure which has impacted the customer.
The most frustrating aspect of Yupp TV is the mode of communication, which is only through WhatsApp. This wastes the customer's time, as they are kept waiting for hours. If we miss the response after waiting for hours, the session is ignored, forcing us to restart the chat. It's all a waste of time.

Reply from Yupptv
i have not renew the package and i had call and ask to renuew , i replied do not need. but with out any concern this company charged £139.99
even though its says£119 for renew.
I had already email them to refund. lets see whats is the out come. But i will not recommend any one. And i will say please do consider before provide the card details to this company.

Reply from Yupptv
Too much advertisements...coming abnormally inbetween the programmes resulted in missing content... Very irritating... Paying to watch stupid advertisements.

Reply from Yupptv
The customer service we got from Mohammad Aseef last year and this year is always great. The service is one of the reasons we are still customer here.
Do not subscribe or renew YuppTV anymore. Once paid no customer care or no support from them. They will only ask more money but no proper response/ support

Reply from Yupptv
Good coordination and commitment of staff member Mr. Mohamed aseef
Mohammad Asif was courteous and quick in processing the annual subscription. Thank you.
After renew couldn’t watch due to activation fee ..Aseef helped to resolve the issue..Really happy and continue to be a happy customer of yupptv
When I renewed my subscription last year, I received a promotional offer of 3 months free. However, during my subscription period, Sun TV was removed from the package, and I was informed that I would need to pay extra to include Sun TV again. I specifically asked if this change would affect my current subscription, and I was assured that it would not. I agreed to pay the additional fee.
Later, I discovered that YuppTV had upgraded me to a new 12-month plan, effectively nullifying the 3 months free deal I had initially received. Despite reaching out to them through various customer support channels, I did not receive helpful assistance. Consequently, I have decided not to renew my subscription further.

Reply from Yupptv
I have subscribed yearly package on Apr 3 and They didn't shared AHA & SUN tv subscriptions details.
They charged again on Apr 6 from My credit card
Their customer service number is not at all working. Sent couple of emails and No use. They just open a ticket and No one is working on that. This is Ridicules
worst service I have ever experienced.

Reply from Yupptv
Like many other users have noted, Yupptv renewed my subscription without my authorization or notification. Tried to call the customer service number so many times but the calls get cut off immediately and they don't respond to my ticket via email. I am going to dispute the charge with my CC provider, but we shouldn't let this company go on defrauding the customers. Affected customers should get together and file a Class Action Lawsuit against this company. They used to be good with support calls and reachable, but they have gone rogue.

Reply from Yupptv
No customer service and not getting for the service paid for

Reply from Yupptv
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