Yupptv Reviews 

3,354
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were let down by their experience overall. Many people reported extremely poor customer service, finding it unhelpful, unresponsive, and difficult to reach. The service itself frequently failed to work, with subscribed channels often unavailable or experiencing constant buffering. Reviewers also found the user experience frustrating due to outdated interfaces and intrusive advertisements. Customers also frequently encountered issues where subscription details and content did not meet their expectations or were perceived as inaccurate. Additionally, some people were dissatisfied with automatic renewals and a lack of transparent billing, making it hard to cancel subscriptions. The platform's unreliability, including frequent glitches and missing basic features, further contributed to a disappointing streaming experience.

What people talk about most

Customer service

Users describe negative interactions with customer service, with many reviewers reporting extremely poor and... See more

Subscription

People report negative experiences with subscription, citing issues such as being charged for services that... See more

Service

Clients share negative opinions on service, with many reviewers describing it as poor and unsatisfactory,... See more

User experience

Reviewers highlight negative aspects of user experience, with many expressing that the app is not designed... See more

Response time

Consumers find response times to be a source of significant frustration, with many reporting that customer... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Since June 25, I've contacted YuppTV by email and WhatsApp almost daily with no resolution. I pay for an annual subscription, but the service doesn't work. Every day I'm asked for the same details and... See more

Company replied

Rated 1 out of 5 stars

Horrible service. Im trying to watch big boss and asking for help to watch it back to back... wasnt helpful at all kept repeating the same things. Didnt even try to go check what was wrong. Please don... See more

Company replied

Rated 1 out of 5 stars

If you have any questions regarding debits made with your Visa card or the conclusion of a new subscription contract, please contact us immediately by phone. They'll even call you a few times until yo... See more

Company replied

Rated 1 out of 5 stars

I have been following up on one of the issues where my subscribed channels are not working. And there is no response from YuppTV, either on their WhatsApp support channel or ticket raised with them in... See more

Company replied


Company details

  1. Media Company

Information provided by various external sources

YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(3,354)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

User friendly

It was nice talking to Mr. Mohammad Aseef in live chat for support. I hope my subscription auto renewal will be cancelled.

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

A blatantly fraud organisation


A blatantly fraud organisation. They have stolen money from my bank account twice just because I gave them my credit card once when I bought their useless service .No response on why they have deducted 400 dollars from my account under false pretext of renewing. . Not once but twice. lodging a police complaint. PLEASE DONT GIVE THEM YOUR CREDIT CARD DETAILS

March 4, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY - BEWARE

I paid for a full year of service thinking that it is a legit business. However , most of streams had issues and were slow now Sony LIV HAS STOPPED WORKING COMPLETELY. I am being asked to pay £36 more for subscription by Sony liv which I already paid as part of the yearly subscription.
THERE IS NO SUPPORT AVAILABLE AS PHONES AND WEBCHAT IS DISABLED . It seems that the company has just taken the money and now are disappearing.
I will be raising a credit card dispute under distance selling regulations for fraud if I don’t receive any communication or refund for a service which doesn’t work

February 26, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Absolute scam & they have stolen my money

Absolute scam. After they called my husband many times and flooded my inbox with emails, I emailed them to stop harassing us. Immediately I see a charge for $219 on my account. I am sick of being harassed by this company who is now stealing from me. These people are scammers. Never use this service.
Update: they never contacted me and have not refunded the money they stole. BEWARE

February 26, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Stay away iam not going to renew and…

Stay away iam not going to renew and will try to cancel .
From past few days it’s not working when I tried to call them they are not answering calls
Manage to chat some one online but no real help.
The chat adviser confirmed that they have disabled the phone. I have taken the screen shot of chat as well .
If they can’t provide their service they most issue full refund.
Avoid pay bit extra and get better service from other providers.

February 25, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

ETV stopped working for more than 20…

ETV stopped working for more than 20 days and multiple emails were sent ,no response . Worst customer service . There is no ETA but we paid for one year

This is ridiculous service . I
Provided the details needed , but silence . We paid off year and they won’t even tell what is the issue , leave alone refunding

USELESS piece of worst service

January 31, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

ETV has been down for 2 weeks now and…

ETV has been down for 2 weeks now and there is no message or fix from YuppTV, absolutely poor response and care

February 12, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

One of the worst customer care service

One of the worst customer care service. They have not provided us the service from past 20days on etv .it always shows "we are preparing your steam. Please try later" from 20 days these disgusting yupptv customer care people did not resolve our issue. But they make us pay for whole year. Very cheep.

February 22, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Stay away I would give zero starts if possible

I would give zero starts if possible. They are not interested in keeping customers aware of the situation with Etv. Etv is also scamming us by not sharing the stream correctly. They are shifty companies that need to be subject to a class action lawsuit for taking our money, not giving us the service, no communications, just junk replies. They are fast with taking our money but don't seem to understand how to then treat customers.

February 21, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

ETV is not working from 10 days and…

ETV is not working from 10 days and they don't answer calls. I think I paid for Yupptv primarily for ETV. Some other channels which never worked, but they said they should work. I never bothered as I was more into ETV. 10 days ago ETV stopped working and there is no way to reach them. Will never subscribe to this company.

February 19, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Subscribed for ETV not getting any 2…

Subscribed for ETV not getting any 2 weeks every time same response we are aware and working no ETA. I asked to switch to some other Telugu channel now they want to sell another package. Very rude CS... none of the phone numbers are working except the whatapp txt.

February 5, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Stay Away from these scammers 😡🤬

The ETV & ETV Cinema are off since more than 10days. I had a chat and seems there is no ETA to fix the issue. It's become a banana company scamming customers. If we chat we get only one reply we are aware of ETV issue escalated to relevant team. Who da &^%£ is that team?? We don't have ETA. After 10days nothing fixed. I paid money for the service. These scammers doesn't realise they are operating in EU. Tomorrow morning 1st call going to government communication regulators COMREG & OFCOM. It's time to bring these fraudsters to justice.

February 19, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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