I used Yves Rocher products in Canada for over 20 years. I found the order I just received in Denmark has much less fragrance which to me was disappointing as I love scents in bath products and is why... See more
Company replied
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I used Yves Rocher products in Canada for over 20 years. I found the order I just received in Denmark has much less fragrance which to me was disappointing as I love scents in bath products and is why... See more
Company replied
I had a complaint on not being able to reach their customer service. They then called me and handled the issue in a very service oriented manner.
Company replied
Received in good condition. First time using this brand. I love the smell and texture of the oil massage and body lotion. And the extra gifts, I'm delighted. Thank you Yves Rocher.
Company replied
The facial anti age cream which I normally buy does exactly what it's supposed to do.
Company replied
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Strandbadsvägen 13B, 25181, Helsingborg, Sweden
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Fantastic products for good prices, efficient delivery system and convenient payment methods, helpful customer support.

Reply from Yves Rocher
Very satisfied to deal with Yves Rocher - have done that for many years - and
the products are excellent! Best regards from Lone.

Reply from Yves Rocher
Yves Rocher is one of my favorite cosmetics/personal hygiene brands. All products are top quality and I enjoy using them.
Only thing I miss is their *Florida Orange shower gel* that is not available in Denmark anymore, it was amazing.

Reply from Yves Rocher
I am a very satisfied customer. My ordre came to me as planned, and everything was ok.

Reply from Yves Rocher
Yves Rocher as usual excellent service and very generous with extra gifts.
Thanks
Beata

Reply from Yves Rocher
Free gift - customer service very nice and promised to send it.
My free gift was missing and I was sad at first, but she promised to send it.
I could have seen the problem on the order confirmation if I had checked it well.
Winni

Reply from Yves Rocher
The products are fantastic but they are getting too expensive meanwhile the size of them has decreased

Reply from Yves Rocher
There is no option/choices to select nearest collection place.

Reply from Yves Rocher
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