Yves Rocher Reviews 1,870

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 4 out of 5 stars

I used Yves Rocher products in Canada for over 20 years. I found the order I just received in Denmark has much less fragrance which to me was disappointing as I love scents in bath products and is why... See more

Company replied

Rated 5 out of 5 stars

I had a complaint on not being able to reach their customer service. They then called me and handled the issue in a very service oriented manner.

Company replied

Rated 4 out of 5 stars

Received in good condition. First time using this brand. I love the smell and texture of the oil massage and body lotion. And the extra gifts, I'm delighted. Thank you Yves Rocher.

Company replied

Rated 5 out of 5 stars

The facial anti age cream which I normally buy does exactly what it's supposed to do.

Company replied

Company details

  1. Cosmetics Store
  2. Hair Product Store
  3. Skin Care Clinic

About Yves Rocher

Written by the company

Hos Yves Rocher er vores løfter baseret på vores respekt for og kærlighed til naturen. Vi er botanikere, avlere, producenter og forhandlere uden mellemled, og vi har lige siden 1959 tilbudt det bedste fra Bretagnes natur til rimelige priser.

Vi arbejder med 100 % vegetabilske aktive ingredienser, som udvikles, for at vi kan skabe effektive og innovative produkter med respekt for miljøet. For at bidrage til biologisk mangfoldighed dyrker vi i henhold til agroøkologiske metoder på vores økologisk certificerede marker i La Gacilly, Frankrig, hvor vores botanikere skaber magi, helt uden bekæmpelsesmidler.

Vi revurderer kontinuerligt vores emballage, vores produktion og indholdet i vores produkter for fortsat at kunne reducere vores affaldsproduktion og dermed minimere vores klimaaftryk.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

SUPER

Lynhurtig levering.

February 11, 2022
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Reply from Yves Rocher

Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med leveringen.

Rated 5 out of 5 stars

Yves-Rocher is the best around.

Fantastic products for good prices, efficient delivery system and convenient payment methods, helpful customer support.

February 7, 2022
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Reply from Yves Rocher

Thank you for being a satisfied customer. And thank you for this great review!

Rated 5 out of 5 stars

Yves Rocher is one of my favorite…

Yves Rocher is one of my favorite cosmetics/personal hygiene brands. All products are top quality and I enjoy using them.
Only thing I miss is their *Florida Orange shower gel* that is not available in Denmark anymore, it was amazing.

January 19, 2022
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Reply from Yves Rocher

Thanks for your review! ⭐Thank you very much, nice that you like our products!

Rated 5 out of 5 stars

Great

Great service and producs

January 14, 2022
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Reply from Yves Rocher

Tak for din anmeldelse og din feedback! ⭐

Rated 5 out of 5 stars

Free gift

Free gift - customer service very nice and promised to send it.

My free gift was missing and I was sad at first, but she promised to send it.
I could have seen the problem on the order confirmation if I had checked it well.

Winni

January 11, 2022
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Reply from Yves Rocher

Vi vil gerne starte med at takke dig for din anmeldelse! Vi beklager, at der manglede en vare i pakken. Vi er taknemlige for, at du har hørt fra dig i denne sag, så vi kan rette fejlen. Om ca. 7 dage vil den nå dig.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Love The product

January 10, 2022
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Reply from Yves Rocher

Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med leveringen.

Rated 2 out of 5 stars

The products are fantastic but they are…

The products are fantastic but they are getting too expensive meanwhile the size of them has decreased

January 8, 2022
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Reply from Yves Rocher

Thanks for your review and feedback! Your views are important to us. We develop our products continuously and we try to improve and optimize them as well, as increase the proportion of natural organic ingredients. We also have more environmentally friendly packaging etc, which leads to higher production costs and prices. With kind regards, Yves Rocher

Rated 2 out of 5 stars

There is no option/choices to select…

There is no option/choices to select nearest collection place.

January 7, 2022
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Reply from Yves Rocher

Many thanks for your review! We regret that we are currently unable to offer this service. We are working on it and hope that we will be able in the future to give our customers the service to choose preferred delivery point. Best regards, Yves Rocher

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