Zahal Online Store Reviews 

529
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them well-made and practical. Many people frequently highlight the excellent customer service, noting professionalism, quick responses, and helpfulness. The ordering process is generally smooth, with consumers often receiving exactly what they expected. However, some customers experienced issues with delivery, including longer than expected transit times for their orders. A few other people also felt that customer service was unresponsive, facing difficulties obtaining tracking information or receiving replies. Additionally, some reviewers noted problems with product durability or functionality, such as items breaking or not performing as described.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the exceptional build and... See more

Quality

People report positive experiences with quality, with many reviewers impressed by the exceptional,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as great, excellent, and... See more

Order

Reviewers mention positive feedback about order, with many customers reporting that their orders arrived... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast shipping. However, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered here several times and been happy each time. My last order shipped out fast but was in transit longer than expected. I contacted Zahal and they were very responsive, supplied tracking inf... See more

Rated 5 out of 5 stars

Over the years I have purchased many different products from Zahal, ranging from the yearly Zahal Girls calendars, clothing items, knives through to rifle magazines, torch mounts, grips & slings and m... See more

Rated 5 out of 5 stars

I bought Recover Tactical charging handles for my Glocks, a Zahal M4 IDF sling set, FAB dual picatinny mount not knowing if it will be delivered due to the ongoing security concerns in Israel. But Zah... See more

Rated 5 out of 5 stars

It's really funny. With everything the nation of Israel has dealt with in recent days, the Zahal team pushed to get my order shipped to the States. The Israelis literally told Iran to pound sand as Za... See more


Company details

  1. Outdoor Sports Store

Written by the company

Zahal insignia, army fatigue uniforms and special forces insignias, military t-shirts, idf elite units insignias, police and israeli air force special items and memorabilia, israel military products and israel army surplus, original army uniforms and sayeret insignias, IDF t-shirts, military t-shirts, idf elite units insignias, israel police, border police, border guard, israel air force, Israeli navy, Israeli infantry brigades,special items and memorabilia


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(529)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly it was a company I would shop with again as well as I recommended to multiple friends

Honestly it was a little sketchy feeling in the beginning just because I never had a tracking number by the time I got a tracking number from them the item had shown up and I ate my words and the item was above and beyond quality of what I thought it might be arrived early customer service is all so helpful as well as understanding they didn't get mad at me for being a little weirded out by the absence of a tracking number I honestly plan on buying some more products from Zahal I recommended it as well to a lot of my friends for some of their needs all in all the only two things that bothered me was the tracking number being absent until the same day that it showed up and the fact that it's a weird time difference whenever you would go to contact them and they had some odd days off but that's just personal preference so definitely a 4.9 out of 5.0 Stars cuz it was such a small thing that was like an issue in my mind cuz when you're ordering gun stuff you want to know where it's at in the mail especially for the prices that sometimes you spend that's my only issue

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great products, great prices and good experience

Great products, great prices and good experience for me.I ordered a few things and one item was not available due to low stock, which I was informed about and they apologised for that. Zahal then gave me various options, one was to wait until stocks arrived in, which worked for me. When the stocks arrived they once again informed me my gear was on its way, which I now have in bonny Scotland. Plus Zahal does a lot for the girls and boys in uniform, which is appreciated. So hit them up have a chat, you really wont be dissapointed

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

A Customer for life...

I just recently discovered Zahal's online store about a month ago. I was seriously impressed with the variety and quality of gear available on the site, and you can't beat their prices. Their customer service is excellent, and they go out of their way to make sure you're satisfied with your purchase/s. Zahal's has won me over, and they've got a customer for life.

May 29, 2024
Unprompted review
Rated 4 out of 5 stars

Worked as advertised. Great purchase.

After getting in contact with them about getting shipping info I learned my order wasn't listed in the compatible option but I have seen it used with my pistol. After they shared an in office photo of the fit I had them push it to me. Firearm fits the conversion kit as advertised and it arrived before we could communicate tracking info due to the time difference. The 8hr time difference being the roughest part of communication process.

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service, amatuer company, and poor ethics service

Terrible service, amatuer company, and poor ethics.
The website, at least on android phone, is absolutely terrible. User interface is one of the worst I have seen ever.
Terrible customer service too. I ordered via a call due to the website being trash and service rep consistently lied about prices, availability etc trying to up-sell. Then, once I purchased and sent a copy of my weapon licence they just ignored me, didn't process my order, and when I chased them up a week later claimed they never received my weapon licence. I re-sent it and not had a response yet.
When talking to the service rep I also mentioned the discount code mentioned in their website for May. I was then told that this isn't for Israeli customers and not valid. This is from an Israeli company, in Israel, to an Israeli customer, and during a war where many of us are serving the country and our communities.

I wanted to write this review now but my nightmare with Zahal isn't over as I still haven't received my carbine conversion kit from them. I will update when (if?) it arrives.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Top Company 💯

As usual, great communication, delivery again was bang on. Quality is second to none and shipping to Scotland was hassle free. 👍

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Item arrived fast

Item arrived fast to my door step, and as described. Arrived before I even got a tracking number.
Impressive. Communication was good as well.

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Bought some body armor. Processed order immediately. Took a little bit of time getting to and through customs. Very good communication and received my order with plenty of time to spare. Will absolutely buy again.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Zahal's customer service is great

Zahal's customer service is great. They shipped my order promptly and accurately. When I had some issues they responded promptly and "walk me through". Thank you! Great products and responded right away to my questions.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

The best military gears available here!

Among several military gear manufacturers, I could say that Zahal is the best one with great products and friendly service. All product was proved in real battles. The best thing is most items are able to be shipped worldwide! Everyone can experience the best gears from anywhere in the world without disappointed.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Exactly what I was looking for. High quality items, great prices, fast shipping and awesome customer service. Thanks again.

April 17, 2024
Unprompted review
Rated 4 out of 5 stars

zahal.org - Great Products Fair Price

zahal.org provides a lot of army stuff in high quality to a fair price. service and fastness of delivery is absolutely great! the only shortage´s, in my view: to much products seems perpetual "out of stock" and the variety of products is upgradable. (example: judaicawebstore has an "swords of iron"-shirt)

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Zahal Customer Service experience and…

Zahal Customer Service experience and products are excellent.

Shipping time is not their fault. USPS does not give the best updates.

Shirts are high quality and Gotcha cap met my high expectations!

Be patient and trust Zahal!

April 15, 2024
Unprompted review

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