Zahal Online Store Reviews 

529
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them well-made and practical. Many people frequently highlight the excellent customer service, noting professionalism, quick responses, and helpfulness. The ordering process is generally smooth, with consumers often receiving exactly what they expected. However, some customers experienced issues with delivery, including longer than expected transit times for their orders. A few other people also felt that customer service was unresponsive, facing difficulties obtaining tracking information or receiving replies. Additionally, some reviewers noted problems with product durability or functionality, such as items breaking or not performing as described.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the exceptional build and... See more

Quality

People report positive experiences with quality, with many reviewers impressed by the exceptional,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as great, excellent, and... See more

Order

Reviewers mention positive feedback about order, with many customers reporting that their orders arrived... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast shipping. However, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered here several times and been happy each time. My last order shipped out fast but was in transit longer than expected. I contacted Zahal and they were very responsive, supplied tracking inf... See more

Rated 5 out of 5 stars

Over the years I have purchased many different products from Zahal, ranging from the yearly Zahal Girls calendars, clothing items, knives through to rifle magazines, torch mounts, grips & slings and m... See more

Rated 5 out of 5 stars

I bought Recover Tactical charging handles for my Glocks, a Zahal M4 IDF sling set, FAB dual picatinny mount not knowing if it will be delivered due to the ongoing security concerns in Israel. But Zah... See more

Rated 5 out of 5 stars

It's really funny. With everything the nation of Israel has dealt with in recent days, the Zahal team pushed to get my order shipped to the States. The Israelis literally told Iran to pound sand as Za... See more


Company details

  1. Outdoor Sports Store

Written by the company

Zahal insignia, army fatigue uniforms and special forces insignias, military t-shirts, idf elite units insignias, police and israeli air force special items and memorabilia, israel military products and israel army surplus, original army uniforms and sayeret insignias, IDF t-shirts, military t-shirts, idf elite units insignias, israel police, border police, border guard, israel air force, Israeli navy, Israeli infantry brigades,special items and memorabilia


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(529)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zahal is excellent

I recently placed an order for Fab Defense sks stock plus other items. Everything was delivered without a hassle. This is honestly a company with quality products and excellent service. Fast international shipping to Canada with no issues. You must know what is allowed in your country though. Everytime I would email zahal with questions I would recieve a response same or next day. These guys are awsome and seems like they are doing everything right. I will definitely be purchasing more from them.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Zahal is Awesome!

Zahal has been one of my favorite websites for many years. When my order was delayed, these guys searched out the location of my package and kept me updated. Friendly services and awesome products. I will be happy to order again! Thank you Zahal! 🇮🇱

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

What went wrong you ask?

What went wrong you ask? To start with so far, it's been almost one month and Zahal has only ignored my several inquiries, including product questions I asked before purchase. The up-graded shipping & tracking I paid for Mar 25th only shows that "There has been a critical error on this website". WTH? Otherwise, order seems to have vanished into the ether. Needless to say, I'm not impressed. For starters, Zahal needs to learn the importance of communication.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

this is a great military tactical…

this is a great military tactical supply company, they have all the hard to find accessories for your weapons, clothing, etc. they are very innovative with the products they sell, if you are a firearms enthusiast you will enjoy browsing their website.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Zahal Customer Service! A+

Recently placed an order with Zahal and one of the items was missing. Contacted Zahal customer service and they responded within 24 hours, they had a mixup but had the product delivered in about a week, happy customer here! A+👍

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away awful quality products and customer service

Stay away ! The worst customer service EVER. Took 2 months to get the package and when it finally arrived it was broken and scratchy. Took also over 1 month before they sent the package from Israel. Tryed to cancel the order but they lied and said it was under its way in the mail.. it was not.. one month later they sent it.. have no words other than stay TF away from them and save yourself alot of problems. Also they advertise with free shipping and 10% of on their webpage. Non of that applyed, and the poor made cheap plastic stock for a 10/22 i finally received ended up costing twice the price than here in norway..

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

A company of excellent calibre

High quality products that are otherwise difficult to procure in Canada. Fast international shipping. Through no fault of Zahal’s, there was a problem with Canada Post’s delivery, but Zahal’s customer service provided an effective and timely response. Will happily order again from Zahal.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great store !

I have ordered multiple times and the shipping is always fast which is especially impressive considering it ships internationally. Product descriptions are always spot on. Also they offer products that I have not seen anywhere else.

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Zahal - better not

Ordered from Zahal on January 7 for $700 in merchandise.
Delivery was received by German customs on January 16.
After problems with the declaration, the delivery went back to Israel. According to Zahal, it has been at Israeli customs there since February 7.
Since then nothing has happened and there has been no refund of the purchase price. There are only e-mails saying that everything is so difficult and that Zahal is not a fake store.

Translated with DeepL.com (free version)

March 7, 2024
Unprompted review

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