ZAP Garage Doors Reviews 

53
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I bought an insulated sectional up and over door, to my new garage with bedroom above the idea to reduce cold air in to the garage and therefore heat loss. Had the door installed fine, once the rend... See more

Rated 5 out of 5 stars

We’ve had Zap to supply and fit our new garage and front doors. The quality of the doors are great - Ruben & Kyle didn’t have the right tool for the letterbox fitting so Sam and Mitch came back 2 days... See more

Rated 5 out of 5 stars

We had a double sectional garage door fitted by Jimmy and his nephew from ZAP. The two lads worked all day without a break taking down our old up and over door and fitting the new sectional one... See more

Rated 5 out of 5 stars

Just had a Hörmann electric garage door fitted by Zap Garage Doors. It was a complex project fitting in and around a construction project so timings were a factor. This made things a bit harder but th... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Zap Garage Doors are Yorkshire's premier garage door company. We have garage door centres throughout the Yorkshire region including our main showrooms in Doncaster, Sheffield, Wakefield and York.


Contact info

4.1

Great

TrustScore 4 out of 5

53 reviews

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4.1

All reviews

(53)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product

Excellent product, delighted with the Company, very professional and reliable, the fitters Gavin & Callum did a superb job, all cleaned up and left tidy.

I highly recommend this company they are market leaders.

Mrs J Harris Sutcliffe

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

What can I say but I made the right choice in getting ZAPS GARAGE DOORS to put a roller door on my garage. From making the initial phone call, to the surveyor coming out to the fitters Ian and Jason, who were amazing, so professional, polite and did an outstanding job. They were excellent value for money. Would very highly recommend. Thank you so much. One very happy customer.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Love my new garage door.

I replaced a standard up and over door with a roller electric door with an emergency release. Looks fantastic. Showed me how to use everything.
The fitters were quick, efficient and friendly.
Very competitive price.
Highly recommend

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We selected Zap Garage Doors because it was clear, from the start that the product had the edge over the others we looked into. One of the deciding factors was the reassurance that Zap Garage Doors was the only product with the SBD security mark. The team were friendly, skilled and professional. We are absolutely delighted with our new garage door. It’s amazing! The workmanship is top quality and we can’t recommend the company enough.

February 18, 2019
Unprompted review
Rated 5 out of 5 stars

Customer Service above and beyond.

Had a spring go on my original Hormann garage door and Zap Wakefield came to the rescue with a quick replacement and fitting before Christmas.
Then the head unit had an issue and Zap sorted that too, even with a personal call from one of the directors, everything was sorted and very friendly customer service. Would recommend.

February 8, 2019
Unprompted review
Rated 5 out of 5 stars

Would Highly recommend

Great job. From the MD coming out to survey my garage to the pleasant, clean and tidy workmen the whole experience was painless and a good experience. I had the center pillar taken out of my double garage and a double electric door fit. After about 8 weeks I thought I had a fault and rang the office, the lady was so knowledgeable and talked me through some steps and said she would try and get someone to come the next day to look over the door, 2 hours later a knock on the door, it was the MD he had driven 50+ miles to get to me, turned out not to be a fault and it was working perfect within minutes. How good was that? that’s customer service!

November 28, 2018
Unprompted review
Rated 5 out of 5 stars

A note of thanks for the excellent…

A note of thanks for the excellent service provided by your company from start to finish in the purchase and erection of my new garage door, your fitters Jimmy & Gavin were superb leaving a first class job and a very satisfied customer. The lads arrived on time and worked tirelessly to complete the task removing the existing item with care and erecting the new one with precision, they are a credit to your company.

October 18, 2018
Unprompted review
Rated 2 out of 5 stars

After sales woe

Sales and installation 5 stars afterwards 1 star.
I telephoned for a service call as the doors had tripped the fuse and the remote was dead even after replacing the batteries. I was told that the call out price is £80 plus Vat payable at time of booking. So I paid £96.00.
On the day the perfectly polite chap opened the doors manually, unclipped a facia panel and pressed a reset button! He checked the faulty remote, it's just the LED light isn't working, it's not a problem and left! Less than ten minutes, no remorse, no while I'm here I'll give it a once over/overhaul. Look up online before calling them out. £96.00 to press a concealed reset button is criminal.

August 15, 2018
Unprompted review
ZAP Garage Doors logo

Reply from ZAP Garage Doors

Thank you for your feed back,
Unfortunately we needed to call to your property to workout what the fault was, the call out charge is based on 2 installation engineers and their knowledge and expertise, we always try to overcome issues over the phone prior to sending an engineer but in your case this wasn’t possible

Rated 1 out of 5 stars

Absolute nightmare

Absolute nightmare. Wrong specification on door supplied, safety issues ignored, told by fitter to throw safety mechanism away. 15 months and it is still unsafe. Avoid this company at all costs. They will come up with excuse after excuse. Awful. Just awful.
UPDATE: 16 months and it is finally fixed. Harrowing phone call from one of the managers blaming everyone (suppliers) but Zap. Told me that the manufacturer's representative (from Allutech) only said door was unsafe because "he doesn't like Zap". Perhaps you should ask yourself why?? BUYERS BEWARE.

June 23, 2018
Unprompted review
Rated 5 out of 5 stars

Twin Garage Doors…

This review is about the Sheffield branch of Zap Garage Doors.
From the moment of visiting the show room on Attercliffe Common and meeting Simon, through to the visit of salesman Jason and finally meeting the installation team Stafford & Mark I felt confident that Zap was the correct choice.
Jason immediately realised what type of doors I wanted & the extra work involved and prepared a comprehensive quote and there was no pressure selling.
Following looking at other companies I was happy to place my order and
an Installation date of my choice was agreed without problem.
The installation team, Stafford & Mark, completed the job in the promised time and produced an excellent finished job.
I am very satisfied with final result and so happy I chose Zap Sheffield.

February 27, 2018
Unprompted review
ZAP Garage Doors logo

Reply from ZAP Garage Doors

Thank you for the kind words

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