Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
one quick call with representative solved the problem of registration and quote generation. after placing the order, it only took 2 days to reach the final order placing state. One place improvement,... See more
Company replied
Order process has been really good with regular updates and instructions. The web portal when initially choosing a vehicle could be improved as it sometimes failed to load, and it was quite difficult... See more
Company replied
Hi Zenith Difficult to rate as I have just ordered my car . It's been accepted but haven't had any further correspondence. The orderering process was fine stright forward. Gary
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful and knowledgeable staff
September 24, 2025
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 stars! I am so pleased to hear that our helpful and knowledgeable colleagues have assisted with your queries. Jonny@Zenith
Website is much better for 'speccing'…
Website is much better for 'speccing' up cars. Although sometimes was observing some vairance in the content which was not always aligned with manufacturer's own websites.
September 23, 2025
Reply from Zenith Vehicle Contracts
Hi RW and thank you for the feedback. I am pleased to hear of the positives from our website. I do always advise using the manufacturer website alongside, for more detailed specification info. If you do find you have any uncertainty, please do not hesitate to reach out to your dedicated customer service team. They will happily look into this for you. Jonny@Zenith
Very good user friendly service and a…
Very good user friendly service and a great benefit that you get contacted very shortly after saving a quote by an actual person who will help and answer questions.
September 18, 2025
Reply from Zenith Vehicle Contracts
Hi Arnold, thank you for your review and the 5 stars! We appreciate your feedback on your experience with our services! Sam@Zenith
Reply from Zenith Vehicle Contracts
Good Morning, thank you for your review and the 5 stars! We are happy to hear of your experience with our processes! Sam@Zenith
Great process
Great process. Only issue was that I had 2-3 different people contact me to offer support and when I actually responded with a question via email, it took about a week to get a response.
September 11, 2025
Reply from Zenith Vehicle Contracts
Good Morning, thank you for your review and feedback! We are glad to hear you are happy with our process and appreciate your feedback on our service, we appreciate the time taken to feed this back to us so we can review how we can continue to improve the experience for our clients! Sam@Zenith
Ordered a Cupra Born gone Wrong
Ordered a Cupra Born on a quote that was £390 and then it went through at £480!!!!
Quote has now been corrected in about 30 mins by Lewis from Zenith 5 starts
September 18, 2025
Reply from Zenith Vehicle Contracts
Hi Steven, thanks for contacting us. We would like to look into this further for you. Please could you contact us at complaints@zenith.co.uk providing any documents that you have showing both costs. Michelle@Zenith
I had to ask a question twice to…
I had to ask a question twice to confirm a simple insurance question and still haven't got an answer back.
September 16, 2025
Reply from Zenith Vehicle Contracts
I'm sorry to hear no one has got back to you. If you send your question to complaints@zenith.co.uk I will direct it to the relevant team who can answer your question. Ian@Zenith
Poor communication and misleading information
Unfortunately, my experience with Zenith has been very disappointing. The quote I was given clearly stated it would remain valid until 09/09, yet when I attempted to apply on 05/09, the price had already increased. I was later told that Zenith can change or withdraw quotes at any time, which makes the “expiry date” completely misleading.
To make matters worse, my application was then rejected by my company—not because of anything I had done, but because they suddenly changed the salary threshold required to qualify. No communication was given, no form details were updated, and when I checked my figures, my current salary still meets the criteria. Zenith should be proactive in keeping this information accurate and up to date.
As a result, I’ve gone from the prospect of having a full EV car for work (with my company being a conservation charity, this was particularly meaningful) to having to dip into my savings to buy a diesel vehicle instead as this is what is affordable to me by paying a lump sum upfront. It feels counterproductive and unfair—especially as it places unnecessary barriers on people with lower incomes who are simply trying to make more environmentally responsible choices.
September 9, 2025
Reply from Zenith Vehicle Contracts
Good morning, with regards to our portals, they are live and have indicative pricing which are subject to change. The expiry date of the quote refers to the contract and specifications you have built to customise. With regards to the salary threshold required to qualify, this wouldn't be something in Zenith's remit and would have to be referred back to your employer. Ian@Zenith
Recommended
Ordered my 2nd vehicle. Everything straight forward and good customer support. Recommended.
September 5, 2025
Reply from Zenith Vehicle Contracts
Hi Daniel and thank you for the 5 stars! I am pleased to hear you have ordered your 2nd vehicle and you have received good customer support from the team. Jonny@Zenith
Im still waiting 3 months after…
Im still waiting 3 months after ordering a car through work ringing everyday passed from pillar to post awful customer service would not recommend worst service ever god knows when il hear anything back and I have no faith in me getting a car through this company
September 11, 2025
Unprompted review
Reply from Zenith Vehicle Contracts
I'm sorry to hear about your experience with your order. I can see on our system that this is now in place, however if you need further assistance please do not hesitate to reach out to complaints@zenith.co.uk
Easy to use platform for ordering the…
Easy to use platform for ordering the vehicle
September 5, 2025
Reply from Zenith Vehicle Contracts
Hi Mark, Thank you for your review and the 5 stars! We're glad to hear your feedback on our ordering platform! Sam@Zenith
Great portal very easy to navigate and…
Great portal very easy to navigate and go through the options and process
September 1, 2025
Reply from Zenith Vehicle Contracts
Hi there and thanks for the 5 stars. I am so happy to hear the portal is very easy to navigate. We are looking forward to providing an excellent experience throughout your journey. Jonny@Zenith
Excellent Service
I booked my car for service and I was kept informed throughout. When I dropped off my car to the Garage, Monica was welcoming, friendly and made sure that I have everything sorted before dropping off my car keys at the garage. I was informed that Thanbir Uddin (T) was going to be looking after my car during the service. I left the garage feeling happy knowing who do I need to speak with regarding the service. I was a bit late picking up the car due to service, when I got to the garage I was attended to promptly and I was advised that someone will be with me shortly and again Monica attended to me to make sure that I am being helped. Thanbir (T) came and walked me to my car and told me what was done to the car during the service. I was very pleased with the whole service and process.
Zanele Boote
August 28, 2025
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Zanele, really pleased to hear you had such a positive experience! Thanks for letting us know and for the 5 stars! Michelle@Zenith
Ordering was relatively easy, but communication is lacking
Ordering was relatively easy, although the detail on the website is slightly lacking so you're unable to rely wholly on it.
I placed my order a week ago and apart from the initial acknowledgement email, have heard nothing. The website shows no progress and I've not had a response to my email query.
So a week in and I have no idea what is happening, what the timescales are, if there's a delay etc. I have a car I need to sell, but due to the uncertainty will now have to consider servicing again and extending my insurance policy.
I would recommend Zenith for ease, but proceed with caution.
August 22, 2025
Reply from Zenith Vehicle Contracts
Hi Mark. It's great to hear that ordering was relatively easy, but I am sorry to hear this has only been a 3 star experience for you. While we aim to provide a smooth ordering experience, I do recommend that the manufacturer's configurator is open on another tab alongside your order for cross referencing. Are there any details in particular that are lacking, as I can have a look into this for you?
Following submission of your order, it is sent over to your employer and undergoes the approval stages. It may still be with them and this is underway, but your portal should demonstrate this to you.
Please could you drop me an email on complaints@zenith.co.uk as I am happy to look into your queries and seek answers with assistance from your customer service team?
Jonny@Zenith
Easy ordering process
Easy ordering process, great communication from the team, very quick arrival time.
August 28, 2025
Unprompted review
Reply from Zenith Vehicle Contracts
Hi James and thank you for the 5 stars! I am happy you had an easy ordering experience and received great communication from the team, with a quick arrival time. Jonny@Zenith
Usability and errors
Usability and errors
No images of car on website. Issues progressing order which had to get resolved via helpdesk before progressing
August 20, 2025
Reply from Zenith Vehicle Contracts
Hi there, I am sorry to hear that you could not view images through the ordering portal and you had some issues on making progress with the order, however I am pleased that colleagues have been able to assist and progress this for you. Jonny@Zenith
Portal does not display orders…
Portal does not display orders consistently (they disappear randomly and the only way you know things are happening are random emails).
Lack of timely communication.
Overall product is fine, but finding all the back office side frustratingly slow.
July 11, 2025
Reply from Zenith Vehicle Contracts
Hi Dom. I am sorry to hear of your concerns. We are aware that some users are affected by this, and we are working on it as a high priority.
Some users report that the order will display if you click into either "driver portal" or "my account", but there are some users who cannot access this in either.
I understand the lack of visibility is frustrating, which is why we are looking for a fix as soon as possible. In the meantime, your dedicated customer service team will be able to assist with any queries you have.
Jonny@Zenith
Helpful and quick,
Helpful and quick,
After making an error myself it only took a couple of calls to fix and update. Thanks for everything. Can't wait to hit the road
August 14, 2025
Reply from Zenith Vehicle Contracts
Hi M. and thank you for taking the time to leave us this lovely feedback. I am happy to hear that we were able to assist. I am sorry we could not give a 5 star experience on this occasion, but hopefully over the course of your term we can reach that for you. If there is anything we can do to work on that immediately, please let us know. Jonny@Zenith
Straight forward and fully informative
August 7, 2025
Reply from Zenith Vehicle Contracts
Good Afternoon, Thank you for the review and 5 stars! We're happy to hear of your feedback on our processes! Sam@Zenith
Reply from Zenith Vehicle Contracts
Hi Jasmeet! Thank you for your 5 star review! We're happy to hear of your feedback with our website - Sam@Zenith
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