Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
one quick call with representative solved the problem of registration and quote generation. after placing the order, it only took 2 days to reach the final order placing state. One place improvement,... See more
Company replied
Order process has been really good with regular updates and instructions. The web portal when initially choosing a vehicle could be improved as it sometimes failed to load, and it was quite difficult... See more
Company replied
Hi Zenith Difficult to rate as I have just ordered my car . It's been accepted but haven't had any further correspondence. The orderering process was fine stright forward. Gary
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service all…
Excellent customer service all questions answered. So, well done team
November 5, 2025
Reply from Zenith Vehicle Contracts
Thank you for the 5 stars! We're glad we were able to answer all your questions! Ian@Zenith
Reply from Zenith Vehicle Contracts
Hi Ian and thank you for taking the time to provide this feedback. I am happy that you have had all queries answered without hassle or problems. Hopefully we can achieve 5 stars in the future. Jonny@Zenith
Extremely helpful
Extremely helpful, especially dealing with all aspects of the lease, so i didn't have to.
October 27, 2025
Reply from Zenith Vehicle Contracts
Hi there and thank you for the feedback. I am pleased we have assisted with all aspects of the journey, so you have not needed to. Hopefully we can provide a 5 star experience in the future. Jonny@Zenith
Terrible customer service once you have…
Terrible customer service once you have the vehicle.
I had a flat tyre and am working at home, the vehicle doesnt have a spare. They advise 3 days for a mobile unit, other option AA to come recover the car and take it. Reported last night 30th October, still sat here at 2.23 nobody arrived and being told the AA might not even get here but nothing more they can do.Zenith customer services are absolute garbage. This isnt the first time I have had poor service, its just ridiculous they have absolutely no idea. No urgency in anything.
I know other lease companies who have someone out for a tyre change within 4 hours, not zenith
How are you supposed to do anything its a joke
October 31, 2025
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Jules. I am sorry to hear of this. I have requested some further details so that we can look into this for you. Please would you be able to provide your vehicle registration, so we can review all previous communications. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thanks for the 5 star feedback. I am so happy to hear the experience was quick and easy, where there have been no problems so far! Jonny@Zenith
Clear breakdown of the tax positions
October 27, 2025
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! We're glad to have been able to provide you with what you required. Ian@Zenith
Great choice of electric cars to suit…
Great choice of electric cars to suit all needs. Quick and easy to place an order once I decided on the model.
October 21, 2025
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback! I am pleased there is a great choice of electric cars to suit your needs, with the ordering process being quick and easy. We look forward to assisting throughout your journey. Jonny@Zenith
I liked how easy it was
I liked how easy it was, went for a stock car so hopefully it will be arriving soon enough. Limited on colours of vehicles though.
October 20, 2025
Reply from Zenith Vehicle Contracts
Hi Darran. I am thrilled to hear the order process was easy, and you have selected a stock vehicle. I am sorry we could not provide a 5 star experience on this occasion, but hopefully we can achieve that along your journey. Stock vehicles can be limited with specification selections, as it all depends on what is available, but I am excited for the day the vehicle arrives with you. Any queries while you await the vehicle, and any afterwards, please do let us know. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 stars! I am please to hear the process has been quick and easy. Jonny@Zenith
So far, so good.
A great selection of cars with competitive pricing. Easy to use website with all of the information required to help making your car choice as easy and efficient as possible.
Order placed, now the countdown begins!
October 17, 2025
Reply from Zenith Vehicle Contracts
Hi Mark and thank you for the 5 stars! I am happy the website is easy for you to use, with a great selection of vehicles and competitive pricing. Let us know if you have any queries along the way, as we will be happy to help. We look forward to your vehicle journey with us! Jonny@Zenith
The portal was easy to access
The portal was easy to access, two issues one is that the it's not very clear on where to navigate to change the tax band. Upon calling to advisor they helped to sort it quickly and the other is not giving the options on different licences that are available in UK. Just giving only full UK.
October 9, 2025
Reply from Zenith Vehicle Contracts
Hi there! I am so happy to hear the portal was easy to use, but I am sorry that there were some obstacles. I am pleased that your advisor was able to sort the tax band for you quickly. Regarding the licenses, it may be that only full UK is eligible for you to place an order on the scheme, but were your customer service advisors able to assist with this and confirm? I am sure they will be happy to discuss and look for an answer if the question remains, and if you should be able to select an alternative license type - looking to help you input this detail. Jonny@Zenith
Update: Hello again. I wanted to let you know that we have taken this feedback on board, where we have made some changes to this area that should hopefully make it easier for users to update their details. These changes are due to go live soon, so hopefully these changes will provide ease for yourself and others in the future. Thank you for bringing this to our attention, as we always look for areas of improvement to our services, and your feedback helps us to implement this. Jonny@Zenith
Please avoid, if not be forewarned and prepared
Barely average service throughout the 3 year salary sacrifice contract.
End of term I ensured the car was pristine and the collection driver confirmed it.
However £540 charge for damage , took a while but cancelled after I sent them video evidence of its condition at the point of collection.
2 months later they are charging me for excess mileage even though these miles were added by the collection driver. Who picked it up with 14 miles less than the contracted limit. Again complained to which they replied I am responsible for the mileage incurred during collection, say taking the car to auction.
I’m not the only one others in our business have had issues. We are currently trying to share our experiences internally so others realise how poor the service from Zenith is. I really hope alternate providers are better it’s such an efficient way to have a car.
August 29, 2025
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Tony. I am sincerely sorry to hear of these experiences. I have requested further information so that I can look into this for you, but alternatively please could you email complaints@zenith.co.uk with your vehicle registration, employee email address (if emailing from your personal), and employee number. Jonny@Zenith
Very straight forward process
Very straight forward process. Communication succinct and to the point. Would have loved a more def delivery date.
October 8, 2025
Reply from Zenith Vehicle Contracts
Hi Michelle! Thank you for your review and feedback! We appreciate the feedback provided so we can review to look at how we can improve our services! Sam@Zenith
The system is easy to use
The system is easy to use, no fuss and delivers more often than not. My current vehicle has been excellent and cannot fault the way its been covered over the past three years, good service and readily available customer support when required.
October 14, 2025
Reply from Zenith Vehicle Contracts
Hi Kevin! Thank you for your review and the 5 stars! We're glad to hear on your feedback of our services! Sam@Zenith
Lowest quality
Zenith is far away from being a proper lease company. Low quality service, delayed responses, most important ignoring customers' mental and physical safety. I made a big mistake ordered the car, since I received the car dealing with multiple problem and lost huge amount of time and money. Do not recommend at all!!!!!
December 10, 2024
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Gunay, I am so sorry to hear of this. I have requested some further information so that we can look into your previous correspondences and reported concerns, so that we can be of assistance. Jonny@Zenith
good selection, awful website
Good selection of cars, but the website is absolutely awful. Pictures and colours cannot be selected, no visual presentation of the car. I ordered a car and not even sure what I will receive as the given colour on the website is not even available according to the manufacturers website. For example electric cars has petrol versions photo and the car looks totally different. Every detail has to be manually researched like what is included in the order, what extras etc. No option to change TAX band. I selected a tax band at the beginning just to check what it would be if my salary goes up or down and not possible to change it. So manually need to calculate the net price.
October 6, 2025
Reply from Zenith Vehicle Contracts
Hi there and thank you for the feedback.
I understand that the vehicle images do not update along with your selections. This is something we are aware of, and we do understand that the website would be improved with this feature. At present, our website advises that the images are for illustrative purposes only and the exact specification may differ to that of these images. I advise using the manufacturer's configurator alongside, to see the changes as you select them and gain a further understanding of the spec. I am pleased to hear that you have done so, but I am sorry this still creates further concerns and queries.
However, you have mentioned that you believe the colour may differ as the selected colour on your Zenith order is not available on the manufacturer website. We are more than happy to look into this for you, to fully understand what is on order and confirm this with you. The dealership should also conduct a specification check, where they will be able to confirm what has been ordered.
In regard to the unchangeable tax bracket selection, we can also happily look into changing this for you. Your dedicated customer service team can look into these points if you could drop them an email or give them a call - the contact details should be available through your portal, possibly within the documents tab and in your policy. However, I am more than happy for you to email us on complaints@zenith.co.uk and we can loop in with them to seek these answers for you.
Jonny@Zenith
Worst Company ever
Worst Company ever, dont go with them. I have spent thousands of pounds on Salary sacrifice cars with them their service is shocking and when you go to give the car back after paying thousands for your lease, they want to charge you hundreds to collect the car. Its an absolute joke. Never again would i trust this shocking company 1.40 plus VAT per mile min 100 miles for them to come and collect. Disgusting
October 2, 2025
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Steve, sorry that you are unhappy with the service. If there is anything that we can look into for you, then please contact us at complaints@zenith.co.uk. Michelle@Zenith
Great choice of vehicles and easy to…
Great choice of vehicles and easy to configure. I had one problem regarding options, which the Zenith Team fixed quickly for me.
September 29, 2025
Reply from Zenith Vehicle Contracts
Hi Martin and thanks for the 5 stars! I am happy to hear there is a great choice of vehicles with ease to configure. I am sorry to learn that you ran into a problem, but pleased this was resolved quickly by the team. Jonny@Zenith
unable to contact right person on the…
unable to contact right person on the quote, process is not clear to get the quotes.
September 27, 2025
Reply from Zenith Vehicle Contracts
Hi there, I am so sorry to hear this. I can see that you emailed us on Monday and our order fulfillment team have reached out to confirm cancellation of your order, as per your request. The portal allows you to gather quotes on several vehicles with different specifications, along with your chosen mileage and term length, where costs will be generated. These are saved to your "saved quotes" section for their validity period. An order will only be placed if you click to proceed following review and agreement of the terms and conditions, but prior to agreeing on this page the order will not be submitted. I am pleased to see that the team have assisted in cancelling your order upon your request. Jonny@Zenith
I would be grateful for a response to…
I would be grateful for a response to my updated post 2 days ago. I am still waiting for my Final Response Letter, with this request submitted a week ago.
September 14, 2025
Unprompted review
Reply from Zenith Vehicle Contracts
Hi David. Thank you for providing Sam with your vehicle registration number, as this has helped us to get in touch with the relevant team handling your complaint. I have sent them over communications to advise of your reviews, asking for them to make contact. Jonny@Zenith
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