Zenith Vehicle Contracts Reviews 1,469

Really great experience - clear communication and easy to arrange short-term hire.

An easy experience with Zenith. The second order I have done through the salary sacrifice scheme. Each time informed of each stage the order is at.

Selection process was straight forward but used cars didn't have a lot of pictures, the quote calculator is quite buggy and would sometimes calculate a higher quote then it should, the website wasn't the smoothest, there were small pauses and loading screens quite often and in some cases there were glitches where it wasn't letting me proceed to the next step.

Overall not the smoothest experience.

I wanted to take a moment to thank you for the outstanding service. The delivery and collection of the car were perfectly on time, which made the whole process smooth and stress-free. The vehicle provided was in excellent condition—clean, comfortable, and of great quality.
I truly appreciate the professionalism and reliability of your team. I’ll definitely be using your services again and recommending you to others.

Options clearly presented. Process from selection through to completion made simple.

Overall a good experience and the best part was that they have all the latest cars in the list. Only downside is that the website is not user friendly it needs some modifications so that sorting and filters work properly.

nice simple process to place a renewal.
Phone conversations beforehand were helpful and informative.

Very simple process and clear.

I chose an 'In-stock' Mini Aceman on the Zenith website based on the sales team's advice that using the in-stock filter would ensure fast delivery (2-4 weeks). That was the reason I proceeded with the quote through my salary sacrifice scheme.

My employer approved the order, and it moved to 'Oder Replacement' stage on 29th October 2025. Last week, I was told by the Zenith_order_fulfilment team that this stage could take up to 14 working days, after which the dealership would accept the order and contact me via call for a spec check.

Today (17 November 2025), I called again because we are already at 13 working days, and I have heard nothing. After a long hold, Zenith_customer_service told me there had been back-and-forth between Zenith's purchase team and dealership and that I simply have to wait. No ETA could be provided. I asked for contact details for the purchase team and was told that's not possible, as they only deal with dealerships, not drivers.

Despite being encouraged to choose an in-stock car and reassured about delivery timelines, I am now told to wait indefinitely with no information. I'm also concerned about potentially missing an unknown number because the dealership only contacts drivers by phone, not email.

Overall, I feel misled by the 'In-stock' promise and the unclear order process. I'm giving 2 starts for now and will update this review for others who may need this information before placing a quote.

great list of available choices. response to answer questions and help decide on best option.

Seamless, informative, well structured navigation from start to finish.

There were some issues logging in initially, which took over two weeks to resolve. The comms from Customer Support were friendly and helpful however. Once logged in the process is very straightforward.

Order process has been really good with regular updates and instructions. The web portal when initially choosing a vehicle could be improved as it sometimes failed to load, and it was quite difficult to search and compare vehicles

Having worked with Zenith for many years , there have been ups and downs but the team we currently have are first class, faultless service , nothing is too much trouble ,compared to other leasing companies we use / have used , Zenith are the best!
Thank you

Easy to use good selection, helpful information and tips

all went ok so far practically and good level of detail when making the order. but no information in 10 days since i ordered the car and their website hasn't worked all week to just check the online account information, nobody replied to email etc.