Zenith Vehicle Contracts Reviews 1,469

Very simple and clear communication resulting in a very effective service.

Very simple, quick and efficient

Clear precise communications and updates as to the status of my new vehicle through the manufacturing process, followed by an excellent delivery service.

the support on the phone was excellent, helped sort my quote, knew about lead times and worked to resolve problems.

Quick feedback when questions asked but felt Zenith should have been more proactive with kicking off the process to return a vehicle.

I had an execellent experience with Zenith and the service was fast and effective.

The process was very easy to follow. The website is laid out very well and not too crowded and easy on the eyes. I was e-mailed to offer help and it was that customer service that influenced me ordering.

Lovely people to deal with every time.

Alex Woods was very helpful in processing my vehicle renewal.

I have a car that is coming to the end of the lease and I wish there was somewhere to note this on the order. This would reassure the consumer that they wont have two cars to pay for and also gives more time around the lead. Lead times vary so much its a challenge to know when a car should be order

The process was very user friendly and easy to use. The process was seamless.

Very Straight forward, great to navigate

Once the vehicle had been selected the process of ordering was very straightforward, with all the relevant information presented in a clear way.

The prices are ridiculously high. A relative went through his salary sacrifice scheme and all there car prices were so much lower and affordable. I needed to get car a via salary sacrifice despite the cost.

Web site kept not working properly. When I submitted order, I got a message saying the order had not worked

Such a poor experience. Like many others I ordered my car through Zenith months ago- in August with a November delivery date. This was then delayed to December but I was given concrete timings re shipment to the UK and estimated delivery. A week before my car was due to be delivered I contacted the dealership to check everything was going as planned. They said the car was now not going to arrive in the UK until January. At this point I had had zero communication from Zenith.

I reached out to them and said not having a car for the Christmas period was going to cause serious issues for me and my family. I was told they would look at options but essentially they are at the mercy of manufacturers.

Again- I heard nothing, a week later I gave them a call to follow up, it seemed there had been some back and forth but no alternative options shared.

The key issue I see is a complete lack of communication from Zenith, especially when there is an issue with an order. They also are unable to support in any way when there are delays leaving customers out of pocket. I’m now at the point where I’m looking to have to spend £1k to cover the situation through short term rentals. It’s honestly the worst service I’ve had in a long time, I have zero confidence my issue will be resolved and I would say avoid them. You might find elsewhere more expensive.. but at least it will turn up.

I ordered a Ford Explorer on 30 May through a Salary Sacrifice Scheme with an estimated delivery lead time of 8–12 weeks. A month after ordering, I called Zenith for an update and was advised the car was expected “end of August to early September.”

When I phoned in early August, I was then told “late November to early December.” I explained that I needed the car before the 9th of December due to holiday commitments. I was told they’d do everything to support. Just last week I was given yet another date… 9th January, due to delays. This was especially frustrating because in early November I had been told the car was already in transit to the UK and would need two weeks for inspections and dealer delivery.

We are now past 27 weeks, more than double the original timescale.

The biggest issue is not the delay itself, but the complete lack of communication.
• They never call or email with updates.
• You have to chase every
• And whenever you do, the update is worse than before, followed by “it’s not our fault.”

Communication is within their control, yet it’s the area they handle the poorest.

Their website continues to advertise misleading lead times, and their response is simply, “We have no control over delivery lead times.” My point to them remains: you may not control the delays, but you do control whether you update your timescales and set honest expectations for future customers.

Overall, the lack of transparency and proactive communication has made this a very disappointing experience.