Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
one quick call with representative solved the problem of registration and quote generation. after placing the order, it only took 2 days to reach the final order placing state. One place improvement,... See more
Company replied
Order process has been really good with regular updates and instructions. The web portal when initially choosing a vehicle could be improved as it sometimes failed to load, and it was quite difficult... See more
Company replied
Hi Zenith Difficult to rate as I have just ordered my car . It's been accepted but haven't had any further correspondence. The orderering process was fine stright forward. Gary
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Zenith Vehicle Contracts
Hi Mark, thanks for the 5 stars and positive feedback - it's great to hear! Michelle@Zenith
I sent an email 4 weeks ago asking for…
I sent an email 4 weeks ago asking for a price on two different cars and haven't even received a reply.
January 30, 2026
Reply from Zenith Vehicle Contracts
Hi Chris, thank you for the feedback. I'm sorry you haven't received a response. I have chased this up with the team. Michelle@Zenith
Fluidity round the site + 2 dev points.
Fluidity round the site.
Couple of things for improviement:
1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was removed.
2) Have vehicle information/spec immediately available when clicking onto a car.
January 29, 2026
Reply from Zenith Vehicle Contracts
Hi Chris. Thank you for taking the time to provide this feedback. We are always open to hearing views on how we can improve usability, so thank you for sharing this and I will relay this to the relevant team. Jonny@Zenith
Great Customer Service
Great customer service. I asked lots of questions and the responses have been quick and informative.
January 27, 2026
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! We're glad to know we provided you with great customer service and all your questions we're answered! Ian@Zenith
Everything was really easy.
January 20, 2026
Reply from Zenith Vehicle Contracts
Thank you for the 5 stars! We're glad to know it was easy! Ian@Zenith
Sometime the portal is slow it can take…
Sometime the portal is slow it can take 3 or 4 times to get to where you need to go
January 27, 2026
Reply from Zenith Vehicle Contracts
Thank you for the 4 stars! I will feedback to the relevant team regarding the portal speed. Ian@Zenith
Zenith had a great choice of Cars…
Zenith had a great choice of Cars available, the pricing options were clear and the entire process was really simple.
January 22, 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Chris and thank you for the 5 stars! I am pleased to hear of the great selection, with clear pricing options and an entirely simple process. Jonny@Zenith
Sarah Mellor's help through the whole…
Sarah Mellor's help through the whole process ....brilliant
January 17, 2026
Reply from Zenith Vehicle Contracts
Hi Ryan and thank you for the 5 star feedback. I am pleased to hear that Sarah has provided assistance throughout the process. Jonny@Zenith
Interface needs work.
The interface for selecting and comparing cars is clunky and difficult to get all the information with the way the screens pop up rather than being all there for you to see.
January 25, 2026
Reply from Zenith Vehicle Contracts
Hi John. Thank you for taking the time to provide this feedback. We continuously seek improvement in the usability of our website, so thank you for letting us know where things could be improved. I will pass this along for future development. Jonny@Zenith
Chris was fantastic!
I've just had a really enjoyable conversation with Chris in the sales team, he was super knowledgeable, formative and engaging - I was all phone calls were as pleasurable as that one!
January 23, 2026
Reply from Zenith Vehicle Contracts
Hi Sam and thank you for the 5 stars! I am pleased to hear of your conversation with Chris in our sales team. I will pass this along to his line manager to ensure he is aware of how knowledgeable, formative and engaging Chris is. Jonny@Zenith
Very simple selection process
The new website makes everything much easier to understand in terms of impact to take-home salary and is generally much easier to navigate - all the information needed is easily accessible - and selecting the car itself and choosing options was very straight-forward.
January 22, 2026
Reply from Zenith Vehicle Contracts
Thanks for 5 stars! We're glad to hear the great feedback about the new website! Ian@Zenith
Great customer service and support!
Great customer service and support!
just placed my order for a EV through my company salary sacrifice scheme. the experience was seamless and Tomasz was very helpful in helping me navigate.
January 22, 2026
Reply from Zenith Vehicle Contracts
Thank you for the 4 stars! We're glad to know you had a great experience and will ensure we let Tomasz know the feedback! Ian@Zenith
Hassle free experience
Easy, affordable and a good range of cars to choose from, after placing the order was keep up to date
January 11, 2026
Reply from Zenith Vehicle Contracts
Hi Helen, thank you for your review and the 5 stars! We're happy to hear you are glad with our services! Sam@Zenith
It took a rally long time to place the…
It took a rally long time to place the order as your system was offline for a very long time in November and December. I had to wait until Mace's transition deadline as well to place the order which probably contributed to this.
January 12, 2026
Reply from Zenith Vehicle Contracts
Hi Vishal. I am so sorry to hear that there were delays in you being able to place an order. Hopefully this is now in place, but if you do need any assistance please do not hesitate to reach out. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thanks for the 5 star feedback. I am happy to hear that access has been easy and this has been a seamless process. Jonny@Zenith
Great help,and fast response for my…
Great help,and fast response for my request ect to get the car in a safe place,and get it repaired ect.
January 15, 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi and thanks for the 5 stars! I am so happy to hear that you have received great help, with a fast response to your request regarding your vehicle repair. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hello and thank you for the 5 star feedback. I am pleased you have received quick and attentive responses. Jonny@Zenith
Online portal is v helpful
Online portal is v helpful for comparing cars and is very clear at laying out costs.
January 16, 2026
Reply from Zenith Vehicle Contracts
Hi Ben, thanks for the feedback! Pleased to hear you found the portal clear and helpful. Michelle@Zenith
Excellent service provided by zenith…
Excellent service provided by zenith and a friendly team to assist as always
January 15, 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Asif, Many thanks for the 5 star review, its great to hear the team are looking after you. Kind regards, Roisin@Zenith
Very poor at responding
Very poor at responding back to new sales / lease queries and in fact queries on existing leases. The ordering process is simple online albeit i you need to ask questions or things dont match with manufacturer information then things get hard because Zenith are really poor at communicating.
January 12, 2026
Reply from Zenith Vehicle Contracts
Hi Nick. Thank you for providing this feedback and I am sorry to hear of your concerns. We are more than happy to look into your queries if you could drop us an email on complaints@zenith.co.uk. Jonny@Zenith
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