Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
one quick call with representative solved the problem of registration and quote generation. after placing the order, it only took 2 days to reach the final order placing state. One place improvement,... See more
Company replied
Order process has been really good with regular updates and instructions. The web portal when initially choosing a vehicle could be improved as it sometimes failed to load, and it was quite difficult... See more
Company replied
Hi Zenith Difficult to rate as I have just ordered my car . It's been accepted but haven't had any further correspondence. The orderering process was fine stright forward. Gary
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thie review is for order proces only.
Thie review is for order proces only.
Straightforward - All done in 15mins.
It took me a day to decide I was going to do this.
I relied on what was presented - the filters worked well and a call to the sales team for there recommendations sealed it - It helped they knew the product.
February 19, 2026
Reply from Zenith Vehicle Contracts
Thank you for the 4 stars! We're glad to know it was straightforward and our sales team were able to help! Ian@Zenith
Reply from Zenith Vehicle Contracts
Good Afternoon, thank you for your review and the 5 stars! We're happy to hear of your feedback! Sam@Zenith
Very poor customer service
Very poor customer service once car has been delivered.
I’m coming to the end of a 3 year lease where I’ve had technical issues with the car. Zenith were powerless to escalate and deal with the problem, despite stringing me along that they would.
Internal communication is appalling - you could speak to one member of the team to arrange something, and they’ll either not do it or not get back to you.
They don’t like negative feedback either and expect customers tolerate their incompetence.
They’re a very disorganised company who don’t value clients once they’re under contract.
Glad I will no long have to deal with them.
February 18, 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Martin. I am sorry to hear of your experiences. I have requested some further information from you, so that I can look into this for you. If you could provide these details when you can, I will be happy to assist. Jonny@Zenith
Generally poor company
My existing car lease was extended without my consent. I had already ordered a replacement vehicle four months earlier, only to later discover the company had never actually placed the order with the manufacturer and the car was suddenly “unavailable.” When I chose an alternative vehicle, I was then told the price had increased from the original quoted amount.
Attempts to resolve this were met with dismissive responses and no real accountability or solution, just blamed on the manufacturer. The lack of organisation, transparency, and customer care throughout this process has been unacceptable. I would strongly advise others to be cautious and get everything confirmed in writing before proceeding.
February 17, 2026
Reply from Zenith Vehicle Contracts
Hi Shaun. Thank you for providing this feedback and I am sorry to hear of your experience. I can see that you called us this morning where you discussed the above with the resolution being to cancel the order and extend your existing vehicle for 12 months. I am sincerely sorry if this was not the resolution that you were anticipating following the call. Please could you reach out to us on complaints@zenith.couk where we will happily request this is not implemented if the extension is not the resolution you intended. Jonny@Zenith
Website both intuitive & easy to use &…
Website both intuitive & easy to use & when I needed to speak to someone, the team members I dealt with were excellent
February 16, 2026
Reply from Zenith Vehicle Contracts
Hi Jason and thank you for the 5 stars. I am pleased to hear the website is intuitive and easy to use, with our colleagues being excellent assisting with your enquiries. Jonny@Zenith
Response to contact was very poor
Response to contact was very poor. Whether through telephone, inexistent online chat or email.
February 16, 2026
Reply from Zenith Vehicle Contracts
Hi John, I'm sorry to hear that you feel the communication has been poor. If you would like us to look into this or any queries for you, please contact us at complaints@zenith.co.uk. Michelle@Zenith
Beebi was a superstar
Beebi was a superstar
dealing with all my emails
company was easy to deal with, all went smoothly
Got my car 3-4 days ago, looks brand new love it.
February 7, 2026
Reply from Zenith Vehicle Contracts
Hi Steven, thanks for the 5 stars and the positive feedback. It's always good to hear! Michelle@Zenith
easy to deal with
The process is so easy to follow, and a great choice of cars available. have never used them before but would recommend others to use it.
February 15, 2026
Reply from Zenith Vehicle Contracts
Hi Mark, thanks for the 5 stars and positive feedback. Glad you found the process easy and liked the choice of cars! Michelle@Zenith
The sales agent (Malaki) was happy to…
The sales agent (Malaki) was happy to answer a whole range of questions pertaining to use of an Electric Vehicle.
February 13, 2026
Reply from Zenith Vehicle Contracts
Hi Peter, thanks for the 5 stars! Pleased to hear that Malaki was helpful, I will pass the feedback on! Michelle@Zenith
Easy to follow process
Easy to follow process, was able to find the right vehicle for my needs. The ability to search for already available cars was very helpful as it meant a reduced wait for the delivery.
February 6, 2026
Reply from Zenith Vehicle Contracts
Hi Adrian, thanks for the 5 stars! I’m really pleased to hear that you found the process easy to follow and were able to select a vehicle that suited your needs. It’s great to know that the option to search for cars already available was helpful and allowed you to benefit from a reduced delivery wait time.
We appreciate your comments and are glad the experience worked well for you. Michelle@Zenith
Very easy process
February 12, 2026
Reply from Zenith Vehicle Contracts
Hi Alex, pleased to hear you found the process easy! Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Phil, sorry to hear this. I can see you are in conversations with the team but if we can be of any further assistance, please contact us at complaints@zenith.co.uk. Thanks, Michelle@Zenith
Easy to do and follow
February 11, 2026
Reply from Zenith Vehicle Contracts
Hi Hayley, Thank you so much for the positive review, its great to hear you found the process straight forwards. Kind regards, Roisin@Zenith
Process went really smoothly
Process went really smoothly, look forward to seeing my car.
February 10, 2026
Reply from Zenith Vehicle Contracts
Hi Keith, thanks for the 5 stars. Glad the process was smooth for you. Enjoy your new car! Michelle@Zenith
Fast efficient service
Fast efficient service, noted all my requirements and responded quickly, even when I needed last minute changes to my request.
February 3, 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! Glad we were able to help you with the changes quickly! Ian@Zenith
Very easy to do
February 8, 2026
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! We're glad to know you found it easy! Ian@Zenith
Really easy to select and process…
Really easy to select and process orders through the portal
February 6, 2026
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! We are glad you found the process easy! Ian@Zenith
Reply from Zenith Vehicle Contracts
Hi Simon, thanks for the 5 stars and positive feedback. It's always good to hear! Michelle@Zenith
Quick resolution on slight issue with…
Quick resolution on slight issue with car order.
February 4, 2026
Reply from Zenith Vehicle Contracts
Hi Mark, pleased to hear you had a quick resolution and thanks for the 5 stars! Michelle@Zenith
very smooth order process
February 4, 2026
Reply from Zenith Vehicle Contracts
Hi Mohammed, thanks for the positive feedback and 5 stars! It's always good to hear. Michelle@Zenith
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