Zenith airport parking 

They do not know how to treat customers, tell the time or date. Very rude and just try add charges for their own convenience. I had my booking for 00:00 25/01/26 they told me that meant midnight which falls on the 26th?? Bunch of cowboys with no education on how time and date works also the mileage on my car has gone up but they said they would only drive it in the car park to manoeuvre cars which there small car park is in. Would never use them again or recommend to anyone else.

We initially arranged to meet at terminal 2, but were redirected to terminal 5 due to a communication mishap. Despite this, they eventually reunited us with our car, although it was over two hours after our arrival. Overall, not the best experience.

Horrific experience - Avoid, especially if traveling with children
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​Do not use this company for a meet and greet. We had an absolutely horrific experience with Zenith Parking (Contact: 07413 818425) after returning to Heathrow on a long-haul night flight from the USA.
​We were traveling with two young, exhausted children and called ahead as instructed. Despite being told they were "almost here" every time we called, we were left standing for 1 hour and 20 minutes.
​When the driver finally arrived, there was no apology for the delay. The staff member was incredibly rude, barely spoke, and simply handed over the keys and parking ticket for me to pay before walking off. After a long flight with a young family, this is the last thing anyone needs. Completely unprofessional and unreliable. Save yourself the stress and book with a reputable company instead.

I strongly endorse their exceptional service!

Supposed to meet at terminal 2 , then told us we had to meet at terminal 5 … poor communication and eventually they met us with our car over 2 hours after we landed … awful

I booked for meet and greet with 1 minute walk into terminal, we phoned 45 mins beforehand and were then directed to a grotty, rubbish strewn,carpark with a lot of unhappy travellers. People returning from overnight flights were asking for their keys. Nobody was very helpful. I’d say, pay the extra £30/£40 pounds and book a service that gives you the exact drop off location in an airport carpark.

Absolute horror show
45 mins after we called the meet and NOT GREET ISNT here and they are a joke of a company
Don’t use if you need to catch a flight on time
This got worse
They bought our brand new Mercedes that we only picked up Monday with the alloys smashed up
They are a DISGRACE AND SHOULD NOT BE OPERATING AT HEATHROW OR ANY AIRPORT

Made a mistake with my number plate on the booking and they demanded I pay them £20 to edit it.
Didnt make aware you have to pay car park fees at £7.59 each way
Took 1 hour and 20 mins to return the car to us. Worse experience with airport parking I have ever had

Staff is helpful and flexible. I felt very secured and safe for my car. I recommend others too. P

On our return we were subjected to a flight delay of 1.5 hours. When we spoke to Zenith we were told there would be a £15 penalty non negotiable, money had to be bank transferred. Then we were told we would have wait an hour as their driver was unavailable.

Excellent service from Zenith. They picked up the phone straight away whenever I called and they collected the car from the airport almost as soon as I arrived and then delivered the car back quickly as well.

I highly recommend Zenith and will definitely use them again. They were so much better than the last company I used.

Great price , great service , highly recommend.

Great service. Answered mobile phone very quickly. And as we were a little early, even offered for us to come to their office and wait. Then they’d drop us to departures.
Same prompt and polite service when we returned from our holiday.
Would highly recommend.

What a great service definitely use them again. Nice and friendly.

Very good, reliable and efficient service every time.

We have used this Company before. Without any problems.
Outward bound, was perfect at Terminal 5. Driver was polite and helpful, (we have had him before). Dropped us a disabled bay, outside terminal, as we had booked this
online with Heathrow Parking disabled badge drop off.
Return was a whole other story. Phoned driver number - our flight landed at terminal 3 not 5, we had informed them of this prior to our return. The driver was very abrupt and quite rude. He told us that he couldn't collect us from the Disabled bay, as he wasn't allowed, as police had moved him on previously! I have checked with Heathrow Parking, this is not true - if you have a valid badge and have gone online and registered there should not be a problem. So we were made to go to Level 4 carpark to get our car. We were also TOLD that we would have to pay £15 for the change in terminal before we could have our car back. We did not get a receipt. The driver took the cash and walked off. Obviously, we had no choice. 11 hour flight takes it's toll. The car park ticket he gave us, which stupidly we thought was prepaid WAS NOT PREPAID, and that was a further £7.50.
Absolutely disgusting service and behaviour from a driver representing this Company. Will not be using them again. Beware who you use, it really left a bad impression.

Competitive price and good service - I had seen the good reviews before booking and was happy to have the same experience

From start to finish punctual, friendly, communication was excellent and reassuring, kept in contact, explained exactly where to drop off and where we’d be picked up, would 100% use this company again 😊

Great experience overall. I was earlier than planned but was given the option of driving to the compound which is only a short distance away. I was then driven straight to the terminal. On return i was met at the airport and driven to the compound to collect my car. Everyone was very courteous and helpful and I found the whole process stress free. Will use again

They advertise as meet and greet, but it is not what I would call M&G. You have to pay for the parking in the normal M&G short stay car parks in addition to the cost upfront you pay……which is inclusive of these charges with anyone else I have used. You then have to pay £20 to cancel what you thought was M&G