Zenith airport parking 

They advertise as meet and greet, but it is not what I would call M&G. You have to pay for the parking in the normal M&G short stay car parks in addition to the cost upfront you pay……which is inclusive of these charges with anyone else I have used. You then have to pay £20 to cancel what you thought was M&G

Excellent service, smooth transfer to the airport and great communication. My car was kept safe at their parking with no problems. I've used Zenith Airport parking twice within 2 weeks and I will definitely use them again.

Great service, highly recommend!

DO NOT ever use zenith parking. They are scammers. I was delayed because of problems at Heathrow and was told by the driver that if I didn’t meet him in t2 by 11:30 pm I would have to pay £30 extra. When I got there I found he wasn’t on the empty ground floor but has deliberately parked as far away as possible on level 4. I took the lift and got there at 11:30pm on the dot. He lies and said it was 11:31 and walked off with my key holding it ransom until I would pay £40.

Great service as always! Drop and pick up still quickest than any other company used.

Not overly satisfied with service.
As the traffic was bad to get to the meeting point, we arrived 30 min late but called them as requested to let them know. They told us to meet at the office and we waited another 15min for someone to arrive. Another customer arrived and they asked if we could take our car to the airport and this other person as well which was fine but then said we should be charged £15 for the delay. I thought that was cheeky to use my car with another customer and on top of that asking me extra money when we had contacted the company and the driver was 15 min late himself.
Then, on the way back, I emailed them 24hours in advance (as requested) to let them know and to avoid extra charges that pick up time will be 10.00 instead of 8.00 as my partner had a connecting flight.
They called me at 8.30 to ask where I was. They ended up leaving my car on level 4 with the key next to the wipers and I paid extra charge on the way out of the parking.
Overall, I am not impressed with their service and will not recommend them.
What’s the point in sending an email if they then don’t take it into account and dump my car at the airport when it suits them.

When booking the parking it said as long as the vehicle fits in a standard parking bay, which our vehicle did, but when we arrived the zenith guy insisted that we had to pay double and was so rude, and swore and threatening to just walk off leaving us!! So in the end we had no choice but to pay, it was a terrible way to start our holiday!!!

Well what a shambles of a company. We did as specified on the paperwork to ring half an hour prior to dropping our car off to be told as we were 50 minutes early we either drive to the compound in Uxbridge or wait at the drop off for the 50 minutes. We drove to the compound and was horrified to think that our car was to be parked in a disgusting lock up with a portacabin falling down. The person was very rude on the phone although he did apologise when he drove OUR car to the airport to drop us off, asking us how much we paid for our holiday? On arrival at the drop off area he wanted to disconnect the camera! Why? . Arrival home was no better, we rang as directed and then the conveyor belt had broken down so only had 1 case. Rang us to see where we were and again very rude annd ansked if we could take him back to his compound some 15 minutes away, of which I refused. He then just left our car key in the short stay car park with the key under the windscreen wipers! On exit we incurred a £17 parking fee. Absolute shocking company with an extremely rude worker. This is by no way a meet and greet company and book at your peril

Used many times, always perfect , don’t use anyone else

On drop off the man on the phone tried to get me to drive to a different location, to avoid him having to get to the airport. He then arrived 15 mins late, despite us ringing at the appropriate times.

On drop off I noticed a mistake, that we had booked our return collection for 10pm, not 10am. We were then charged an extra £15 as an ‘admin charge’ for a simple mistake, and Despite arriving during the working day, not late at night.

Finally, on pick up, the man on the phone was rude and confrontational, insisting I transfer the £15 before he sets off. He then left us waiting for 20 mins seemingly out of spite.

Terrible service and, with the extra charges levied, no cheaper than the authorised parking teams. In fact, doing a park and ride would have been quicker and cheaper.

I booked Heathrow meet and greet parking through Compare Parking, online, selecting Zenith Parking Limited. Unfortunately, my vehicle doesn’t comply with ULEZ, therefore I decided to use my wife’s car and changed the booking the following morning on the Compare website.

Once I had done the changes this was acknowledged on their website, and I printed the documents off ready for my trip 3 days later.

I followed the instructions on the document and phoned Zenith on route to advise my arrival. Zenith advised me that the document stated the wrong car, I said this wasn’t the case as I had changed the vehicle on the website, the man sad this is not his problem and that there is a £15 administration charge and was advised to meet him at his parking compound, close to the airport, which I did.

When I arrived, I showed him the paperwork and he said take it up with Compare Parking as they didn’t advise him of the change and to pay him £15 cash or he was going to cancel the booking. I had no choice but to give him the cash or miss my flight, he then drove us to the airport and dropped us outside the Hilton hotel, Heathrow central. On our way he said that on our return if we don’t arrive before 23:30 there would be another charge of £30, our return flight was scheduled to land at 20:25 so this should be a problem.

Our return flight was 15 mins late; however, we were through customs, and I immediately called him at 23:08, he then said your late and therefore there’s a £40 charge. I said to him we are not late its only 23:08 and beside you said it was a £30 fee if we were late, he denied this even though there were two of us in the car. I then said to him, if you leave now, you will be here within 10 mins before 23:30, he then began to argue this, I said to him leave now we will see you on level 4 of the carpark and hung up the call. He arrived at 23:28, he handed the keys over and walked off leaving us with no car park ticket to pay on exit. We spoke to the operative on the exit barrier intercom, and he sorted it out for us using NVR evidence to leave the car park.

This is obviously a parking service within the arrangements of meet and greet with a very underhanded cash grabbing penalisation system, which is not pre-advised on the website or mentioned in “essential information and tips” section on the booking information, which doesn’t state any additional charges except a cancellation fee and the £15 short stay parking fees.

Your Answer was inevitable, deny rather than accept you were wrong and apologies, Never Again!!!

Brilliant service, and I will definitely use this company again

They collected my car as planned and accommodated early arrival without any problems.

V good service. This is how all the other meet and greet parking services should run, friendly, accommodating and no waiting.

Honest review...Don't USE THIS SCAM COMPANY....THEY USE YOUR CAR FOR DRIVING...ALL THE REVIEWS IS FROM FAMILY AND FRIENDS...SCAMS..SCAMS

Very responsive, efficient and fast.
I will use again.

our return flight was delayed and we didn’t arrive back at Heathrow Terminal 5 until 3am today. We were regularly in touch with Zenith who kindly agreed to remain on site until we were able to collect the car at 3.30am from the secure compound . Huge thanks to this company whose dedication to customer service was fantastic. I’ve used many Meet and Greet companies and my experience with Zenith has be outstanding which distinguishes them from the rest.

It’s was very good to book with irfan and the drop off was very prompt and the driver was there when we reached the airport and on my return he arrived before we reached the level 4 and the car was kept nice and clean.
Just few miles for transportation was used to drive out/ in the car.
Thank you so much will definitely recommend this service to family and friends

We have not used meet n greet for 20 years but given the rising cost of airport parking versus the meet n greet service we thought we would give them a try. Zenith were excellent, communications were very easy and hameed helped us out with directions on the way in . I would definitely recommend these guys.