First, our order was accepted and fulfilled very quickly. Second, it came wrong due to something wrong with the prescriptions filled on the account, but it was accepted back without giving us any... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Zenni has been great to order from because you just pick your frame (s) and enter your prescription info and Pupil Distance. (distance from centers in mm) I have gotten 2 orders from them because... See more
Company replied
They have really great customer service and excellent return policies. I've had to return a few pairs of glasses, not because of quality or workmanship, simply did not work for me, and Zenni Optical... See more
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I’ve been purchasing from Zenni Optical for a few years now, and I currently have six pairs from them, both eyeglasses and sunglasses. Overall, they’ve been fantastic to work with. Their delivery... See more
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Company details
About Zenni Optical
Written by the company
In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Contact info
448 Ignacio Blvd, #332, 94949, Novato, United States
- 800-211-2105
- service@zennioptical.com
- www.zennioptical.com
4.5
Excellent
165K reviews
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I'm very satisfied with the purchase of…
I'm very satisfied with the purchase of my glasses
April 9, 2026
Reply from Zenni Optical
Thank you for your review, Labettina!
Reply from Zenni Optical
Thank you for your review, Kala!
I like buying glasses from Zenni
Zenni's web site is easy to use. After you order, they keep you up to date on the status of the order as it is processed and shipped. I have had to return a pair of glasses and had prompt and friendly help and service. I will use them again.
April 5, 2026
Reply from Zenni Optical
Thank you for your review, Carol! We try our best to provide a memorable shopping experience, and we're so happy to hear that we achieved it!
Reply from Zenni Optical
Thank you for your review, Beth. We are delighted to hear that you had such an easy time finding a couple of great pairs of glasses to fit your needs. It is wonderful to know that our selection and shopping process made your experience so smooth.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your feedback on the ease of our purchase process. We look forward to helping you with your future eyewear needs!
Good Purchase!
I like the glasses. The Rx came out perfectly. The only 'problem' I ever have is needing to take them somewhere to get them adjusted so that they sit right on my face. They arrived quickly and look good!
April 6, 2026
Reply from Zenni Optical
Thank you for your review! We are so thrilled to hear that your prescription came out perfectly and that your new glasses arrived quickly and look great on you. However, we are sorry to learn that you’ve had to seek outside assistance for adjustments to get the right fit, and we apologize for any inconvenience this caused.
At Zenni, we strive to provide an ordering experience that is second to none, and we want to ensure your frames sit perfectly and comfortably. To help you with any fit needs in the future, we've included our adjustment guide below, which provides easy steps for adjusting your glasses at home.
If you ever need anything else, please feel free to contact us via email at service@zennioptical.com, by phone at 1-800-211-2105, through our website chat, or on social media. We’re always here and happy to help!
https://www.zennioptical.com/how-to-adjust-your-eyeglasses
Good Quality, Good Prices
April 5, 2026
Reply from Zenni Optical
Thank you for your review, Taylor. We are so happy to hear that you are pleased with the quality and pricing of your new glasses. It is wonderful to know that we could provide the value you were looking for.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your positive feedback. We look forward to serving you again!
Reply from Zenni Optical
Thank you for your review, Sean. We are truly sorry to hear that the quality of your new frames did not meet your expectations and that they feel fragile. At Zenni, we strive to provide an ordering experience that is second to none, and we apologize for any disappointment this has caused.
Your feedback regarding the frame material is invaluable as we continue to improve our products. We are here to help you find a frame material that better suits your needs and preferences for a more durable feel.
In the meantime, if you would like to check your return options, please reach out to us with your order number via email at service@zennioptical.com, by phone at 1-800-211-2105, through our website chat, or on social media. We’re always here and happy to help!
Very fast service
Very fast service. Had to buy glasses to wear for 2 weeks to get my cataracts removed. I wear contacts
April 6, 2026
Reply from Zenni Optical
Thank you for your review, Sherry. We are so glad to hear that we could provide the fast service you needed while preparing for your cataract surgery. It is wonderful to know that we could support your vision needs while you are taking a break from your contacts.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your feedback on our speed and efficiency. We wish you a smooth and successful recovery with your upcoming procedure!
Returning made easy
April 12, 2026
Reply from Zenni Optical
Thank you for your review, Helen. We are so glad to hear that you found the return process to be easy and convenient. We understand that sometimes a return is necessary, and our goal is to make that experience as smooth and stress-free as possible for our customers.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your positive feedback regarding our services.
Ordering was easy
Ordering was easy. I ordered 2 pairs of glasses and made an error on the numbers for the second pair. Zenni caught the error and emailed me about it, to confirm the correct numbers. My glasses were received in expected time, and no issues with my glasses. The prices were reasonable.
April 4, 2026
Reply from Zenni Optical
Thank you for your review, Lisa. We are so happy to hear that you had an easy ordering experience and that our team was able to catch the error in your prescription numbers to ensure your glasses were made correctly. It is wonderful to know that you received your pairs on time and are pleased with the quality and reasonable pricing.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your feedback on our proactive support. We look forward to serving you again!
I am very happy with the quality of my…
I am very happy with the quality of my glasses, as well as the ease of ordering based on different frame measurements.
April 12, 2026
Reply from Zenni Optical
Thank you for your review, Judy. We are so happy to hear that you are pleased with the quality of your glasses and found the ordering process based on frame measurements to be easy and helpful. It is wonderful to know that our sizing tools helped you find the perfect fit.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your experience with us. We look forward to serving you again!
Reply from Zenni Optical
Thank you for your review! We are so thrilled to hear that you find our service reliable and that you have decided to make Zenni your go-to for eyewear. It is wonderful to know that our affordable prices and dependable service have met your needs so well.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your loyalty and your kind words. We look forward to serving you for many years to come!
Reply from Zenni Optical
Thank you for your review, Suzanne. We are so happy to hear that you are enjoying our great prices and the wide selection of frames we offer. It is wonderful to know that you found the perfect style to meet your needs at a value you appreciate.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your positive experience with us. We look forward to helping you find your next favorite pair!
Reply from Zenni Optical
Thank you for your review, Janet. We are so happy to hear that our team was able to provide a quick response and successfully resolve your issue.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your positive experience with our customer support. Your satisfaction is our top priority!
Quality at a good price
It's always a great experience with Zenni Optical because they have affordable stylish frames and can accommodate any lens options. Also, they accept FSA/HSA which is a huge plus.
April 5, 2026
Reply from Zenni Optical
Thank you for your review, Latoya. We are so thrilled to hear that you always have a great experience with Zenni and that you enjoy our affordable, stylish frames and diverse lens options. It’s wonderful to know that accepting FSA/HSA is a helpful benefit for you!
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your kind words and continued support. We look forward to helping you with your future eyewear needs!
Zenni Optical is an easy way to shop…
Zenni Optical is an easy way to shop for glasses. Many styles to choose from and great quality. Very affordable too.
April 12, 2026
Reply from Zenni Optical
Thank you for your review, Henry. We are so happy to hear that Zenni provides an easy way for you to shop for glasses and that you enjoy our many styles, great quality, and affordable prices.
At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your kind feedback. We look forward to helping you with your future eyewear needs!
I have purchased many pairs of glasses…
I have purchased many pairs of glasses from Zenni. I've never been disappointed.
April 5, 2026
Reply from Zenni Optical
Thank you for your review, Joanne! We are glad you found us!
always love my glasses from Zenni
always love my glasses from Zenni. I have about 15 pairs
April 5, 2026
Reply from Zenni Optical
Thank you for your review, Rachel! We are glad you found us!
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