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Zenni Optical Reviews 165,411

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 5,510 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the excellent frames and clear lenses, often noting that the prescription is accurate. Many people appreciate the affordability of the glasses, finding the prices significantly lower than traditional optical stores. The ordering process is consistently described as easy and straightforward, and the delivery service is often commended for its speed and efficiency. However, some customers have experienced issues with incorrect prescriptions, leading to vision problems or headaches. There are also occasional reports of minor defects upon arrival or durability concerns, with some frames breaking after a few months. A few reviewers also mentioned difficulties with customer service regarding order tracking or obtaining receipts, and some found the selection of small adult frames to be limited.

What people talk about most

Product

People report positive experiences with the product. Many customers express satisfaction with the quality and... See more

Quality

Consumers generally find the quality of the products to be positive. Many reviewers praise the great quality... See more

Price

Reviewers highlight positive aspects of price, consistently praising the affordability and competitive... See more

Order

Clients share positive opinions on the ordering process, highlighting its ease and efficiency. Many reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First, our order was accepted and fulfilled very quickly. Second, it came wrong due to something wrong with the prescriptions filled on the account, but it was accepted back without giving us any... See more

Company replied

Rated 5 out of 5 stars

Zenni has been great to order from because you just pick your frame (s) and enter your prescription info and Pupil Distance. (distance from centers in mm) I have gotten 2 orders from them because... See more

Company replied

Rated 5 out of 5 stars

They have really great customer service and excellent return policies. I've had to return a few pairs of glasses, not because of quality or workmanship, simply did not work for me, and Zenni Optical... See more

Company replied

Rated 5 out of 5 stars

I’ve been purchasing from Zenni Optical for a few years now, and I currently have six pairs from them, both eyeglasses and sunglasses. Overall, they’ve been fantastic to work with. Their delivery... See more

Company replied


Company details

  1. Glasses Store
  2. Clothing Store

About Zenni Optical

Written by the company

Image Placeholder

In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”

20-Years

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165K reviews

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Rated 5 out of 5 stars

THUMBS UP

Arrived quickly and are always durable!!!!

April 6, 2026
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Reply from Zenni Optical

Thank you for your review, Kala!

Rated 5 out of 5 stars

I like buying glasses from Zenni

Zenni's web site is easy to use. After you order, they keep you up to date on the status of the order as it is processed and shipped. I have had to return a pair of glasses and had prompt and friendly help and service. I will use them again.

April 5, 2026
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Reply from Zenni Optical

Thank you for your review, Carol! We try our best to provide a memorable shopping experience, and we're so happy to hear that we achieved it!

Rated 5 out of 5 stars

Ease of purchase

easy to find a couple of great pairs of glasses to fit my needs.

April 5, 2026
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Reply from Zenni Optical

Thank you for your review, Beth. We are delighted to hear that you had such an easy time finding a couple of great pairs of glasses to fit your needs. It is wonderful to know that our selection and shopping process made your experience so smooth.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your feedback on the ease of our purchase process. We look forward to helping you with your future eyewear needs!

Rated 4 out of 5 stars

Good Purchase!

I like the glasses. The Rx came out perfectly. The only 'problem' I ever have is needing to take them somewhere to get them adjusted so that they sit right on my face. They arrived quickly and look good!

April 6, 2026
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Reply from Zenni Optical

Thank you for your review! We are so thrilled to hear that your prescription came out perfectly and that your new glasses arrived quickly and look great on you. However, we are sorry to learn that you’ve had to seek outside assistance for adjustments to get the right fit, and we apologize for any inconvenience this caused.

At Zenni, we strive to provide an ordering experience that is second to none, and we want to ensure your frames sit perfectly and comfortably. To help you with any fit needs in the future, we've included our adjustment guide below, which provides easy steps for adjusting your glasses at home. 

If you ever need anything else, please feel free to contact us via email at service@zennioptical.com, by phone at 1-800-211-2105, through our website chat, or on social media. We’re always here and happy to help!

https://www.zennioptical.com/how-to-adjust-your-eyeglasses

Rated 5 out of 5 stars
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Taylor. We are so happy to hear that you are pleased with the quality and pricing of your new glasses. It is wonderful to know that we could provide the value you were looking for.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your positive feedback. We look forward to serving you again!

Rated 3 out of 5 stars

The Frames Feel Cheap and Fragile.

The frames feel cheap and fragile.

April 4, 2026
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Reply from Zenni Optical

Thank you for your review, Sean. We are truly sorry to hear that the quality of your new frames did not meet your expectations and that they feel fragile. At Zenni, we strive to provide an ordering experience that is second to none, and we apologize for any disappointment this has caused.

Your feedback regarding the frame material is invaluable as we continue to improve our products. We are here to help you find a frame material that better suits your needs and preferences for a more durable feel.

In the meantime, if you would like to check your return options, please reach out to us with your order number via email at service@zennioptical.com, by phone at 1-800-211-2105, through our website chat, or on social media. We’re always here and happy to help!

Rated 5 out of 5 stars

Very fast service

Very fast service. Had to buy glasses to wear for 2 weeks to get my cataracts removed. I wear contacts

April 6, 2026
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Reply from Zenni Optical

Thank you for your review, Sherry. We are so glad to hear that we could provide the fast service you needed while preparing for your cataract surgery. It is wonderful to know that we could support your vision needs while you are taking a break from your contacts.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your feedback on our speed and efficiency. We wish you a smooth and successful recovery with your upcoming procedure!

Rated 4 out of 5 stars

Returning made easy

April 12, 2026
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Reply from Zenni Optical

Thank you for your review, Helen. We are so glad to hear that you found the return process to be easy and convenient. We understand that sometimes a return is necessary, and our goal is to make that experience as smooth and stress-free as possible for our customers.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your positive feedback regarding our services.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. I ordered 2 pairs of glasses and made an error on the numbers for the second pair. Zenni caught the error and emailed me about it, to confirm the correct numbers. My glasses were received in expected time, and no issues with my glasses. The prices were reasonable.

April 4, 2026
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Reply from Zenni Optical

Thank you for your review, Lisa. We are so happy to hear that you had an easy ordering experience and that our team was able to catch the error in your prescription numbers to ensure your glasses were made correctly. It is wonderful to know that you received your pairs on time and are pleased with the quality and reasonable pricing.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your feedback on our proactive support. We look forward to serving you again!

Rated 5 out of 5 stars

I am very happy with the quality of my…

I am very happy with the quality of my glasses, as well as the ease of ordering based on different frame measurements.

April 12, 2026
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Reply from Zenni Optical

Thank you for your review, Judy. We are so happy to hear that you are pleased with the quality of your glasses and found the ordering process based on frame measurements to be easy and helpful. It is wonderful to know that our sizing tools helped you find the perfect fit.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your experience with us. We look forward to serving you again!

Rated 5 out of 5 stars

Cheap

Cheap, reliable, never using any other service for glasses

July 3, 2025
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Reply from Zenni Optical

Thank you for your review! We are so thrilled to hear that you find our service reliable and that you have decided to make Zenni your go-to for eyewear. It is wonderful to know that our affordable prices and dependable service have met your needs so well.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your loyalty and your kind words. We look forward to serving you for many years to come!

Rated 5 out of 5 stars

Great prices

Great prices. Love the frame selection

April 5, 2026
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Reply from Zenni Optical

Thank you for your review, Suzanne. We are so happy to hear that you are enjoying our great prices and the wide selection of frames we offer. It is wonderful to know that you found the perfect style to meet your needs at a value you appreciate.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your positive experience with us. We look forward to helping you find your next favorite pair!

Rated 5 out of 5 stars

Very quick to respond and solved my…

Very quick to respond and solved my issue.

April 5, 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Janet. We are so happy to hear that our team was able to provide a quick response and successfully resolve your issue.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate you sharing your positive experience with our customer support. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Quality at a good price

It's always a great experience with Zenni Optical because they have affordable stylish frames and can accommodate any lens options. Also, they accept FSA/HSA which is a huge plus.

April 5, 2026
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Reply from Zenni Optical

Thank you for your review, Latoya. We are so thrilled to hear that you always have a great experience with Zenni and that you enjoy our affordable, stylish frames and diverse lens options. It’s wonderful to know that accepting FSA/HSA is a helpful benefit for you!

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your kind words and continued support. We look forward to helping you with your future eyewear needs!

Rated 5 out of 5 stars

Zenni Optical is an easy way to shop…

Zenni Optical is an easy way to shop for glasses. Many styles to choose from and great quality. Very affordable too.

April 12, 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Henry. We are so happy to hear that Zenni provides an easy way for you to shop for glasses and that you enjoy our many styles, great quality, and affordable prices.

At Zenni, we strive to provide an ordering experience that is second to none, and we truly appreciate your kind feedback. We look forward to helping you with your future eyewear needs!

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