Awful company, have since heard what a bad reputation it has within the industry. They tie you into fake contracts and scare you into staying with them by charging fake fees. Amounting to 5K in... See more
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See what reviewers are saying
Our company have used these for many years and will continue to do so. Any problems, issues or questions regarding anything from billing queries to print issues they always deal with effectively a... See more
We've experienced fantastic service from Zerographic, in particular our account manager Rob Lacey. From the moment we decided to work with them, the process has been quick and simple. If we've ever ne... See more
Company replied
We have been working with Zerographic for over 6 years now. Recently I logged a fault with a troublesome printer. The fault was logged mid morning. After a few over the phone suggested fixes, an eng... See more
Company details
Information provided by various external sources
Zerographic delivers printer and copier solutions to business. Services and products are fuelled by Xerox tools to deliver the best business results.
Contact info
Dunston Hall , ST18 9AB, Dunston, United Kingdom
- 01785711800
- enquiries@zerographic.com
- www.zerographic.com
4.0
Great
131 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clive - was great -Thank You
Great communication , Speedy installation
very friendly & helpful...Highly Recommend
November 10, 2020
Unprompted review
Reply from Zerographic Systems
Many thanks for your review, It is great to see you had a great experience with Zerographic.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Clive was fantastic
Clive was fantastic, we recieved a really good service and hope we have a long working relationship.
Thank you
Richard Evett
Wenallt spraying
November 4, 2020
Unprompted review
Reply from Zerographic Systems
Many thanks for your review, It is great to see you had a good experience with Zerographic. I will pass your kind comments onto your Account Manager, Clive. We too hope that we are now your partner of choice and can continue a long relationship.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Great product and service!
Lovely product and service. The whole process was quick and easy. Clive Davies constantly kept in contact with us from beginning to end and was also kind enough to follow-up to see if everything was working and running smoothly. Would definitely recommend!
November 2, 2020
Unprompted review
Reply from Zerographic Systems
Many thanks for your review, It is great to see you are happy with the product, we pride ourselves on being a Xerox Premier Partner and stand behind the quality of their copiers and our offering of cutting edge technology. I am so happy to see Clive checked in with you too and everything is going well. I will pass your kind comments onto your Account Manager, Clive.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
quick and painless
November 2, 2020
Unprompted review
Reply from Zerographic Systems
Many thanks for your review!
Thanks,
Rachel
Extremely attentive
Extremely attentive, Generally great service all round.
Clive who was my main contact was fantastic.
Highly recommend.
October 28, 2020
Unprompted review
Reply from Zerographic Systems
Hi Charlie,
Many thanks for your review!
I will let Clive know you were pleased with his service and thank you for your kind comments.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Excellent service through and through!
Excellent service through and through!
Within a matter of minutes of submitting my query, I received a call for a lovely gentle by the name of Clive Davies, who was incredibly helpful and instructive. He provided me with plenty of options so that we could make a clear and educated decision on our printer hire.
The service I received was nothing short of spectacular, we had our printer delivered, installed and set up within a week of my enquiry.
I would highly recommend both Clive and the company as a whole.
October 21, 2020
Unprompted review
Reply from Zerographic Systems
Hi James,
Many thanks for your review, It is great to see you had a great experience with Zerographic. I will pass your kind comments onto your Account Manager, Clive.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Lovely new copier installed without fuss!
Absolutely brilliant service from Zerographic - spot on with matching a copier to our requirements and installing it into our office without fuss, training us on the new features was simple and other printing queries resolved. Thank you !
October 14, 2020
Unprompted review
Reply from Zerographic Systems
Dear Sharon Elalaoui,
Many thanks for your review, It is great to see you had a great experience with Zerographic.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Clive was great to deal with
Clive was great to deal with, professional and polite, nothing to much trouble to deal with . thanks Clive
October 8, 2020
Unprompted review
Reply from Zerographic Systems
Dear Simon,
Many thanks for your review, It is great to see you had a great experience with your order. I have passed this review onto Clive who will be most pleased.
Thanks,
Rachel
PKWG.LTD
Clive was very profesional and dealt with my needs in a timely manner adapting the quote to my requirements. We will use again!
September 25, 2020
Unprompted review
Reply from Zerographic Systems
Dear Peng Ye Qian,
Many thanks for your review, It is great to see you had a great experience with your order and dealing with one of our South Account Managers Clive. I have passed this review onto Clive who will be most pleased.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Great service
Great service, very helpful field agent who went above and beyond to meet our deadlines. Thank you David Jackson!! We would use the service again and recommend highly!
September 18, 2020
Unprompted review
Reply from Zerographic Systems
Dear Lauren Watson,
Many thanks for your review, It is great to see you had a great experience with Zerographic and dealing with one of our North Account Managers, David. I have passed this review onto David who will be most pleased.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Fantastic service
We've experienced fantastic service from Zerographic, in particular our account manager Rob Lacey. From the moment we decided to work with them, the process has been quick and simple. If we've ever needed support, Rob has been on the end of the phone straight away and has gone above and beyond to help. Would highly recommend.
September 18, 2020
Unprompted review
Reply from Zerographic Systems
Dear Emily,
Many thanks for your review, It is great to see you received top service with one of our Print Specialists Rob. I have passed this review onto Rob, who will be most pleased.
If we can be of any further assistance with your business requirements, please do not hesitate to contact us.
Thanks,
Rachel
Absolutely brilliant
Absolutely brilliant, besides a few minor delays which can be expected due to the current COVID situation, service, communication and the machine are to drawer. I have no hesitation in recommending these guys. Thanks Clive Davies and Andrew Law for all your help.
September 18, 2020
Unprompted review
Reply from Zerographic Systems
Dear Dan,
Many thanks for your review.
It is great to see you had a great experience with Zerographic, both from an Account Management side and Technical side. I have passed this review onto both Clive and Andrew who will be very happy to see you have left them 5 stars.
We apologise for any delays, during COVID some deliveries and processes are taking slightly longer than usual but we should be back to our usual standards now and If we can be of any further assistance with your business requirements in the future, please do not hesitate to contact us.
Thanks,
Rachel
A pleasure to work with!
A pleasure to work with!
We were a Xerox Direct customer and never seemed to get the machines, support or service we required Zerographic made sure we had the right equipment in place and although the machines are maintained by Xerox direct if we have any issues they are always on hand to support in getting things sorted. They have showed us year on year savings without detriment to our markets and improved our quality and speed of output. Thanks, Zerographic for your excellent service and professionalism long may it continue.
September 15, 2020
Unprompted review
Reply from Zerographic Systems
Dear Matthew,
Many thanks for your 5 star review, it is greatly appreciated.
I am so happy to see you have had a great experience with Zerographic and long may we continue to support you and your business.
Thanks,
Rachel
Zerographic know what they are doing…
Zerographic know what they are doing and are really open and honest - great support from when I first spoke to them to shape the best solution for our company to the ongoing service. I would recommend them for printing and software.
September 15, 2020
Unprompted review
Reply from Zerographic Systems
Dear Duncan,
Many thanks for your review and kind words.
If we can be of any assistance, please do not hesitate to contact us.
Thanks,
Rachel
The service we received from Clive was amazing
The service we received from Clive Davies was amazing, any queries we had we emailed clive and received an email straight back even if it was late at night he would reply straight away. Amazing service when equipment was delivered. Defnitley recommend dealing with Clive he is by far the best if I could give more stars I would have.
September 13, 2020
Unprompted review
Reply from Zerographic Systems
Thank you for your kind words and 5 star review, I have passed your comments onto Clive.
Many Thanks,
Rachel
From the initial contact to the…
From the initial contact to the installation of the machine we have received very good service. It has confirmed to us we made the right decision in deciding to use Zerographic Systems for the supply of our copier.
August 26, 2020
Unprompted review
Reply from Zerographic Systems
Hi Colin,
Thank you for your review and kind words, we are very glad you have chosen Zerographic to supply your copier.
Thanks,
Rachel
Clive Davies
the service from start to finish was conducted in a very professional manner and the sales agent was very easy to speak to and answered all of our questions speedily and dealt with all queries efficiently.
August 20, 2020
Unprompted review
Reply from Zerographic Systems
Hi Ginny,
Thank you for your review and kind words, I will be sure to pass them onto Clive who will be pleased to see this. If there is anything further we are able to do for you and your requirements, please get in touch with Clive who is always available to assist.
Thanks,
Rachel
Super responsive Clive - a pleasure to deal with
Clive was super responsive, dealt swiftly and efficiently with our enquiry and made it his personal responsibility to see that we had the best deal and a printer delivered exactly when we needed it - and we needed it quickly. Highly recommended. The printer is everything we hoped for and more.
August 20, 2020
Unprompted review
Reply from Zerographic Systems
Hi Victoria,
I am pleased to read that Clive has been a pleasure for you to deal with, thank you for your review and kind words, I will be sure to pass them onto Clive who will be most pleased to see this.
Thanks,
Rachel
Clive was very profesional and dealt…
Clive was very profesional and dealt with my needs in a timely manner adapting the quote to my requirements. We will use again!
August 19, 2020
Unprompted review
Reply from Zerographic Systems
Hi Shane,
I am pleased to read that Clive has been a pleasure for you to deal with, thank you for your review and kind words, I will be sure to pass them onto Clive who will be most pleased to see this.
Thanks,
Rachel
Reliable and quick response…
Thank you Clive Davies for being so helpful, coming in at the time we had issue with the previous company.
5star customer service, very reliable, very quick in responding.
July 28, 2020
Unprompted review
Reply from Zerographic Systems
Hi Rehoboth,
I am pleased to read that Clive has been a pleasure for you to deal with, thank you for your review and kind words, I will be sure to pass them onto Clive who will be most pleased to see this.
Thanks,
Rachel
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