Awful company, have since heard what a bad reputation it has within the industry. They tie you into fake contracts and scare you into staying with them by charging fake fees. Amounting to 5K in... See more
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See what reviewers are saying
Our company have used these for many years and will continue to do so. Any problems, issues or questions regarding anything from billing queries to print issues they always deal with effectively a... See more
We've experienced fantastic service from Zerographic, in particular our account manager Rob Lacey. From the moment we decided to work with them, the process has been quick and simple. If we've ever ne... See more
Company replied
We have been working with Zerographic for over 6 years now. Recently I logged a fault with a troublesome printer. The fault was logged mid morning. After a few over the phone suggested fixes, an eng... See more
Company details
Information provided by various external sources
Zerographic delivers printer and copier solutions to business. Services and products are fuelled by Xerox tools to deliver the best business results.
Contact info
Dunston Hall , ST18 9AB, Dunston, United Kingdom
- 01785711800
- enquiries@zerographic.com
- www.zerographic.com
4.0
Great
131 reviews
Hasn’t replied to negative reviews
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awfall service
July 10, 2019
Unprompted review
Reply from Zerographic Systems
Hi Patrick,
I am sorry to see you are unhappy with the service provided from Zerographic. Can you please contact our head office on 01785 711 800 and request to speak with Rachel. We can look into your case for you. Unfortunately we are unable to see what order this relates to via your review only and we would like to be given the chance to rectify any complaint you may have.
Kind regards,
Rachel, Zerographic.
Be wary!
Be wary, Zerographic are not customer-focused and follow "sharp" business practices. Their service contract ties you in for 5 years whilst the lease contract Zerographic organise ensures you pay for the full cost of the equipment over 3 years. You are then left with a dilemma - do you carry on paying the lease cost for another 2 years on something you have already paid for or do you pay a settlement fee (in our case over £1,000) to release you from your service agreement?
We found the sales/account manager to be very aggressive. We found the credit control/legal department to be not only aggressive but inflexible and unwilling to discuss the situation. Further more, payments were taken from our bank account which were not authorised; after 2 months of trying to escalate our issue to senior account managers and even customer services (who although were very pleasant had no success in getting anyone in the organisation to communicate with us) we had no choice but to use the Direct Debit Indemnity Scheme to recover the funds taken without authorisation. Only after we sent a carefully worded letter explaining the reasons why we considered two separate charges amounting to £1,550 should not apply did we finally receive a response from the manager of the credit control/legal department agreeing to settle our account if we paid the settlement charge due.
If you do enter into an agreement with Zerographic I would advise you ensure you enter into contracts which, in terms of length of contract, are coterminous.
October 26, 2018
Unprompted review
Reply from Zerographic Systems
Hi,
Many Thanks for the review and we are sorry to see you are unhappy with Zerographic.
We have completed a full investigation into your concerns and account.
We can see you had a 3 year lease and 5 year service contract, this is not unusual with photocopier leases, it is clearly stated in the terms and conditions that in place was a 60 month contract. We raised a settlement to cover the remaining 2 years on your service contract as requested. Your account manager had attempted to contact to discuss your points raised and set a date for an account review at the time.
We do advise any customer who signs into a contractual agreement to check they are happy with all terms and conditions before signing, including that of terms of length of contract.
We are sorry to hear that you felt this way about your experience with us as every effort was made to resolve any issues that were outstanding. If you would like to contact us on 01785 711800 to discuss any further, we would like to be able to assist.
Kind Regards,
Zerographic
Zero communication
Zero communication, lack of effort and customer service.
We constantly get fobbed off to Xerox to help with any machine or set up issues.
We were supposed to have a copier with all the bells and whistles but it is constantly breaking, engineers don't want to come out and when they do they sometimes don't even fix the problem, the machine wasn't set up correctly because it's supposed to notify Xerox of when the toner is low and automatically prompt toner to go out but it doesn't, even when we have reminded them that it doesn't.
The machines sold aren't great compared to our old Kyocera ones and this company just seems like a bunch of sales people trying to make targets and then disappearing off the face of the planet.
There were a lot of things we were told we could do and then they weren't set up for us, we weren't told how to set them up ourselves and they took the manual away with them with the copiers were delivered :s
I absolutely can't wait to get out of this contract, get those Xerox machines out of our offices and go back to our old suppliers with whom we had no issues at all.
October 23, 2018
Unprompted review
Reply from Zerographic Systems
Hi J S,
Many Thanks for the review and we are sorry to see you are unhappy with Zerographic.
We have completed a full investigation into your concerns.
The main issue mentioned is with regards to the manufacturer and not Zerographic directly, any engineering or machine issues need to be raised with the manufacturer, however you can also contact your account manager directly who will explain the process in full. Your account manager can assist and oversee the whole process, speaking directly with yourselves and the manufacturer.
We have thoroughly looked into all the calls logged with the manufacturer and in all cases can confirm we have followed procedures.
We noticed your point with regards to automatic toner ordering and can confirm we have sent the correct information required to finalise your end. However the input from your side in order to set this up has not been actioned.
Your account manager has also attempted contact to discuss your points raised and set a date for an account review but is yet to receive a response. If you could please contact us on 01785 711800 to discuss the matter further, we would like to be able to assist and resolve the points raised.
Kind Regards,
Zerographic
Good
I found Zerographic to be a good, honest local company who moved us forward from a previously shambolic contract. Having read some of the other reviews on here, I would strongly disagree with what some of them say. Anyone who fails to read their small print in their own contract only has themselves to blame when they are unhappy. Zerographic are definitely worth a shout if you are looking for a new supplier.
October 22, 2018
Unprompted review
Reply from Zerographic Systems
Hi St Aidans CE Academy!
Many Thanks for your review.
We are glad to see you are happy with the service provided from Zerographic.
Kind regards,
Zerographic
Make sure you get the full facts from…
Make sure you get the full facts from them before signing a contract I changed our xerox photocopier which was supposed to give me a better deal but after signing and delivery other charges came into play read the small print first I didn’t because I was too busy
October 19, 2018
Unprompted review
Reply from Zerographic Systems
Hi Robert,
Many Thanks for your review.
We hope that you are happy with the service provided and your product purchased from Zerographic. We always advise to check that you are happy with the contracts before signing for them and I hope your Account Manager took you through any relevant charges such as delivery costs.
If you wish to discuss further, please contact us on 01785 711 800.
Kind regards,
Zerographic
Excellent / Cost Effective Print Device Supplier
Prompt delivery, knowledgeable installer, setup and working with ID Badge release before midday after arrival at 9am!
Highly recommended.
October 18, 2018
Unprompted review
Reply from Zerographic Systems
Hi Intelligent Energy Ltd!
Many Thanks for your review.
We are glad to see you are happy with the service provided from Zerographic and we have your passed your kind comments onto the Account Manager and Installer.
Kind regards,
Zerographic
The printers do not order they're own…
The printers do not order they're own toner. This makes it difficult for our staff to reorder as they are challenged when they do so as to why they ordering more. Two different people have said they will look in to this but it has never happened.
Disappointing
October 18, 2018
Unprompted review
Reply from Zerographic Systems
Hi Meadow View Primary School,
Many thanks for your review.
We have checked your account and devices, currently you do not have this add on option on your account but we can always add this on for you so that the toners can be ordered automatically. Please contact your account manager directly, or call us on 01785 711800.
Kind regards,
Zerographic
Spam
Didn't want to receive a review email - not even a recent customer.
October 18, 2018
Unprompted review
Reply from Zerographic Systems
Hi,
As part of our ongoing customer focused strategy, Zerographic invited a random collection of our customers from over the years to provide feedback with any interactions or product orders.
Please contact us on 01785 711 800 if you would like to discuss.
Kind regards,
Zerographic
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