Zg Toys Reviews 

118
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ordered Amazing Spiderman 60th Anniversary, after been out of stock for 18 months, ZG obtained stock, very happy customer here after seeing crazy prices on eBay and Amazon, Very good price by ZG toys... See more

Rated 5 out of 5 stars

I am a whiney, irritable man, and I cannot find fault with ZGT. Swift to reply, perfect packaging (even if you insist you're opening the products & they don't need to!), & always incredibly fast to sh... See more

Rated 5 out of 5 stars

I'm not normally one for reviews, but was impressed enough to do so. Purchased a batch of several "non mint" figures and was very impressed. The attention to packing quality was far better than some f... See more

Rated 5 out of 5 stars

One of the few places that has never let me down. Absolutely amazing packaging! They ensure that every single figure card back is individually wrapped and then on top of that they add even more protec... See more

Company details

  1. Toy Store

Written by the company

We are a online retail store selling collectibles from Star Wars & Marvel. Black Series, Vintage Collection & Marvel Legends and many more. We provide the highest standard of packaging and understand collectors needs offering Mint to non mint in our listings. Email sales@zg-toys.co.uk for general enquiries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

118 reviews

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4.8

All reviews

(118)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dependable and collector-friendly

Package arrived in good time and packing was of a high standard..a transaction without any issues and I know I can rely on the same high standard the next time..its that trust that keeps a collector returning.

June 24, 2024
Rated 5 out of 5 stars

1st Class Service

Ordered Amazing Spiderman 60th Anniversary, after been out of stock for 18 months, ZG obtained stock, very happy customer here after seeing crazy prices on eBay and Amazon, Very good price by ZG toys and brilliant packaging and quick postage. Thank you very much.

June 10, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order if you’re actually going…

Do not order if you’re actually going to take it out of the box. Ordered a faulty figure ( the head was meant to come off and be replaceable) snapped with ease first try. What was sent back, forward a few months ordered something again for it to be rejected. In his words as he was unable to fix the faulty figure I sent back.
1* star for the fast delivery I paid for.

I do not agree with the reply below, the figure was faulty. And was in no means hacked away!
So basically if you send something back that is faulty and should be dealt with from insurance. You can’t order agin.
I am glad you found time to reply on here but not to the email I sent you.

Many thanks Holly

June 7, 2024
Unprompted review
Zg Toys logo

Reply from Zg Toys

Hi Holly,

Thanks for the review, Yes on the 1st order, was a factory error on the figure from the manufacturer. This will happen when a product is produced in the thousands. A full refund was given and we provided return postage at no extra cost to yourself, after the customer explaining how important the figure was for her son, we offered to fix and install a new custom neck joint and send back at no extra charge. Figure that was returned was used and the neck was hacked away and a glue substance you had used on the figure was visible and the figure in general even with the fault was poor condition and unrepairable . The 1* review is because we cancelled a second order made in another name using the same address for a high in demand figure. To avoid any issues, we canceled and refunded Holly which she was using another name and same address as before (knowing future orders with us won't be fulfilled) and we sent an email explaining why and here we are with the bitter 1* review.

Wish you good fortune going forward.

Best regards

Jonathan

Rated 5 out of 5 stars

Worth a look.

Never ordered from these guys before but would definitely use again. Postage was super quick as well. Came well packaged and pricing was competitive.

May 15, 2024
Rated 5 out of 5 stars

Customer Satisfaction

Very quick delivery of Star Wars Black Series figures, R2 D2 and Darth Maul.
Very well packed and in great condition and had refund of postage. Very happy 😁!

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Ordered from ZG Toys multiple times now, and their figures always come, super fast, and in bomb proof packaging. What more could you ask for?

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service 👍🏼

Have ordered from ZG Toys numerous times and have always found the service to be excellent. They’ve also been proactive in alerting me when harder to find stock has come in.

February 5, 2024
Rated 5 out of 5 stars

Definately shop here again

I'm not normally one for reviews, but was impressed enough to do so. Purchased a batch of several "non mint" figures and was very impressed. The attention to packing quality was far better than some figures I've bought elsewhere that were considered mint. Will definately be shopping here more often in the future

January 5, 2024

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