Zizzi Ristorante Reviews 

We came to zizzis in lakeside for our anniversary celebration. It was decorated very nicely and had a good atmosphere. A few issues we encountered were as follows: ordered a bottle of wine, didn't see this until after our starters were served. Overall we found the service a little slow and we weren't in any particular rush. Enjoyed the starters. Main was good although there was a fry left in my husband's pasta which was a little disappointing. Dessert was okay, I ordered the tiramisu and the whole top part was completely frozen. I just scraped this off and ate the rest but was not too pleased with this. Overall it was an enjoyable dinner with a few minor issues.

went today with my wife to eat pizza and drink wine on lakeside there were free a few free tables. the administrator came up and said there are only two of you, we are not serving you because we are waiting, maybe a bigger company will come. it was not very pleasant for us! We will not come there again and do not recommend it to anyone!

I was going there at Hornchurch branch after a while, and noticed on the entrance door the poster "we are cashless" so I just didn't go. Cash is king and we need to have a choice. So no Zizzi anymore for me.

Went to Cambridge Regent Street a couple of years ago, it wasn't good.
Decided to give it another try this evening during the Xmas break.
Server asked what drinks we'd like, 2 cappuccinos we said, but no hot drinks were available, even though they were on the drinks menu, same with still lemonade, annoying.
Starters took 40 minutes to arrive, we were given the wrong mains, but this was quickly rectified.
Tried multiple times to get attention as we wanted to pay and leave, as we'd been there 1 hour and 45 minutes.
Then the server said our gift card wouldn't scan, so we had to pay in full with a credit card.
Definitely won't ever go back.
Cannot recommend.

On 28/12/2023 my wife and I, went to Zizzi in Greenwich. We were served by two different waiter. The first one wanted to take the all order, and was not happy, when we said, sorry but we would like first the starter, then we will order the main course. The starter was calamari, and it was O.K, then my wife was satisfied with it's Roasted Mushroom Risotto, but I received a dried Truffle & Pancetta Carbonara with no sauce. I told them the truth about my experience, which if you want to have proper Italian food, it is better to go to an Italian family restaurant like Lorenzo in Crystal Palace, Pinocchio in Brighton etc.... but group like Zizzi don't spend time to train employees properly.

Leicester Highcross restaurant
Have visited many times and never had such poor service as we did today. They sat us right next to the kitchen, the lady that seated us told me due to my allergy of mushrooms I should order a pizza instead of pasta as they can ensure no mushrooms would touch my pizza, and couldn’t guarantee that with a pasta dish, well that irritated me because all the ingredients were in the same area of the kitchen we could see this because we were sat on top of the kitchen essentially, but also I’d told her I’ll just choose something with no mushrooms in it, and having looked at the pizzas there were roughly 15 flavours, and only 2 of them didn’t have mushrooms which was laughable. My husband ordered a mocktail due to driving, tasted like Alka Seltzer, I ordered the pineapple spritz, and received half a glass of nothing that resembled pineapples, not even sure it had spiced rum in it and to be honest I could have ordered a soda water which would have tasted the same but cheaper.
The meal came, half the portion I have received previously, the chicken was tough therefore was left. My husbands meal he could have picked up from Marks and Spencer’s and it would have been nicer. The waiter said do you want some Parmesan this is where I expected the cheese block to be grated on our meals, no we got some shop bought pre grated rubbish in a little cup, also we had ordered two pasta dishes so two cups would have been preferable but we received one between us both. No one came to check on us, to say how is your meal, or do you want more drinks, we decided at this point it wasn’t even worth complaining because it was hard enough getting a bill, and we’d have been sat there even longer if we hadn’t noticed you could pay online via the bill, because getting a member of staff to come to you with a card machine was out of the question. Put it this way we will not be going back. It’s a shame it’s gone down hill.

We ordered over £85-00 worth of food to be delivered on the 26-12-23 it arrived bland and stone cold absolutely disgusting

Just had a pre theatre meal at Nottingham. When I saw how busy it was especially with the Christmas Market being on I was a bit apprehensive. I needn't have been, the staff were so organised and efficient and all with smiles.
Great service and lovely food.
Special thanks to the lovely waitress with the long, dark,curly hair, sorry we didn't get your name. Well done all at such a busy time. 😊

In London yesterday with family, we usually go to Bella Italia which we enjoy. However it was very booked so we ended up at Zizzi in the Strand. The food we ordered was extremely overpriced for what it was, and it wasn’t even that great very bland no offer of Parmesan no offer of sauce nothing. The staff were not attentive at all to the point where you have to order anything else you want or need from a QR code. The cheek here is they add 10% service charge, really? Don’t bother with the coolers I had a raspberry and mint soda at the cost of nearly £6. It was tiny and tasted like raspberry squash. Bottom line £80 for three peoples food, tasted like rubbish with no service at all. Never going back.

I love the food you are a really good restaurant I would really recommend you to people that want to try something different

Attended the Gloucester restaurant at 430pm to be told that they had run out of pizza dough! Really?
Ordered some fresh pasta and my wife saw them warm it in a microwave!
Last time I will be going there. Their standards have fallen so far. One of the waiters was wearing a hoody with the hood pulled over his head, I didn’t know whether he was going to serve or mug someone. Not good.

Ordered a mushroom risotto for delivery. For the price, it was ridiculously small. Will not be ordering from Zizzi again as such poor value for money.

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I was at Bracknell Zizzi last week. I asked to have a little biscuit next to my coffee which I always have at Camberly Zizzi and love the great almond flavor in the biscuit as it goes so well with my coffee. The waitress said they didn’t serve the coffees with Biscuits at Zizzis. I argued my point by showing the photo of a coffee in their menu with a biscuit. She then argued back saying it was not written in their menu that coffee came with a biscuit. I tried to explain that a little biscuit is like serving the coffee with sugar next to it and it’s not a big deal and doesn’t supposed to go on the menu and I always have my coffee with a biscuit in Zizies. This waitress was constantly arguing with me saying she worked at Zizies for so long and never seen a coffee served with a biscuit. I couldn’t believe that I was arguing with a waitress over a biscuit and I wonder what planet this waitress was from! Thanks to another member of the staff (I believe he was the manager) the conversation was calmed down. This person should definitely be educated about the possible ways of serving a coffee in restaurants!

Their non gluten menu looks fantastic. Unfortunately, half the items aren’t available for delivery. Sad.

visited Zizi Guilford as a pre-booked party of 12. we allowed 90mins to have our meal before going to a live show at the theatre opposite.the restaurant was not busy when we arrived with only 1 other table occupied.We were asked to use the app to place our orders and that's what caused the problem and spoilt our experience.the qr codes on the table were scanning as invalid so we were given 1 to use for the whole group.12 people trying to order made the app crash.we asked repeatedly if we could place our order with a waiter.no!we then tried with less people ordering but then orders that weren't received originally suddenly pinged through meaning we had multiples.eg: 1 cocktail ordered but 4 arrived, main dishes not arriving arriving etc.it was a shambles.the waiter did his best to sort things out but we were made to feel it was our fault. we had planned to have a 3course meal but instead had to opt to just have mains as we were on a time limit.when it came to the bill we had to persuade them what we had ordered and rather than apologise again we were made to feel we were purposely trying to get out of paying for food we hadnt had. they tried to say we were under paying when in fact we had made a decision that we were not going to pay the service charge automatically added on per person nor were we going to pay the additional charge for using the app.they weren't happy with this at all and still made no apology for keeping us waiting for our food because of the order mess up.what food we did have we had to rush to eat but was nice and hot.
to top of the evening the toilets had NO WATER - a major H&S issue for which they could be closed down.when this was reported again no apology it was brushed off as 'not a problem, we know'.as i said to the staff it is a problem if i cant wash my hands are your staff washing their hands? i will be contacting Zizi customer services and wont be returning.

Me and my elder parents came into Zizi we waited politely too be seated and we questioned when she would get us seated as we waited for at least 5 minutes with no Queue when she was cleaning table after table. She then shouted at us “wait now you’ve only waited 5minutes, I’ll come over in a second” I was incredibly shocked at her tone and the fact she had cleaned at least 5 tables whilst we were waiting, she then continued too clean another table after saying that she would come over, then told me there wasn't at-least 15 items as the fryer was off, we were then waiting too decide if we wanted too say and she snapped “are you coming or going” then sighed and dumped us at a random seat that was seated for 2 (but there was 3 of us), the food was cold and expensive with a long wait time. Honestly I was in shock I have anxiety and this heightened it massively then I was very anxious the whole day the reason I don’t leave the house is because of people like this.

Zizzi have obviously taken the decision to increase their prices and reduce their quality in return. Tonight we had Chicken milanaese which has changed to cheaper processed chicken, smaller cheaper fried potatoes and they have decided to take all sauce away so very dry. The Salmon risotto was an extremely small portion that should not be allowed to be called Salmon. If the was 0.1% Salmon in this under cooked, pre packaged dish I would be very surprised. The vegetable lasagne was the worst of them all. Once again very small portions that is they are selling as 6 layer vegetable lasagne with a list of delicious vegetables. In reality there are 6 layers of pasta with a tomato sauce with potentially some vegetable mixed in with blender. A 1 course meal with a tip for 4 of us with water was £80 for absolute trash processed, pre bagged food. First thing we did when we got home was to make some more food as still hungry, and we are not big eaters Would have been much nicer and much much cheaper and fulfilling to pop into supermarket and get some ready made meals. Did visit about once per month but will not be visiting again.

ɪ ʜᴀᴠᴇ ᴀ ʙᴀᴅ ᴇxᴘᴇʀɪᴇɴᴄᴇ, ᴛʜᴇ ᴍᴀɴᴀɢᴇʀ ᴡʜᴏ ɢᴏᴇs ʙʏ ᴛʜᴇ ɴᴀᴍᴇ ᴇʀɪᴄ, ᴡᴀs ᴇxᴛʀᴇᴍᴇʟʏ ʀᴜᴅᴇ ᴀɴᴅ ᴀʀʀᴏɢᴀɴᴛ. ɪ ᴛᴏʟᴅ ʜɪᴍ ᴛʜᴀᴛ ᴛʜᴇ ᴡᴀɪᴛʀᴇss ᴛᴏᴏᴋ ᴍʏ ғᴏᴏᴅ ʙᴇғᴏʀᴇ ɪ ғɪɴɪsʜᴇᴅ ɪᴛ. ʜᴇ ʀᴇᴀᴄᴛᴇᴅ ᴠᴇʀʏ ʙᴀᴅʟʏ ᴀɴᴅ sᴀɪᴅ ʜᴇ ᴡᴏᴜʟᴅ ᴘʀᴏᴛᴇᴄᴛ ʜɪs ᴄᴏʟʟᴇᴀɢᴜᴇ, ʜᴇ ᴏɴʟʏ ᴄᴀʟᴍᴇᴅ ᴅᴏᴡɴ ᴀ ʟɪᴛᴛʟᴇ ᴡʜᴇɴ ᴍʏ ᴘᴀʀᴛɴᴇʀ ᴊᴏɪɴᴇᴅ ᴛʜᴇ ᴄᴏɴᴠᴇʀsᴀᴛɪᴏɴ. ɪᴛ's ᴀ sʜᴀᴍᴇ ʙᴇᴄᴀᴜsᴇ ɪ ʜᴀᴅ ᴊᴜsᴛ ᴘʀᴀɪsᴇᴅ ᴛʜᴇ ᴍᴀɴᴀɢᴇʀ ʙᴇғᴏʀᴇ ʜɪᴍ, ɪ ᴀʟsᴏ ᴘʀᴀɪsᴇᴅ ᴛʜᴇ sᴇᴀsᴏɴɪɴɢ ᴀɴᴅ ᴀᴛᴍᴏsᴘʜᴇʀᴇ. ʙᴜᴛ ᴀs sᴏᴏɴ ᴀs ʜᴇ ᴄʜᴀɴɢᴇᴅ sʜɪғᴛs ᴀɴᴅ ᴛʜᴇ ᴏᴛʜᴇʀ ᴍᴀɴᴀɢᴇʀ ᴄᴀᴍᴇ ɪɴ (ᴇʀɪᴄ) ᴛʜᴇ ɴɪɢʜᴛ ᴡᴀs ᴏᴠᴇʀ. ɪᴛ's sᴀᴅ ᴛᴏ ᴇɴᴛᴇʀ ᴀ ᴘʟᴀᴄᴇ ᴡʜᴇʀᴇ ᴡᴇ ɢᴏ ᴛᴏ ʀᴇʟᴀx ᴀ ʟɪᴛᴛʟᴇ ᴀɴᴅ ᴇɴᴅ ᴜᴘ ʜᴀᴠɪɴɢ sᴜᴄʜ ᴀɴ ᴇxᴘᴇʀɪᴇɴᴄᴇ. ʙᴜᴛ sᴛɪʟʟ, ᴛʜᴀɴᴋ ʏᴏᴜ ᴛᴏ ᴛʜᴇ ғɪʀsᴛ ᴍᴀɴᴀɢᴇʀ ᴡʜᴏ ʜᴇʟᴘᴇᴅ ᴜs ᴇᴀʀʟɪᴇʀ.

Trafford Centre Manchester
Avoid this restaurant at all cost, so today 20TH OCT 23 went to the Trafford Centre, we wanted Italian food for a change so got in the queue at 3pm at Zizi, there was 4 young girls in front then My wife and I plus a couple behind waiting in the queue, so we waited and waited, I could see some of the customers looking for service, looking for a member of staff, but to no avail, we are still waiting, still waiting, at this point the couple behind us at the same time decided this is not for us, we went to EST, 30 seconds away, we were greeted sat down and within 4 miniuts orderd our drinks (perfect), so after about 6-7 miniuts the 4 girls in front of us turn up sat down and within a few mins ordered drinks, what a shambles Zizi lost 8 customers in 5 minutes what a MESS how you are in business I will never know, so when we arrived home ( IT GETS EVEN WORSE ) we advised our 21 year old son what happened today, we described what happened, before we said what restaurant we ate at he said was it Zizi where we had the bad meal at Meadow Hall, YES IT WAS APPALING, I suggest you either CLOSE DOWN or bring in the Ex Bella Italia CEO.................GOOD LUCK....