Zog Energy Reviews 

I emailed about two issues, credit build up and having an online account. Tom replied very promptly and was very helpful, polite and professional. Both dealt with quickly and efficiently, so very successful outcome. Thank you.

I've been a Zog customer for many years without having any issues. Recently they unexpectedly raised my direct debit amount despite my account being in significant credit. The issue was immediately resolved by one e-mail.
Having experienced terrible customer service at some of the big energy companies this was a very pleasant surprise.
Many thanks to Emily @Zog
Highly Recommended!!

Been with zog for nearly a decade. They are not found on price comparison sites. They are always cheaper than comparison site quotes.

Excellent customer service.
Easy to supply meter readings.
Emails always responded to within 24 hours.
I recently requested an account review as I was in credit by quite a bit. They switched me to their cheapest tariff and reduced my direct debit.

Can't recommend them enough. I'll never use any other company for my gas supplier.

We have been customers for several years and find Zog customer services second to none. A very recent query on my direct debit was answered extremely quickly by email and resolved to my complete satisfaction. Their gas prices are also very fair. Great company name too!

I have just renewed for a 2 year fixed.
At the start it was just the price that attracted me, I had a couple of issues understanding things and getting the move done but the Customer Services were great.
Why do I like them so much, well everything is just so CLEAR! Its so easy to log in, you don't get lots of rubbish on things, its super easy to understand and when I did need help at the start it was super prompt. I used to deal with power companies when I worked at an Estate Agent and had hours on the phone getting issues resolved for landlords and tenants, horrible paper billing that was confusing (often wrong!) and some companies you just wanted to scream NOOOO not them again!
Zog have been a dream to deal with, its a bit like my bank who I have been with for years and wild horses or incentives aren't going to get me to change! Simply the BEST

I've just renewed my fixed contract with Zog, couldn't be easier! After a great rate for the last 24 months I'm now looking forward to a stress free next 2 years. I've not had to use the customer services yet as its always been very easy to provide readings and get accurate billing. Thanks Zog and keep up the good work!!

Great tariffs, the prices are competitive and good value. They were prompt when I emailed them and always refunded money within good reason.

just signed up with them cause they were cheap....am i going to regret it. i fully expect this to be a "cowboy" business. they cant even get there application form straight it seems ...or a phone number for C/S

-they have no phone number, but they make all sorts of claims about being genuine/certified etc

-u cant complete form unless u have a land line and mobile, i made up a mobile number so i acct will probable be cancelled. and anyway why should i have to buy a phone and/or a land line to open an acct

-after they suggest a tariff there's no obvious way to buy it. oh silly me, its on another page [with no link]

-no explanation of what to do about the gap between end date with my current supplier and zogs start date, will i have gas for that time or not, they don't have a ****ing contact number so u cant ask them

-and they also sent an email saying if i received an incorrect PKL [or some odd letter combo] my acct would be cancelled. not a clue about that

am expecting big problems with them. but was not my decision to sign up. wouldn't surprise me if they sell phones too seeing as they force u to get one

Have been with Zog Energy for a few year's now never had any issue's, this past week there was an error with a meter reading it was resolved within day's via personal emails (nothing auto generated) absolutely can't fault their customer service and I'm getting a refund! Even more impressed.
If only other companies could learn lessons. Well done and thanks

I contacted Zog regarding a review of my account. I have been a customer with Zog since they started. They respond quickly and give excellent customer service. I can't recommend them highly enough. I wish that they would provide Electricity too!

We have just switched to Zog Energy from AVRO. In stark contrast to AVRO (who never answers any emails and proves impossible to get through to by phone) ZOG Energy answers emails the same day, and picks up the phone quicker than any energy company that I have dealt with previously. They deal with any issues promptly and are most helpful with advice and support. Irrespective of the massive hike in energy prices by all the supply companies this year, Zog Energy's rates for the 2 year contract we have signed up to are very reasonable & competitive. I can't report on their long-term customer service, but so far I can give them a very positive thumbs up. Most energy companies have poor customer service. It's a relief to find at least one company that doesn't deal with its customers as just a commodity. If you are thinking of moving Gas supplies, I can definitely recommend ZOG...

The Zog team is very flexible and very understanding. They are there to help you and not trouble you. Alex was amazing. Alex deserves the best customer service of the year.

I recently moved from another energy company who could not be bothered to answer the phone or reply promptly to my emails. Zog have been very professional and have handled my transfer exceptionally well. Throughly recommend Zog.

Great company, easy to deal with, low tarrif, I like to submit month reading through their link so I'm aware how much gas were using. Very happy customer.

I can happily recommend Zog Energy. They offer very competitive tariffs - sure, the price we pay has gone up this year, but is still very competitive and one of the cheapest options available. I provide regular meter readings via the form on the their website and receive an easy to read monthly statement in PDF format by email. Some of the reviews here say it is not possible to directly speak to the customer service team, but that's not the case.... there is a contact number on every statement. Anyway, I have found the customer service is excellent when contacting the team by email. I recently needed our Direct Debit adjusted, sent an email, and received a polite and prompt reply from Alex, followed shortly after by a revised Direct Debit mandate. Quick, efficient and helpful. Yes they may be a "no frills" provider, but if you simply want to pay a low price and receive good customer service then please give Zog a go.

My gas has just been renewed with zog at a very good price that was more expensive than last year but still way way cheaper than rival gas firms.
It’s not cheaper now to have dual fuel, it’s not In our case anyway and hasn’t been for years.
My elec is with symbio who are very cheap and gas with zog.
Admittedly I haven’t heard of either of them but who cares, send readings when u are meant to and keep an eye on the unit rate and you won’t go wrong.
Not really had to speak very much at all to them but I did email and got a very quick reply.
Would happily recommend to supply your gas

Chris

Excellent company to deal with. Smooth changeover and easy to submit readings.
Would definitely recommend.

All my interactions have run smoothly and the prices are competitive - I'm happy!

The customer service is outstanding. Really attentive, caring, and human. Only Good Energy is anywhere near as good, easily the best Customer service in the UK today.