Zog Energy Reviews 

I’ve been with Zog from their very early days and have been consistently pleased. Well done Zog. You deserve all your good reviews.

Found my account credit very high so email ZOG last night to inform them ... reply, from Emily the very next day and my direct debit adjusted. AND cost of gas and service the best I have every known. Trustpilot is about 'trust' and ZOG does exactly that. HOW did I not find this company before. I will be telling all my friends of my delight with the company.

Excellent Customer Service.

We changed to majority air source heating so our gas consumption significantly reduced. The email customer service team is brilliant.Very efficient, answer in timely manner and get things done. Its wonderful to be able to communicate with a human who can make decisions and think pragmatically. Very pleased with the service. Also cheaper then competitors. Easy to submit readings. Well done Zog energy. I hated communicating with my previous supplier.

I’ve had no problems with the company whatsoever, they’ve been great. All the meter readings are submitted by email and it is pretty easy to set up. Statements have been notified as soon as I have submitted meter readings and it has been a hassle free experience. They are cheaper than other providers and I will continue using them.

I found Zog Energy to be excellent especially Tom who dealt with my query very quickly and effectively, thanks Tom. Would highly recommend Zog.

The tariffs attract you and the service is a huge bonus. I emailed an enquiry which was acknowleged within seconds followed within the hour by full reply from very pleasant lady. With Zog, you are not an account number but a friend.,

I called Zog Energy today. There was no automated messaging, no machine voice inviting me to select one of 5 options etc.

How refreshing! A man called Tom answered and dealt with my enquiry with minimum fuss.

A company that doesn't use automated messaging and just answers the phone when I ring them has got my custom for life.

It's unique and so simple. Thank you so much.

Very good customer service.
Phoned for a refund on overpaid account and it was handled like I wish all companies did. Phone answered immediately, with no confusing numbers to access a department. The person answering the phone spoke clearly, very easy to hear for an older customer with hearing problems and my query was fully sorted out to my satisfaction.
Such a pleasure to speak to someone so pleasant easily, I so wish other companies were as good.

I like everything about this company. I like the reasonable prices, the service, the easy to use website, the exellent customer communication and the complete lack of stress having Zog in my life provides. Other utility companies make me mad. Not this one. Recommended to all.

I had a fairly large credit built up on my account. I requested a refund and had an email response within an hour. Refund agreed and direct debit reduced as well. Excellent customer service.

So I have been with ZOG for 5 or 6 years I think and always paid on time always been in credit with them.
This year I got a better offer so I have changed, but always had been happy with ZOG.
HOWEVER when I requested my money back they are now saying this takes up to 6 weeks to refund after the switch date - WHY?
It's my money and I have submitted the readings and I am in credit - I am nearly £80 in credit and you have had the confirmation of the last meter readings from me and my new company - it should not take this long to refund my credit. It's 2020! I think it's unacceptable especially in times when people are struggling and being made redundant
I have emailed but just received quite frankly patronising responses from Alex, as in "as per my previous emails" - yes I understand what you are saying Alex I just think it is unfair to keep my money 6 weeks after the switch and there is no need for this in this day and age!
A disappointing end to my contract - proabably won't come back next year now.

I can't recommend Zog Energy highly enough and their customer service is exceptionally good! They've been excellent helping me during lockdown- one of the few companies who I've been able to speak to during these difficult times. If you're looking to change suppliers I would highly recommend them as they're definitely a 5 star company.

i believe when customer service excels, the world should know, I've only been with this company for just under a year, but for over 40 years CS is not high on many energy companies priorities that i have been involved with, BUT, that has all changed, zog energy should be proud of their CS and care team, they can not be faulted on any aspect of the operation. Keep up the good work thank you Michael

Most competitive tariff for a low user (Gas supply only). Easy to renew following expiry of contract and a refreshing change to have someone like Jade pick up the phone straight away and be so helpful, without first having to listen to numerous automated options as with most other suppliers.

It really turned out to be winner but still always more improvement

I've been with them for years. They consistently offer the cheapest tariffs and the few times I have needed to contact them, they have been excellent. What more could you ask for?

Excellent customer care; friendly, respond in a timely manner; always provide monthly statements; staff are polite. Recommended 101% Sam -London

Very quick to reply and to correct my meter reading. Great customer service from Tom

Now on my 3rd year with zog energy and can honestly say I have had no issues at all. You do not game a online account but do not let that be a issue. You send a email and they reply within the hour. You send them a read a week later you get emailed a full breakdown.
This has been a brilliant company up to now. Really please.
Staff member tom always replies and a pleasure to the company.

Very efficient, quick replies. Recommend.