Zog Energy Reviews 

Written 3 letters and they know clearly why I am unhappy regards automatically raising my bills higher with an automatic process aimed at generating more cash for them from repeat customer by putting their tariff up.. Will not address my compliant . £30 they clearly want for me to leave with this policy. This company do not review. They are stealthily exploiting repeat business customers by putting their tarrifs up. The government requires energy companies to show cheaper tariffs at any charge point. The government enforces this because of the pricing policy this company has in place.If you detect as I did that they are exploiting you on the automatic charge increase then when I confronted them with dissatisfaction they threaten me to charging me either £30 to leave or £30 for them to give me a cheaper tariff within their company. This behaviour just leads reliable paying customers away from them. For £30 and the fact that they are charging me well over a £100 more than if I was a new customer. They did not understand why I was unhappy with my complaint. TI therefore warn you, DO NOT TRUST THIS COMPANY TO RESPECT YOUR LOYALTY THEY WILL EXPLOIT YOUR TRUST FOR STAYING WITH THEM AT FIRST RENEWAL LEAVE THEM AS I AN DOING. the policy they have is unjust and exploitative. Check your bill every month

I switched to Zog because they had the best priced energy deal for me. However, I have been blown away by their customer service. They have been honest in reducing my DD so that it more accurately reflects my usage and have been quick to respond and highly professional. For someone who does not write reviews often, I would highly recommend them as a service, business and group of individuals.

Would recommend this company. We have found them to be very easy to deal with. They respond to queries quickly and efficiently.

Contacted zog today to request a refund as I have been in credit for a while now. My request was dealt with promptly by Tom who asked for me to send a
photo of my meter reading. I did so and received confirmation that I will be receiving the said refund. Excellent service!

Should you ever need them the customer service staff are top notch. Been with them just under 2 years and I've never had such a smooth and uncomplicated experience. Can't imagine ever changing to be honest, they're just so simple to use, good value and transparent. Love them :-) Why can't all energy providers be like this?!

Zog is so cool! It not only delivers great value tariffs for gas in West Yorkshire, but also has a very clear and easy to use online billing system. I tell everyone about Zog, as for me it is the very best!

My wife and I have been with Zog Energy since the beginning of 2019 and have always found them to be efficient in what they do. Their statements offer their cheapest tariff and I decided to switch despite the exit fee being levied. The change was handled by Tom and his handling of the matter was excellent so the rating for this review is down to him.

Great company to deal with and great gas tariff. Would recommend.

Zog energy is a flawless gas supplier.

Every single energy company I have been with I've had to raise complaints for something or another. Except zog energy.

Zog energy staff don't speak to you like a robot or with jargon and always with a friendly helping tone.

Although I'm not currently a customer anymore I have nothing but good things to say about them and will return if they work out the cheapest for me again in the future.

They are a really efficient Company. The staff I have dealt with over the past 6 years are amazing nothing is too much trouble for them. Problems sorted (when needed) quickly and efficiently and when talking to them they are very friendly.

This company is a joke due to being laid off from work due to covid 19 I stopped my dd and because of this they estimated my bill to £40 and sent it to a depot collection agency only to find when they had an up to date meter reading they owned me money talk about jumping the gun zog BYE BYE (DO NOT USE) DO NOT RECOMMEND

I have been with this energy supplier since March 2019, since then I have changed our energy tariff about twice, most of the time their staff is so proactive and focus towards giving the best advice about available of the cheaper tariff, in our case I have been dealing with Tom in customer services, he has been really excellent throughout the process.

When I realised we built up over £400 in credit on our gas account I emailed for advice on how we might get a refund and a reduction in our monthly payments. Within 24 hours we received an email from Emily clearly telling us that both requests had been sorted out for us. Very impressed and grateful.

Great company and very helpful. Their online systems are easy to navigate and the customer service is excellent. I would recommend for your utilities.

Been with this company almost 3 years and I have never had any problems with their billing or tariffs.
If every utility supplier ran their systems as smoothly as Zog there would be a lot of satisfied contented customers.
Zog are exceptional...smooth operation...simple straightforward and honest.....no sneaky practices
would recommend.....will no doubt sign up for a new contract when this one expires

Fast, efficient, honest and very easy to use.What not to like!

I find Zog's operation rather odd, since unlike other utility companies, there does not seem to be any method of logging into your personal account to view your details or find documentation. Having said that, I have never experienced any difficulty in entering meter readings or receiving monthly bills by e-mail.

In addition to being a satisfied Zog customer for three years, I also run an account for a relative, who through changed personal circumstances, ran up a lot of credit on their account. On contacting Zog about this, the excess credit was refunded very quickly (but unfortunately, not automatically) and the direct debit payment schedule altered accordingly.

The company does appear to be operated efficiently, the prices seem reasonable and communication with their customers is friendly.

Have dealt with Zog for over 2 years and have no hesitation in recommend them. Found them very competitive with their price tariff, and their customer service is excellent, very helpful and always deals with any query promptly.

They are a great company to deal with but there was a time when I just happened to get a better deal elsewhere. Zog were extremely helpful & efficient at refunding my credit balance, unlike the majority of suppliers from my past experience. Of course as ever, that better deal elsewhere was a flash in the pan and when it ended I came back to Zog. I just wish Zog would offer dual energy and not just gas, then I'd have more than just my second home with them.

Very good and rapid response to customer service and good rates for gas supply.