Zog Energy Reviews 

I've been with Zog energy for more than 5 years and found them the cheapest and most honest and friendly company to to deal with.

I have been with ZOG for 2 years and I had no complaints nor problems with them. A great little company. I would not have recently moved suppliers but they added a £30 early exit fee to their new contracts which, although I was unlikely to move, made my new 2 year supplier better priced should lower gas prices become available in the future. I wish Zog every success for the future and thank thank them for the service that they have provided me with for the past 2 years.

A small energy company with an excellent website and regular email updates for easy linked meter readings.

Been with Zog for 3 years now. They have offered the best prices and their website is very quick and simple to leave meter readings, the bills are easy to read. I have moved supplier for gas and electric nearly every year but stuck with them as no reason to move.
Queries are dealt promptly efficiently and courteously . I recommend them to my friends.

I have been with Zog for 2 years and signed up again. Their customer service is excellent in both emails and phone.

I have just renewed my contract, on a no exit fee deal. Alec was exceptionally clear and helpful in answering my queries.

Best of all their price is competitive. The only thing to note I am still waiting for my smart meter.

I have been with Zog energy for many years and the customer service I have received has been excellent . I am yet to find an Electricity provider who can emulate Zog Energy.
Yes their website is basic but send an email receive a swift and accurate response to any query. On occasions I have called them via landline without any issues .
Anyone reading the reviews on Zog. Do not overlook them . Give them a try.

Excellent and personal service, so nice to deal with real genuine people rather than automated robots?

Excellent gas price.

For almost two years I have been on a fixed price gas contract with Zog. It has remained just about the cheapest going for all that time. After 22 months a cheaper supplier has arrived so I'm switching with no penalty.

I have two small issues with Zog. Their website is very poor. The only functionality it has is being able to submit a meter reading, that is it. No usage info, no looking at previous bills, no means of making a top-up payment.

My other small gripe, you cannot request a specific date for your direct debit to come out. It's the 1st or the 17th, that's it. Also when I asked to change it, they insisted I fill in a new direct debit form and send it to them. Every other company I've ever asked just changes it at your request, either verbally or by email.

In 2016 I wrote:
Why Go elsewhere?
I've been with two previous companies so have a pretty good idea of how they work. Zog has proved far and away the best. Bills you can understand, prices that bring a smile to the face, and customer service that actually is. And, they've just emailed me to reduce my direct debit......... Why go elsewhere? Every firm should be like this one.
Four years later and my advice is the same. A terrific company.

once you have a tariff that is competitive., the key to your supplier should be customer service and the companies ability to keep going given the failures of late. zog has tremendous service. i was just in the process of renewing my tariff to a cheaper option and thought i would ring them to see how long it took them to anwser. it took 20 seconds and through to a very helpful man in ipswich all done in 2 minutes. as promised tariff change confirmation email received... all within half an hour. now, i could have moved and saved an additional 18 quid a year but you know what... if i do have an issue and i can get through, easily i'll take this very marginal higher rate. chhers tom for your excellent communication skills

Absolutely by far the best energy supplier I have ever dealt with.
A culture of excellence!

Brilliant company. Bills according to the meter readings supplied, refunded excess after one week of finishing the contract. I would definitely recommend this supplier.

I do not usually leave reviews, but... I called last week, the phone was answered promptly unlike some other call centres. Straight away without being passed around, I spoke with a genuinely helpful, relaxed, and unpressured human based in the UK. We came to a good value contract renewal and I was allowed a few moments to check the offer on a spreadsheet. Refreshingly good customer interaction and I have some experience of this.

I have been with Zog a few years now and have to say that I am very impressed by their excellent customer service. My last email asking for a review of my account was answered by Emily within 30 minutes...fantastic response! No waiting days for a reply like some other energy companies. My monthly bill is emailed to me like clockwork and is easy to understand. I have now signed up to another two year deal as I found their prices very competitive. Keep up the good work Zog Energy, we need companies like you!

been an exelent company to deal with , and have been with them for a few years
Unfortunatly their price was not competative when renewal came up this year so moving away ,as other were over £100 a year cheaper

Would certainly recomend them for their customer service

I was with Zog for several years for my gas supply. Their pricing was always spot on (direct debit was always exactly what it needed to be, not like those other companies that build up a large surplus of your hard-earned money!) Customer service was excellent, email responses within hours rather than months (hello British Gas...)

Only left them for a cheaper and supposedly greener supplier, although how green a gas company can be, I don't know. Will be checking prices again in a year's time and would be more than happy to return to Zog if they are competitive.

Been with these people for years now.
Not interested looking elsewhere
Fabulous

We've been with them for two years running, great customer service with prompt answers to all questions, even beyond what you would expect. Refunds processed as promised, switching process clear and prompt. Highly recommended!

Zog has been very good supplier, Tom who set up the account was excellent , easy to talk to, very well mannered and polite and the help he gave was excellent , Thankyou
Much appreciated
Regards
S Griffiths

I have no issue but praise for this fuel provider - all provided from the customer point of view - clear website, billing and brilliant customer service. And to cap it all an Annual Statement which makes comparison easy – it is always apt, with enough useful information without being overpowering. I am still not tempted to move away! not even with dual fuel offers! Well done Zog!