Zog Energy Reviews 

I had no issues with the customer service through out my year with ZOG. I was highly impressed at receiving my final bill days after the switch over date and received my credit refund bank in the bank on the agreed date without even having to ask for it. Other providers have made myself wait months in comparison.

Having had some bad experiences with other utility companies I have found Zog easy and pleasant to deal with. Their customer service is first class. They responded positively to my most recent email regarding my account within 6 minutes. I would recommend them.

Zog has been brilliant for me.
They are just so straight forward and simple company without any nonsense.
Always answer the call really quick and have dealt with any situation so efficiently, and correctly first time.

Top class, keep it up.

Excellent in every way.

Tariffs.
Just put in your postcode and consumption online to get 4 simple tariff choices - fixed for 12/24 months, with/without exit fees (plus a variable tariff - why would anyone chose that ?).
Pricing is very competitive.

Billing
Enter your meter readings each month and you get a statement a few days later detailing your monthly spend.

Communication.
Emails are answered (NOT just a receipt acknowledgement !) the same day, often within an hour. Telephone calls to the Ipswich office are answered by a real person, without endless options to go through,or the need to enter account details, and the staff are extremely friendly and helpful.

Personal Experience
I relunctantly ended my contract early this year as I was offered a collective dual-fuel deal through Unite Union; everything was handled efficienty, and they actually waived the exit fee as the switch needed to occur a few days before the official date limit.

I will certainly be back next April !

Good service and price,bills on time and correct, web site is a bit lacking.

Whilst I have had some issues with Zog Energy over my couple of years with them, it's generally been trivial things. Also, to counter that, if even I get in touch with them, the team have always been helpful and done their best to advise.

My most recent issue was that my direct debit was set too high and I'd accumulated a lot of credit. I got in touch to explain I would like a refund and for my DD to be reviewed. Within 24 hours I had an email to say a refund had been issued and my DD was going to be reduced. Excellent service.

I was a few days outside my renewal date and Alex who helped my very kindly arranged to back date the start of my new contract. Great and fast service folks

I have been really pleased with the service and value I have received from Zog, I would not hesitate to recommend them to others.

I have been with Zog almost from when they started, and I am 100% satisfied with them. Not just as they offer some of the lowest tariffs around, but their customer service is excellent. I have moved house whilst with them, and again that was completely hassle free, unlike my electricity supplier at the time! 100% recommended.

I can't recommend Zog Energy enough. Switching to them went without a hitch; everything seems slick and efficient. It's very much no-frills, with the website having none of the bloat or junk of the big providers; none of the cross-promotions or rubbish, which is a welcome change. Readings are sent via a form on their website, and bills e-mailed as PDFs every month. The only downside is that they don't currently offer electricity. (They don't do smart meters either, but I consider that a plus point!) Sadly, I have just switched away from Zog to take advantage of a dual fuel tariff, and I do feel some regrets. But even here, they were really efficient and refunded my balance promptly on the exact day they said they would. I shall certainly be looking to return to Zog next year, and this time will plan to stay if I can find a corresponding electricity supplier. Or if Zog can start to offer a green electricity tariff, even better! If you are hesitating about switching to a small, unknown supplier, don't worry. Zog have been excellent for me.

I've been regularly switching gas, electricity, banking, telecoms, etc. providers for as long as it's practical to do so, sometimes in response to price, sometimes in response to service levels.

But I've been with Zog for nearly five years - the price remains competitive and I've never had any issues. I submit a meter reading monthly and they email me a PDF bill - what could be simpler? No frills but effective and efficient and well priced - exactly what I want.

Our family has used Zog several times in the past and always found their Customer Service excellent whenever I had a query. The bills seem very accurate, easy to understand and more frequent than some other companies we have used.

As a small company, Zog do not offer the opportunity to manage accounts on line but as long as meter readings are submitted regularly or when they request, it all seems to work. This lack of flashy frills may partly explain why they remain consistently competitive. Pity they do not also do electricity, but that might be why they do gas accounts so well as a specialist business.

Excellent. And Speedy response... Had a Query with my Plus balance... Tom, Recalculated my Usage, Altered my monthly bill and refunded the surplus........ Would, Strongly Recommend.........

Been with Zog for around a year and cannot recommend enough. Super responses and excellent service.

As a serial "switcher", when I tell you that I joined Zog in February 2015 and am still with them, it says something about how I rate their value and service. That's not to say that I would remain whatever happened, I would not. However I had a query just today that was handled with such efficiency, politeness, fairness and courtesy that I'm moved to add my rating. Thank you Tom and the team, and to those who are prevaricating about whether to use Zog, I can only say that I can't recommend them highly enough

Hopeless. The worst customer experience I have had with a utility company. Took the wrong meter then attitude seemed to be that they'd rather lose a customer than rectify their error. "Start your application all over again"

Zog Energy does exactly what it says on the tin. Competitive Rates for Gas, Efficient and Courteous Customer Service. Some of the "Big Six" would do well to take note of Zog's performance as theirs can fall short of expectations.

Had excellent customer service from Tom and Emily regarding change of tariffs and refund.
Very responsive, proactive and follow through..
Best service, particularly when compared to the many big suppliers I have used which fell far short of this service.

Had used Zog energy for a year until I was chased up by one of their employees, Alex. Helped me save a lot of money and cemented my approval of their great service. Don't intend to switch for the foreseeable future, and their service is very reliable.

Many thanks indeed!

I contacted Zog as my previous energy supplier to check that my final bill was correct according to my meter readings. They returned my initial email in record time and calculated everything with a date to reimburse me by the end of the month. They explained the procedure if I wanted to dispute the amount, and offered to start that ASAP if I wasn’t 100% happy. What brilliant customer service! I didn’t want to raise a dispute because there was no need and I’d also appreciated the brilliant customer service and openness with me. It’s so refreshing to have an interaction with a company that leaves you feeling really listened to and satisfied with the service.