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Rated 3 out of 5 stars

Ordered outdoor covers. The colour is lovely (purple), sturdy material, etc. Just disappointing as the material is soo slippery that you cant really build anything or use the triangle pisses as a back... See more

Rated 2 out of 5 stars

Received order promptly but doesn't feel like a good quality product in comparison to the possum for example. Have tried to return but have not received any response to my two emails about whether I... See more

Rated 5 out of 5 stars

Amazing, hours of endless fun. as a mum of 3, two of which has some sort of “additional need” including the craving for sensory input, this is perfect. perfect for children who don’t want typical toys... See more

Rated 4 out of 5 stars

Excellent service. Ordering was easy and delivery quick. Product is good quality. The product was much smaller than expected, you would need 2 to make a decent size den. Its a great idea but actu... See more

Company details

  1. Children's Furniture Store

Written by the company

The modular soft play sofa that takes playtime to a whole new level. Little imaginations run wild with thousands of ways to build and create. Designed and made in the UK.


Contact info

3.4

Average

TrustScore 3.5 out of 5

74 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing product

Arrived very quickly and is amazing, well made and such good quality.
My son is having such fun with it

February 18, 2024
Rated 3 out of 5 stars

Not sure I would buy again.

The idea of the product is good, but the reality is that it takes up a fair bit of space and my son doesn't use it that much. That said, he is only 3.5 and it will probably last a couple of years. I purchased this just over a year ago and he isn't that interested.

The biggest problem is the cover. It picks up any tiny bit of dirt or hair like a magnet. Hoovers don't pick it up, I have used rollers on it, tried washing it (which is another debacle because the material makes it extremely foamy in the machine. Nothing seems to get it properly clean which means it always looks a bit grubby!

I think for the price, the covers need an upgrade. Not sure I would buy this again or recommend it either. In hindsight, it was a bit of fad.

February 24, 2024
Unprompted review
Rated 3 out of 5 stars

Strong smelling foam

The play couch is a great size for my 2 year old, though smaller than I was expecting. The fabric is quite nice and grippy so makes building easier. Overall pretty happy with the couch. My only complaint would be the over powering smell that I can only presume is from the foam. We’ve now had the couch a week and it is still very strong. We try to be as low toxic and chemical free as we can so this is very disappointing especially as it is certi pur foam.

February 14, 2024
Zonky logo

Reply from Zonky

Hi Tanita, thank you for your honest review, it helps us improve! We really apologise that your Zonky had a strong odor, this tends to happen if we receive foam and immediately build and send out a Zonky. Unfortunately, even though we use Certi Pur Foam, if we receive it fresh from our supplier and it's not aired out, it will have this smell. We are now taking steps to make sure we air out the foam on site to make sure this doesn't happen again to anyone else. Really sorry this happened to you!

Kind regards,
Team Zonky

Rated 1 out of 5 stars

I’m very concerned on the quality of…

I’m very concerned on the quality of the covers. Okay so I was delighted with our couch when we first bought it. They’re not cheap but the quality seemed amazing and it’s more comfortable than you would expect. The first gripe I have with it is the microfibres picks up any dust or pet hair so it always looks a bit dusty even after washing. But I can get over that. I bought this sofa under a year ago and about 6 months into ownership the top base cover seam developed a hole. Ok- these things happen, I was still under warranty and they sent me a new top cover. Now I’m 11 months past purchase and the zip tab has literally just fallen off the bottom base cover when I tried to remove it for washing. I’m still under warranty and should get it replaced however I’m not sure as I’ve tried to contact them twice now with no avail. I’m not sure if I got a dodgy batch of covers (kale coloured?). But yeah this isn’t a cheap product and I shouldn’t be coming across multiple issues like this.

I reached out to zonky again after their response here. Again- sketchy customer service

February 9, 2024
Unprompted review
Zonky logo

Reply from Zonky

Hi Christine, thanks for your honesty and we are really sorry you're having issue after issue with your Zonky. Regarding zip issues, did you get our older version of the covers? If so, we have made substantial upgrades to our zips since then which are far more resilient. It's strange you've not had a response from our customer service team either, would you mind emailing support@zonky.uk and we can get over a new Kale cover set to you.

Regarding the dust and pet hair, we are aware for some Zonky customers it can gather, especially on our main Zonky fabric - we are in the process of releasing newer fabrics which are more fur and dust repellent - our corduroy line is much better at stopping this from happening. In future we are also planning to provide rollers with our Zonkys just to help with this build up.

Please do reach out again to the email above and I will be sure to get your new cover to your ASAP.

Kind regards,
Team Zonky

Rated 5 out of 5 stars

Love our zonky!

Perfectly light, compact and foldable for storage and for little hands to build with ease! The washable changeable covers are fabulous and love that there are outdoor covers too!!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Painless ordering and delivery. The sofa is a huge hit with our 3 year-old who is playing with it and making tunnels and caves and chairs and cars every day. Excellent product.

November 6, 2023
Rated 5 out of 5 stars

I was hesitant to purchase as there…

I was hesitant to purchase as there weren’t many trusted pilot reviews but after months at looking at various different websites selling a similar product, I bite the bullet and purchased it.

It arrived and is amazing quality and the green is a gorgeous colour. We are yet to fully use it as it’s for my little one’s birthday in a few weeks but I’m currently really impressed and glad I purchased through zonky.

October 27, 2023
Rated 5 out of 5 stars

We all love Zonky!

We are absolutely over the moon with our Zonky! We went with the watermelon colour and it’s so gorgeous. Our little girl loves it and soon as she saw it she said “wow” in amazement. She is a big thrill seeker so she is enjoying playing and exploring the different types of ways we can turn this sofa around. Would highly recommend to everyone! Thank you Zonky 😊

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

We love our Zonky!

We love our Zonky!
We got the indoor banana colour one, delivery was quick and didn't use any superfluous packaging. The foam quality is high, the sofa is sturdy enough for adults to sit on too, and for rough usage from children. Would highly recommend.

October 9, 2023
Rated 5 out of 5 stars

Great service, great product

I ordered on a Friday I was kept in the loop of delivery progress and when my order arrived on Tuesday my children were delighted with it!! They have been having such fun for more than a month since!

October 9, 2023
Rated 5 out of 5 stars

The order

The order, sending and receiving was great. Good to contributie to social responisbility while buying something for my Child. The product is amazing. Overall very content, but Id expected the sofa to sit a bit more comfortable would be my only minus.

October 12, 2023
Rated 2 out of 5 stars

The fabric is very thin and does not …

The fabric is very thin and does not feel or look nice.
It is much smaller than I expected, this is my fault for not laying out the measurements, but would say the sofa is big enough for a /3 year old to play with but no bigger. It is certainly too small for my 4 year old to turn in to a den he can fit in to.
I will be returning

October 1, 2023

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