Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!! They are asking for a reply vi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app won't let me give any information on my property to improve the accuracy because the Build My Estimate function doesn't work on Samsung phones at least. When you try to choose similar properti... See more
Company replied
Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50–60 junk emails every single day, mostly from one company cal... See more
Company replied
I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times. So tried to delete the account, and even that has so far taken a 5 minute AI bot interrogation which res... See more
Company replied
Company details
About Zoopla
Written by the company
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Contact info
The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- www.zoopla.co.uk
1.3
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
cost/sq ft/annum
I have an issue with cost/sq ft/annum appearing incorrectly on Zoopla's advertised website (showing up as 12 times value). Have already waited 48 hours and still no reply from Zoopla Support. This is appalling.
September 17, 2024
Unprompted review
Reply from Zoopla
Hi Yves,
Thank you so much for taking the time to leave us your feedback.
We would like to discuss this issue with you further and we will now reach out to you directly for more information.
Many thanks,
Zoopla Support
Clunky app
Purely based on the clunkiness of the iOS app, this is very poor indeed. As a rival to RightMove it is not in same league.
September 11, 2024
Unprompted review
Reply from Zoopla
Hi Justin,
Thanks for taking the time to leave us a review. We're really sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:
https://help.zoopla.co.uk/
Wishing you all the best!
Many thanks,
Zoopla Support
This is about home check which is…
This is about home check which is absolute waste of money. I paid, haven’t got any flood report for any properties at all. Cancelled subscription and not only no refund but can’t access even those ones for which I paid. You can get same info for free on Google. That’s where they are pulling data from and selling to customers rewritten as if it is useful. Absolutely appalling
August 26, 2024
Unprompted review
Reply from Zoopla
Hi Alexander,
Thank you for your feedback regarding the Home Check Subscription. We're really sorry you feel this way.
Unfortunately, you only have access to your reports while you have an active subscription.
We're always working on new features and improvements for our site & mobile app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. We have passed your comments onto the team who are responsible for our property experiences.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
So bad it's not even funny
So bad it's not even funny
Okay at telling you what properties sold for. No good at at actual valuations. Way of so many times, this can actually cause problems when some people overvalue their property and of course more often than not totally undervalue compared to multiple estate agents.
August 26, 2024
Unprompted review
Reply from Zoopla
Hi Jet,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Wish I could give these guys a zero…
Wish I could give these guys a zero rating. There is no point in getting an agent valuation because I’ve had 3 of them and they valued my house accordingly however they do not update their website with the valuation price they quoted which doesn’t make sense. They still have the old info on the website anns it’s been over 2 years so no excuses there. I was told to update my house information which I’ve done but the price hasn’t been updated. If they are giving you a valuation they should update the price on theire Zoopla website to match that. I’ve raised a case but they keep repeating themselves and said they can’t change the price of their valuation. Absolutely useless.
April 10, 2024
Unprompted review
Reply from Zoopla
Hi Oatsmania,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
It's great that you've had an agent come to value your home! The data that powers our estimates comes from a number of trusted sources including HM Land Registry, Royal Mail, Ordnance Survey and Registers of Scotland. As our estimates are based on publicly available data, they are guides only.
Here is a Help Centre article that will show you more about where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
To maintain the accuracy and integrity of our AVM, it is not possible to refine or change house price estimates manually. Renovations will take time to be recognised by the Automated Valuation Model.
When we advise our users to obtain an agent valuation, it is not done for the benefit of our algorithm. It is done so that you can obtain a real and formal valuation of your property. An agent valuation is the most accurate indication of your home's value.
If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Absolutely useless site now as it used…
Absolutely useless site now as it used to show old and resent pictures of properties that had been sold but now you can't even see that anymore, only a moody estimated valuation that you now have to sign in to view this,no point in this site now it's become redundant with the stupid changes.
July 12, 2024
Unprompted review
Reply from Zoopla
Hi Darren,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.
Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.
Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site).
Here is a Help Centre article discussing how to report a listing, in greater detail:
https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
We will then investigate the issue further by speaking to the agent advertising the property.
Also, as you have correctly noticed, our users are now asked to log in to see the house price estimate and timeline for a property on a property details page, or in our House Prices area. This change is to encourage users like yourself to be logged in when you use Zoopla, so that you can get the most out of the best experience we have to offer. It's completely free to register, and it will unlock more capabilities that will help super-power your home research.
Here is a Help Centre article showing you step by step how to complete the registration process:
https://help.zoopla.co.uk/hc/en-gb/articles/360005690898
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Terrible
There is a word limit for messages. Poor website design, as there is a lack of information and features. We have no idea what bills are included and what aren't since these are not obligatory fields. The actual address of the property is not shown. Shady agencies like to post there.
June 1, 2024
Unprompted review
Reply from Zoopla
Hi Claude,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Zoopla Home Check - beware of limits on searches
I signed up to the Zoopla Home Check monthly subscription, in the belief that I would be able to request information on properties without any limitations for the fee of £9.99 a month.
Recently when requesting the Home Checks, nothing was being delivered to my email. I contacted customer support and was advised that buried deep in their T&Cs is a clause which states the maximum number of reports you can request is 40...not 40 a month for your monthly fee...40 in total for however long your subscription lasts at £9.99 a month.
Granted, it is my fault that I did not interrogate the T&Cs, however I believe the sign up process for this is very deceptive, at no point is it made clear or highlighted that the maximum number of reports you can request is 40 for however long your subscription lasts.
My subscription renewed yesterday, after I had already received the maximum number of 40 reports. I have requested a refund for the £9.99, and will update this review with the outcome.
I would have thought that Zoopla might have a system in place which prevented renewal of the subscription fee once you had hit the 40 reports...but it seems not...instead Zoopla have taken £9.99 from me knowing full well I had reached my maximum report allowance. If the Zoopla system can recognise when to stop delivering home check reports, surely the system should also recognise when to stop charging a monthly fee when you exceed your 40 reports. Seems very wrong.
I note other people have made the same complaint, and back in May Zoopla responded to a complaint with the following "We have passed your comments onto the team who are responsible for our property experiences. This means that we will look at rewording the subscription offer to ensure it mentions that it is capped at 40 reports." I have revisited the wording in order to write this review, and it does mention 40 properties, but is VERY VERY ambiguous, does not mention the fair usage policy or a cap, so a reader would assume this would be 40 properties per month. How long does it take to update a bit of text on a website?
UPDATE 1/8/24: Zoopla did not refund me, despite making an application for a refund following an email form their customer services team. Absolute shambles.
July 4, 2024
Unprompted review
Reply from Zoopla
Hi Linda,
Thank you for your feedback regarding the Home Check Subscription. We're really sorry you feel this way.
We have a fair usage policy of 40 checks/reports per subscription as laid out in our 'Home Check terms and conditions' which every user must accepted pre-purchase.
We offer 40 reports overall, not 40 reports a month. The Home Check reports you have already run will only be accessible and visible for the length of time your payment is valid. If you wish to access more reports (more than the 40 you have already run), you will need to start a new subscription under a different email address.
After expiry of the Cooling Off Period, you are still able to cancel your Subscription at any time, but will no longer be eligible to receive a full refund. You are paying a subscription to continue to access the checks you have already run. Please see below:
https://www.zoopla.co.uk/home-check-terms-and-conditions/
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
The additional home check service did…
The additional home check service did not work, and my attempt to contact the company resulted in an AI chat bot that could not help. Hoping for a human to contact me and a refund. Very poor service indeed.
June 25, 2024
Unprompted review
Reply from Zoopla
Hi Oliver,
Thank you for taking the time to leave us this feedback.
I can see that one of our team members have been in contact with you about this today.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Absurd valuations
Sold 3 bed EOT house 1 year ago for £350,000. Zoopla now claim it is a 2 bed bungalow worth £249,000.
They say they cannot amend data BUT they have claimed that for the last 2 years. Complete rubbish website that is grotesquely inaacurate. I recommend completely ignoring it.
June 24, 2024
Unprompted review
Reply from Zoopla
Hi Ray,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Useless!
Useless!! I have a 4 bed detached house, but according to zoopla it’s a terraced house? When I contacted them they can’t change it as they have reputable estate agent on the last valuation. Ok, so, how come in the past, on zoopla it gave right info (approx 6 years ago) info about my house. Ho! I know now! Because these incompetent people thought: while I was dealing buying an house for my son and I had to use my own address for correspondence! which it was a terraced house and still is. The plonk house of zoopla has mixed up my son details with mine! And they, apparently can’t check it! as these famous establishments of estate agents that provide the info are to powerful to challenge on the mistake made. So please beware of the zoopla and all the associated with them and don’t trust what you see advertised as lately they very friendly with house builders up and down the country pushing sales for new builds without checking. Ha sorry they use these top professional trusted estate agents, with incorrect info. Ie: if I am an estate agent with a shed telling zoopla that it is a house with top market valuation.
Zoopla will take it as face value. And then just use an algorithm for the rest of the process. The Algorithm only tells you on what the plonk house of zoopla put in the feed. Way to go zoopla👏
June 20, 2024
Unprompted review
Reply from Zoopla
edited reply -
Hi Salvatore,
Thank you for sharing your feedback with us.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Over estimating values
The valuation on local property is constantly overvalued by 10% or more based on recent sales - the same recent sales Zoopla keep updating me with! Their algorithm tool is ineffective and misleading...
June 17, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Zoopla has the wrong data for my house and I can't correct it.
Zoopla used to show a reasonable estimate of the selling price of my 4 bedroom detached home. Around a year ago, Zoopla change my properties description to a 2 bedroom house with a value of around a 1/3rd of houses similar to mine. I have found no way to correct Zoopla's mistake and am resigned to having to put up with it. Thankfully I do not need to take out any loans that might use Zooplas erroneous data to credit score me.
June 17, 2024
Unprompted review
Reply from Zoopla
Hi Mark,
Thank you so much for taking the time to leave us your feedback.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Pile of crap.
June 2, 2024
Unprompted review
Reply from Zoopla
Hi John,
Thank you for leaving us your feedback and we're sorry to hear about your negative experience.
We would like to discuss this further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
My order was timed at 9.30 on Friday am…
My order was timed at 9.30 on Friday am and I received it at 2.30 pm on Saturday Can’t ask for more
Great service
May 18, 2024
Unprompted review
Reply from Zoopla
Hi Jane,
Whoops!
Many thanks for your review...but we think you have us confused with someone else. However, whenever you're looking for your next home, make sure you visit us here at Zoopla.co.uk!
Many thanks,
Zoopla Support
"Home Check" report advert is misleading
I purchased "Home Check" report for monthly subscription. The description in the title says "unlimited access to reports". After subscription, they tell you about terms and condition that you are only allowed to get 40 reports a month. Now; 1) Majority of people don't read those small prints and lenghty terms and condition 2) Why would you advert as unlimited while it is LIMITED to 40 reports ? The advert has to match what you say in the terms and condition then! I'm not happy and not impressed with the way you advert and misleading.
May 17, 2024
Unprompted review
Reply from Zoopla
Hi Berzan,
Thank you for sharing your concerns with us.
We have a fair usage policy of 40 checks/reports per subscription as laid out in our 'Home Check terms and conditions' which every user must accept pre-purchase.
However, we're always working on new features and improvements for our site & mobile app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. We have passed your comments onto the team who are responsible for our property experiences. This means that we will look at rewording the subscription offer to ensure it mentions that it is capped at 40 reports.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
me and my pack in the zoopla home 🐺
I am a newly divorced mum of 12 : bob, billie,barny,bradly,ben,bently,brianna,britney,brad,bella,boomerang and last but not least my favorite of the pack bae 😍. We have found are forever home, the place of our dreams so thank you dearly zoopla we have now got the best house with my jobs at burgerking, mcdonalds and lastly kfc.
kind regards lisa ollerton ollie for short 😘👍👌
May 15, 2024
Unprompted review
Reply from Zoopla
Hi Kiki,
Thanks so much for leaving us a 5 star review. Congratulations on finding your forever home!
We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Wishing you all the best!
Many thanks,
Zoopla Support
Awful website
Awful website. Used tobe good but now full of guff and it's impossible to navigate.
May 13, 2024
Unprompted review
Reply from Zoopla
Hi Colin,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Useless
Useless. You are encouraged to "register" with local agents and you write in specific criteria so you do not waste their time or yours. However, instead of pertinent properties being recommended, one is bombarded with entirely irrelevant properties in areas you have no interest in, auction catalogues to wade through and adverts.
May 10, 2024
Unprompted review
Reply from Zoopla
Hi Sharon,
Thank you for sharing your feedback with us and we're sorry to hear you're receiving properties that you are not interested in.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Do not trust this Web site.
Do not trust this Web site.
Just look at rightmove and see all 2 beds in area IG2 location are priced 425k and these incompetent people state high confidence price for 2 bed homes sell for 460k.
Where do they get their data from or information.
May 8, 2024
Unprompted review
Reply from Zoopla
Hi Mitch,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.