Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!! They are asking for a reply vi... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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The app won't let me give any information on my property to improve the accuracy because the Build My Estimate function doesn't work on Samsung phones at least. When you try to choose similar properti... See more
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Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50–60 junk emails every single day, mostly from one company cal... See more
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I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times. So tried to delete the account, and even that has so far taken a 5 minute AI bot interrogation which res... See more
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Company details
About Zoopla
Written by the company
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Contact info
The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- www.zoopla.co.uk
1.3
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4K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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I am a private landlord
I am a private landlord.
Had been paid through open rent to ad in zoopla a few times.
My floor plan and description about the property had not showed in zoopla a few times.
And they took out a lot of pics from my original submission.
It’s useless to read and look in zoopla
All the very important information had missed.
They seemed to treat customers from private landlord very unfair.
May 2, 2024
Unprompted review
Reply from Zoopla
Hi Lee,
Thank you so much for taking the time to leave us your feedback. We're sorry to hear about your experience with this agent.
We would like to discuss this issue with you further and we will now message you privately for more information.
Many thanks,
Zoopla Support
A hopeless website
A hopeless website, the worst Stone with house offers, Checking whether you are a human or a robot is "stupit", you have to wait a few minutes for it to check and what? still nothing, I wait and wait and wait... no other website offers this type of verification, fortunately there are many other websites with offers that work quickly and efficiently. I do not recommend it! You won't be able to access the website because it can't tell if you are a human or a robot!
April 25, 2024
Unprompted review
Reply from Zoopla
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
You cannot search for a house with this…
You cannot search for a house with this lot as nothing is advertised as what it says it is. Most ‘ detached’ houses are actually not detached. Useless inaccurate site, don’t waste your time and look on rightmove. End of
April 13, 2024
Unprompted review
Reply from Zoopla
Hi Emma,
Thank you for leaving us your feedback and we're sorry to hear about your negative experience.
All the For sale/To rent information on Zoopla is provided to us by the estate agents advertising the properties. When uploading their properties to Zoopla, we request they mark the correct property type but unfortunately it seems sometimes this is not done, resulting in our users finding property listings in search results they did not expect.
Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click the ‘Report this listing’ option on the property listing's page. We will then investigate the issue further by speaking to the agent advertising the property.
Here is a Help Centre article explaining how to report a property listing:
https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ category by using the keywords filter to search for properties that include specific words, such as detached. You can search for exact phrases using quotation marks such as "detached bungalow"; to exclude a term you can prefix it with ‘-’ for example -terraced or -semi.
We also have a large database of qualified agents who can help you with your search: http://www.zoopla.co.uk/find-agents/
If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Sending unsolicited spam email
I received an unsolicited email "Welcome to Zoopla!". I have never signed up for Zoopla. There is no unsubscribe option in the email, which contravenes the guidelines by the ICO. There is no way to contact Zoopla on their website, apart from a useless chatbot, which elicits no response.
This company obviously cares nothing about good practice or abiding by UK law. It is likely to be in contravention of GDPR if it is holding personal details without permission. There is no way to put in a GDPR request for personal information.
I would never sign up for a company like this. At best, they are sloppy time-wasters. You cannot be sure about their security procedures and someone could be supplementing their income by selling your details on to organised crime gangs. There are plenty of videos on YouTube about how people have lost large sums of money during home sales by interception attacks. The criminal scam centres use targeted lists.
Re. standards of practice, see this article by ICO: "How do we comply with the rules on sending marketing by electronic mail?"
April 9, 2024
Unprompted review
Reply from Zoopla
Hi Ric,
Thanks for your review and for sharing your feedback with us.
If you wish to unsubscribe, you can do this at any point from within your Email preferences.
Here is a Help Centre article that will guide you through this process, step by step, in just a few clicks:
https://help.zoopla.co.uk/hc/en-gb/articles/360006009197
If you wish to fully delete your account, you'll no longer be able to access it. You'll lose any information you've added to it on the Zoopla or PrimeLocation websites. We'll remove any personal information about you too and send you a confirmation email once we've permanently deleted your account. The whole process can take up to 30 days. To proceed, please contact Customer Support. Click Chat below and the virtual assistant will assist you:
https://help.zoopla.co.uk/hc/en-gb/articles/360006261238
If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Pointless for anything near true valuation....
Utterly pointless if you are looking for anything resembling a true and fair valuation....
Based on sales price plus market data on hiw property prices have changed.
Our home we purchased from new yet since we have added an extension, spend thousands on landscaping, thousands and thousands on built in storage yet no ability to update the Zoopla valuation to include this like you could years ago....
Totally totally pointless and therefore Zoopla giving out. Misleading advice and valuation on properties.
April 7, 2024
Unprompted review
Reply from Zoopla
Hi Adam,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
There no good I went for a house I…
There no good I went for a house I filled out a form then a few days after they said we have nothing for you cherry picking again don't even get a chance to view the house also they told me to go to the council or mark Webster what a joke shouldn't have any stars 0
March 29, 2024
Unprompted review
Reply from Zoopla
Hi Yvonne,
Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.
All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Non existent customer service
The customer service is non existent. They ignore emails and promises of call backs. I’d avoid at all costs.
April 4, 2024
Unprompted review
Reply from Zoopla
Hi Luke,
Thank you so much for taking the time to leave us your feedback.
Sorry, we don’t currently provide phone support for our services, however, we would like to discuss this issue with you further and we will now message you privately for more information.
Many thanks,
Zoopla Support
The price estimate that Zoopla gave for…
The price estimate that Zoopla gave for our house was £285,000. This is £15,000 less than we paid for the house 13 years ago. Identical houses in the street have been selling for around £450,000 recently. Zoopla may as well pluck figures out of thin air as their pricing system doesn’t appear to have any credibility.
P.S. Zoopla, don’t bother cutting and pasting your stock response to this review
March 22, 2024
Unprompted review
Reply from Zoopla
HI Andrew,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Dont trust this site they allow landlords to LIE about property when posting
RENTALS- AGAIN i am searching for a i berdoom property and all i get is pages and pages of shared accomodation MASQUERADING as 1 beroom flats- Weeks ago i put this up and got a copy n paste standard EXCUSE from Zoopla with a promise they are dealing with---GUESS WHAT THEY HAVE DONE NOTHING AS MORE PAGES AND PAGES of shared accomodation MASQUERADING as 1 beroom flats
March 21, 2024
Unprompted review
Reply from Zoopla
Hi Max,
Thanks for taking the time to leave your review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.
All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct.
Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:
https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
We will then investigate the issue further by speaking to the agent advertising the property.
Alternatively, please feel free to send any website links for incorrectly uploaded properties directly to us to investigate further with the marketing agent(s) and update our records accordingly.
If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Shame that unable to provide feedback
Shame that unable to provide feedback. Estate Agents are big Liars. They showcase many viewers are in the queue and say the property may go in seconds. Also say please act fast.. They say Landlord will decide. Bud sadly this is not truth. Whom ever is wealthier, whom ever giving their preferred rent they offer.. On top so many hidden charges.. Registration fee, rent late payment fee, renewal fee, minimum tenancy.. so much..
March 21, 2024
Unprompted review
Reply from Zoopla
Hi Nuwan,
Thank you so much for taking the time to leave us your feedback. We're very sorry to hear about your bad experience with some of the estate agents who advertise on our portal.
All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. Thus, we would like to discuss this issue with you further and we will now message you privately for more information.
Many thanks,
Zoopla Support
Poor website with not responding pages
Poor website with not responding pages. I have been trying from last two days to search the property but it is not giving any response even in 1Gbps Internet.. Tried different browser but same result.. Is that anyone else is facing the problem?
March 18, 2024
Unprompted review
Reply from Zoopla
Hi Ajaya,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Rendered useless
Now you have to pay for a random estimate? Literally no point in zoopla anymore. Looking at the valuation range was all anyone ever really used it for. Fail! Shut it down.
March 15, 2024
Unprompted review
Reply from Zoopla
Hi Carl,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our website.
Indeed you're now asked to log in to see the house price estimate and timeline for a property on a property details page, or in our House Prices area. This change is to encourage users like yourself to be logged in when you use Zoopla, so that you can get the most out of the best experience we have to offer. It's completely free to register, and it will unlock more capabilities that will help super-power your home research.
Here is a Help Centre article showing you step by step how to complete the registration process:
https://help.zoopla.co.uk/hc/en-gb/articles/360005690898
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Waste of time no estimate
Makes you register and sign up, answer loads of questions before it will give you an estimate, for it to not even have one. Just farming data and a big waste of time. It should say before hand whether they have an estimate or not.
March 13, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you so much for leaving us a review. We are sorry that we are unable to provide a Zoopla estimate for your property at this point in time. Whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK - over 29 million currently. As Zoopla continually develops and evolves its industry leading insights, we have recently updated our house price estimate model resulting in significant accuracy improvements and increased coverage of UK properties.
We aim to be as informative as possible and if we have sufficient information to create an estimate for a property, an estimated price range will automatically be generated.
Many thanks,
Zoopla Support
Nothing to do with reality!
It just made me laugh visiting zoopla website today. I brought a house in December ‘22 and I just went to website for my own curiosity to see the price value (no intention to sell anyway) and the price dropped by 66% after me and wife we stripped the whole house down, new electricity all new interior, plaster new laminate, brand new modern bathroom including plumbing to find out the price dropped by £164k…:-)))))))
If you need a real info, better ask the right people, this site has nothing to do with reality no matter what they say!
Update:
Zoopla said the price dropped by £164k and we improved a loot, when the average price for a house like mine is £325k according to…Zoopla website!!
Your website is just a waste of time!
March 5, 2024
Unprompted review
Reply from Zoopla
Hi Arcadie,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
The app is getting worse and worse
The app is getting worse and worse. It's virtually useless now because it can't find addresses anymore. The estimated prices are unusual - so not trustworthy.
March 2, 2024
Unprompted review
Reply from Zoopla
Hi Iain,
Thanks for your review and for sharing your feedback with us. We're sorry to hear you feel this way about our app and our valuation model.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. However, we would like to assist you with the issues you're having and we will now message you privately for more information.
Many thanks,
Zoopla Support
Why do I have to sign up
Why do I have to sign up. To dverys make it seem so much easier.
March 1, 2024
Unprompted review
Reply from Zoopla
Hi Kuredu,
Thank you so much for taking the time to leave us your feedback.
Registering with Zoopla is quick, easy and best of all it enables you to personalise your Zoopla experience. You can make the most out of our website tools and functionality including:
- Saving property listings that you love
- Setting up email alerts for new listings matching your search
- Creating saved searches
- Tracking properties and following their worth over time
You can register with Zoopla on our desktop website, or within our app. Once registered, you will gain access to your own profile page.
Here is a Help Centre article showing you step by step how to complete the registration process:
https://help.zoopla.co.uk/hc/en-gb/articles/360005690898
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
If you want to know the value ask…
If you want to know the value ask Zoopla....Really?
200k BELOW an agents lowest estimate. House 4 doors down (1 extra bedroom) but with a slightly worse outlook just sold for more than double Zoopla's estimate. What a joke. Only good thing is it shows values or surrounding properties.
Update July 2024. Nobody ever contacted me as they promised to do.. 😲
February 29, 2024
Unprompted review
Reply from Zoopla
Hi Chris,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Great communication
Fantastic communication and effort from Susan Metcalfe. Highly recommend her. Thank you so much for all you have done for our company
February 14, 2024
Unprompted review
Reply from Zoopla
Hi Emma,
Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. We have passed your feedback onto Susan.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Annoying and pointless
This used to be a useful site to keep track of house prices. Now it's nothing but spam. Every single thing you do is preceded by pop-ups, offers, upgrades and non-skippable questionnaires when all you want to do is view a single piece of information. And even when you claim a property you're asked the same things again and again when you log in.
In addition, Zoopla removed the one thing for which it was useful, that is adding information to your own property to give a more accurate valuation. Now the valuation of my property at least is rubbish, no better than guesswork.
Basically, all the information now on the site is available much more easily elsewhere.
February 26, 2024
Unprompted review
Reply from Zoopla
Hi Simon,
Thank you so much for taking the time to leave us your feedback.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Terrible website, gave up in the end!
Was advised by an independent estate agent to look on Zoopla as well as Rightmove, as not all homes for sale are on both.
Well, I tried but the website is absolutely awful! Seems to reload every 10 seconds or so and the house I was looking at would disappear then jump around, changing to different houses! Dreadful - tried to continue scrolling but just ended up missing loads of houses and eventually gave up. Now I remember why I didn't bother with this lot and just stuck to Rightmove - at least their online platform is solid and a joy to navigate.
February 24, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you for sharing your feedback with us and we're sorry to hear you're having problems with the website.
This issue has now been resolved, and we are sorry for any inconvenience this may have caused you.
However, for the fix to work please ensure you clear your browser cache and cookies.
Best of luck on the search for your next home - please let us know if we can be of any further help.
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