zooplus.fr Reviews 19,437

ordered dry food and a box of 12 sachets of wet food for our cat, only one sachet was delivered not a box of 12, contacted customer service and am still waiting for a reply two weeks later, absolutely terrible customer service from this company Ticket [#21274622]

Zooplus is easy to use unfortunately the carriers vary and last week the woman delivering the dog food was rude and unhelpful.

Have been ordering for years and I am happy with my experience. Recently had to return a large 12kg bag and everything went really smooth, from arranging the pick up to the acctual refund. Customer service is quick and helpfull. Thank you.

Ordering for years, nothing to say about the quality of the products, but do not expect them to send your order fast. In average i have to wait 5 days to recieve my order. They really have to improve that.

I order to them just because they sell one rare alimentary product for my dog, otherwise i would 100% order it elswhere.

Hello, normally Zooplus works extremely well so this poor review is a bit sad to have to write. In part it’s written in the hope someone from Zooplus France will read it and help me out.
On 4th July 2924 I was six days away from hospitalisation for total knee replacement, followed by three weeks of physical rehabilitation in a French clinic. My dog was going into kennels for the duration and his special food had to go with him. I ordered another bag to make sure he would have enough, on 4/7, knowing it would be delivered before 9/7, when he was bound for the kennels. On 7/7 Zooplus sent an email to say due to the exceptional volume of orders there would be a delay. I wrote to say I needed the food by 9/7 and why. On 9/7 I was in the way to the kennels when GLS, the delivery company sent a message to say they were ready to deliver. I stopped driving and asked them to leave it to a safe place, in my porch. When I returned there was no dog food(value approx 87€) to be seen, and I looked everywhere. My house is ‘off the beaten track’ and very private. I got back to GLS to let them know (all while trying to pack and prepare for major surgery the next morning! I left at 6:30 am next morning for my operation. Later that day GLS sent a message to say the dog food had been delivered that day! I had no way to check!! I tried to contact Zooplys customer services but the message wouldn’t send. On 11/7 I asked a friend to check around my house and garden - no dog food! The same friend has checked several times since, but still no Zooplus parcel.
I have done more than enough to try to rectify this situation but: Zooplus delayed the delivery; GLS failed to deliver; I am trying to recover from a bug operation and worrying about dog food! I phoned Zooplus.fr customer services today 19/7 and, due to the complications, plus my state of health, asked for an English speaker to explain it all to. In the process of putting me through I was cut off!! I just don’t have time or energy to keep pursuing this, but I want my money to be reimbursed by Zooplus. I just hope my dog will have enough of the special diet food to last him until he comes home on 1st August. You could do better Zooplus, and so could you, GLS.

I had a problème with a delivery but zooplus solved it quickly and promptly even if it was not their fault

Absolutely disgusting I placed a order over a week ago and they still haven't sent it from the warehouse. Customer support is a send you in circles.
Eventually I got a message and had no response
Sent another message no response
My cat food runs out today and I don't get paid until next week.
Next time I will pay more with Amazon because I can rely on them to deliver on time.
They advertise that payment received 24 hours it's dispatched,1_2 days delivery
What load of bulls**t🤬

Ticket [#13966412], 13950276
Problem with delivery by GLS: Lack of reactivity by Zooplus is disappointing to say the least. Both GLS & Zooplus hide behind automated reply systems which give no relevant information & serve no purpose whatsoever from a customer perspective. Today (26/02/2024) I am still waiting for info about a non-delivery on 22/02/2024. Completely unsatisfactory

Order sent by courier full contact given so waited in for the delivery time slot to be told item not delivered, contact supplier who said they returned the full order back to supplier as it may have been damaged, cancelled order and the re subscription order and bought from another more professional supplier with next day tracked delivery to which I happily received today.

Fast tracked delivery, product was great value for money compared to other stores - actually was the cheapest by a long hall. Defo will be back to buy more.

I need to enquire about a late delivery and there is no means to get through to anyone on their website. This is my first order and so far I wouldn't use again!

Croquettes chat Bengal 30,99€ en avril 2023 et 36,99€ en aout 2023 !

After more then a week they send me money back without a reason why they not send the package

Order :295986844
Placed the above order and delivered next day, absolutely over the moon, great price, exceptional delivery, brilliant service, Well done Zooplus 👏

JUST BRILLIANT!!!

I ordered some pet food - it was half the price I usually pay. They give u options on size & quantity. I was amazed at the SPEED of delivery & the standard, I was fully informed & my cat is happy & im now gonna be a permanent shopper. Thank u Zooplus from Nina & I.

I have no general issues with Zooplus, but it appears they offer no customer support via e-mail, as the option to send a support ticket always fails (same issues last december) and I do not want to call.

Appart from this I've never had issue with Zooplus itself.

My issue is that I placed an order on the 02/05/23 and was collected by GLS the same day, but according to them will not deliver until the 09/05/23, if it even turns up then. A week delivery time simply isn't good enough

Terrible customer service, they took my money and if it wasn’t for me chasing up my order 5 days later I wouldn’t even know that my order would be coming. They cancelled it, no reason, simply cancelled it. Yes I got my refund but it’s not the point. Would never use again.

Have ordered many times with absolutely nothing but great service!

First time customer new to Zooplus. Cheapest by far. Quickest delivery I have experienced in France so far. 15kg royal canin bag was even boxed up in secure packaging which relieved my concerns to the condition it would arrive it. Plus there's loyalty points and further discounts on your next order. They even sent me a code for a free winter hat!

Nickel, parfait