Zumiez Reviews 

Terrible. So I really liked a hoodie on their site. It was $70 which is pretty expensive for a hoodie. It took me a few days to think about but I finally bought it. It came quickly, but it literally turned my skin gray! The ink was just bleeding off the hoodie. I washed it twice and there was so much ink that it actually dyed the design on the hoodie. Also, trying to straighten the strings up in the hoodie all you hear is threads snapping. Very poor quality for something so expensive! I emailed their support team, and they are non existent! I emailed them 5 days ago and still, no reply. AVOID!!!

Absolutely awful if ordering to UK. I can see that I’m not the only one to have experienced this, but my three items have been sat at the ‘consolidation’ centre since 12th December!! Five weeks to put three things in a bag and hand them to a courier... and lord knows how long it will actually take once they leave Cali!
It’s a real shame because the store is sick and the customer service guys seem nice enough, if unable to understand why you might be just a teeny bit pissed at the whole endeavour.
Avoid like the plague unless you can visit in person.

Ordered a t-shirt on the 10th of December. Immediately after my purchase, I got an email that my order was shipped. Today, almost 4 weeks later, the status of my order remained the same. The package is still in Kenner, LA, and wasn't even shipped, the liars! I called DHL customer service, the -very friendly- lady on the phone told me that the order was never even ready for shipping and she recommended me to reclaim my money. I already tried to contact Zumiez by filling in the support-form 2 times, to get 2 times the same automatic generated email... I'm deeply disappointed. Online shopping is the only way to buy things these days, but experiencing an event like this, makes it very suspicious.

Zumiez is my favourite store whenever I visit the US, but their online experience is abysmal.

I ordered two shirts at the beginning of December and paid for shipment to the UK. I expected them to arrive after a couple of weeks, maybe. I was even prepared for them to arrive after Christmas. But I wasn't prepared for them to have not even left the country AFTER AN ENTIRE MONTH.

I was asked if I'd like my shirts sent out seperately (I'm guessing they were in stock at different branches), or if I wanted them consolidated into one shipment to save on import taxes. I opted for the latter because who wouldn't want to save a little money? Oh, what a frugal fool I am.

My order was placed on the 6th of December. A couple of days later, the request about consolidation came through. I replied straight away, and on the 14th of December, I received confirmation from Fedex that my shirts had reached a consolidation centre in Corona (the most unfortunate name for a place in 2020).

As I write this, it is now the 29th of December (almost a new year!), and my shirts are STILL sat in that consolidation centre. I can just imagine them, lying in a pile all alone, a dying flourescent bulb hanging overhead as layers of dust congregate on clothing that might never be worn.

What are the staff at the Corona consolidation centre doing? Do they have Corona themselves? Or are they just sat around getting high and watching skate videos? Either way, they aren't sending anyone's stuff out.

The customer service team seem nice enough, and do reply pretty promptly. But they completely avoid giving me an actual reason why I don't have my shirts yet, and had the audacity to tell me that the process of getting my order out to me "isn't as simple as handing it to a courier". As a business owner that deals with plenty of international orders on a daily basis, I can tell you right now it really is that simple.

If you're kicking it with the homies and happen to ride by a Zumiez store, head on in and stock up on skater threads. If you're living outside of the US and considering ordering from their website, you'd proabably have more luck dropping in on a vert ramp covered in bacon grease.

Ordered 2 pair of sneaker for Christmas I received an email the next day saying my order has been shipped. I’ve tracked it for 12 days. Christmas has come and gone each day the tracking info says label printed however the shipping company has not received. Since it’s been “shipped” the order can’t be canceled. Called customer service waited on hold for 55 minutes. The agent was awesome, very polite. My order is being sent next day shipping. I’m giving them a 4 star rating because they fixed the problem. But the phone wait time and the order not being received for Christmas...so I can’t rate them 5 star.

I purchase my daughter’s Christmas present from here. All she asked for was a skateboard. On wrapping the skateboard I noticed it had the bar code sticker right on the design. Why would they put this sticky, tacky thing right on the design of the rose? Upon trying to removed it it damaged the design. Now my daughter has to wake up tomorrow morning to this garbage because someone wanted to either be careless or funny. I am beyond upset because it was $100 for something my daughter really wanted and now I have to tell her we have to return and it’s out of stock. It makes no sense to.why someone would do this. These stickers are always hard to remove so why place it on the design and risk damage. I feel it was done on purpose.

Can't get anyone to respond back to emails. IS THIS EVEN A REAL COMPANY ANYMORE??? Shipping notice has changed 4 times in 3 weeks, and now just doesn't link to anything, and it's 3 days till Christmas. Never again will I support this business.

Horrible experience. Purchased a brand new skateboard that came used and worn. No response. Hours on phone to contact someone. Told me to ship back at my expense. Never going to buy from them again.

DO NOT BUY FROM THEM! They sent me not original piece of clothes from ADIDAS, customer service never responded to me and my bank refused to give me money back! They are well prepared for dispute because they know that every second person will try to dispute charge!!!!

This company advertises on instagram and conceals that they´re based in the US when you are forwarded to the onlineshop. When you make your order (50 Dollar for a shirt + Shipping which is extremley pricey on its own), they dont mention that shipping to your country may cause additional fees like taxes etc. When you happen to not be at home when your order arrives, they let the delivery company destroy your shipment immediatley without even telling you. And when you wonder where your delivery is and contact their customer service, they´ll tell you your order "waits" for you at the delivery company and you should contact them instead,eventhough they already know its been destroyed. Now i´ve payed around 60 Dollars for a simple shirt, and never recieved it! Don´t buy here!!!

This company charges premium dollars for average products. And their sizing is just completely off!! I bought two hoodies, exact same design but one was S sized and the other was M sized! They were both exactly the same.....what a complete waste ordering and finding out their sizes never match. We have bought size S before so we had something to compare to and that’s why they should really look into their sizing issues.

Following a transaction on this site my credit card to be copied. It is not by chance since my brother who made a transaction in the same week had the same experience.

Never and I repeat never order from this store online! They will charge you extra money and then hold your order in their warehouse until you verify that you’ve been charged extra. But not only that, the exact amount must be specified! I overnight an order and expect it by Thursday only for them to tell my it has been verified. But the email on Wednesday said I verified the order! Your establishment is a joke! Fix this horrible system that you claim so many people appreciate. A kids birthday is messed up of .72 cents! 😡😡😡

Worst online shopping experience ever. They would not send out my order unless I played hide and seek with a fake charge in my bank account. I finally had to cancel my order and buy it some where else. Zumiez online sucks dont even bother just find stuff elsewhere. 0 stars

Great customer service! Went above and beyond!

Although the website states that Zumiez ships to APO in support of the U.S. military, they do not. Everything ships directly to UPS and then it is up to the UPS worker to identify the APO address and switch the method of shipment over to USPS. We recently ordered 4 shirts. 1 was handled appropriately. 1 took 3 times as long for shipment and was switched over. 2 items were returned to shipper. Of the last 2 items, it fell on us to identify the problem and contact customer service to correct this. All we got was “Do you want to return the items and get your money back or do you want to send the items?” There was never an “I’m sorry” and no consideration for a discount. Very poor customer experience all the way around.

It was a good experience to buy in this store because of the good customer service given by the staff. They make a lot of questions to know how is my equipment size. Also, they were aware of what are my favorite skate brands and how the shape of the board is gonna help me to have a better performance. Furthermore, the prices for the equipment are not high and it has good quality and affordable.

Package arrived quickly enough, cheap international shipping and overall very good prices!! Customer service was also helpful.

I was super skeptical about buying anything from their online store after reading so many negative reviews. So I decided to pay $15 for shipping instead of using the free shipping they offered. My items arrived within 3 days, as described, and the correct sizing. Maybe my order was given extra care because I paid extra for shipping. I personally had a great experience and will purchase from them again.

I love zumiez clothes but I bought a t shirt four months ago and it's already falling apart. I shouldn't have to pay $30-$35 for a t shirt I have to sew together myself. This shirt is also important to me as it has affirmations on it. Something needs to be done about this quality because it's disgusting to me. Profit, profit, profit.