Zumiez Reviews 

Shocking company! Ordered a deck from these and I was worried about shipping from the US but when I got to checkout it stated I was elegible for free shipping which I thought.....brilliant. Was never prompted to pay a shipping fee and there wasn't anything that clearly stated that I would have too untill the parcel tuned up at my door and I was being asked for just under £25 for shipping? 😂 😂 What a joke of a company. They know they've got you aswell... They offerd me a refund if a sent the item back from the UK but I'd only be refunded for the item and not for the shipping it would cost me to send back 🤔AVOID AVOID AVOID at all cost if your outside the US

Ordered on line to pick up in store-not available but offered to ship free!! They were a pleasure to work with! Benjamin is fabulous!

Step 1: Purchase an item.

Step 2: Get Rekt with a £27.82 Import Duty/Customs Tax.

10/10 would not get Rekt again.

I ordered 3 pieces of clothing about 2 weeks ago and I've just received a message that my ordered has been delivered but the order has been delivered to Corona, CA when I actually live in Portugal

everything is great except i order a pair of blue vans with checkered foxing and the checkers foxing is not very good it came of within hours in one shoe

I paid for over night next day air so I can get my snowboarding boots before my trip. It's been 3 days and ups barley got my package from Zumiez the shipper. Terrible customer service terrible company. Now my trip is delayed and I lost out on a lot of money invested.

I went in today, January 8th, to return a watch I purchased months ago. A little backstory because I know this may seem fishy, but the watch was over $250 and I purchased it in August. As soon as I bought it I threw away the receipt, rookie mistake because I thought I’d be keeping it. Took it home and mom said no way you are wearing that out of the house, way too flashy, expensive, etc. No longer had the receipt so I stashed it away in a drawer for MONTHS, thinking I could not return it, left it untouched, hadn’t even gotten it fitted yet (adjusted the band so it’d fit me) by paying someone to take the extra links out. About two days ago I found the thing and contacted Zumiez Customer Care online, the associate was EXTREMELY helpful in tracking down my receipt and assuring me I could return it, and would receive STORE CREDIT amounting to what I paid for it since it had been over 90 days, as outlined in the return policy which I also went over ONLINE before even going in store to return it (2 stars only for Sage the helpful customer care agent). So I go to return it, first of all I show the girl the receipt that the customer care associate from ZUMIEZ HEADQUARTERS had emailed to me, it even says its a CORPORATE REPRINT on the receipt I showed her. She immediately scrunches up her face at it, and just idly handles my watch as if I forged it or something. Calls over some other guy who I assumed has worked there longer and trains her or something since I’ve seen him multiple times when I visited that store, says right in front of me “I’ve never seen this receipt before, can you check it out” after I’ve already explained to her I had it emailed to me from a customer care representative. The dude checks it out too, he asks me if I contacted headquarters and I said yes, that’s how I got the receipt, and he says “well you can’t return it anyways, you bought it in August,” in a VERY rude and disrespectful tone, kind of loud in front of customers in line and at the register next to him. The girl goes “yeah, you can’t return it and I’ve never seen this receipt before” even though that CLEARLY has no relevance here. I calmly tell him the return policy says it’s still eligible for store credit of the lowest promotional price even after 90 days. A+ for not knowing their own return policy, as they both go look at the return policy as if to prove me wrong, and read aloud the part about purchases over 90 days old. The guy gets quiet for a minute then says to her “is it in good condition” and I watch as they extensively check out the watch (even though it’s remained untouched for months and it’s in PERFECT condition but I understand this is apart of their procedure, I guess) for what felt like a little too long as the female examined the same part for a long time and tried pointing out to him places on the watch where there were still no scuffs, marks, anything. The guy looks at me with a kind of stuck up look and asks “what was wrong with it” and I briefly explain the dilemma with my parents not approving of me having it but I’d already thrown away the receipt. After this he finally left her to complete the transaction. I was finally issued my gift card and the female cashier made a half assed attempt to be nice to me after discreetly acting as if my receipt were invalid, even though she said herself it had all the sales numbers and everything on it. Won’t be visiting this Zumiez location ever again. Stay away from it, it’s at Culver City Mall, 6000 Sepulveda Blvd, Los Angeles, California. I felt disrespected and even embarrassed for just wanting to return my item.

I ordered a new board online. About an hour later I get a call from a Zumiez employee in Maine (not where I live) asking me if I want the board set up for me or have the parts sent individually. I called him back and asked for it to be a complete and then half an hour later, (only an hour and a half after I ordered it), the order SHIPPED. That's some insane speed. Also, when I bought my first board in-store about a year ago, the employee gave me suggestions and let me test it out and was very helpful. Every employee I've met has been friendly, helpful, and set on giving me the best deal they could find.

I’ve always shopped at Zumiez in malls but once I ordered a deck and all the griptape was scraped and the deck itself was also scraped... their shipping was also really slow and the package itself was a mess. Would not recommend buying online.

I want to thank the Zumiez customer service team for all of your help today. I had ordered e-gift cards for my daughters birthday and an IT issue prevented the cards from delivering electronically. Your team was great and stayed in touch with me about the problem. Once it was determined that the issue would not be resolved today, you made arrangements with Josh at your Frederick, MD location to have cards ready for me at the FSK Mall store.
It was amazing to walk in and have them ready after a long day worrying. While it was inconvenient to have to pick them up, you took quick action to help and I can’t thank you enough.

Bought a hoodie for my daughter $80 from zumies for Christmas.freehold mall when I got home found a big cut tried to returned it they refused I called the cop they couldn’t do anything
That store big scam stay away save ur money

A young man named Jayden helped me at the Mic Mac mall location. He was terrific and I couldn't have been happier with his customer service.

Was totally impressed by the super quick delivery time. Ordered online Tues morning and received by Noon Wed!! A week before Christmas too. Best holiday shipping ever! Plus love love love the stickers and personalized note in the package. Good Job!!

Ordered an item online and when I received the item, it still has security tag on it. Now I have to make a trip to the mall which is what I was trying to avoid. Very unhappy.

Nice customer service in store. Guy went to go check the storage if they had my size. Nice!

I ordered online t-shirt priced $24.95 but paid $75 in total due to dishonesty of this shop who on import documents puts only t-shirt cost but not showing shipping costs which I paid to them. As result of this I needed to pay another $24.95 to DHL to be able to receive the t-shirt.
This is disgusting!!!

This place is amazing I love all there clothes and shop there quite frequently

I ordered my deck on zumiez and but the grip tape came ripped and my deck was stained red when I didn’t order it like that.

kinda weird but i was checking out online and it kept saying something about my card info was wrong and went on my bank account and they charged me 120 three times. But yet no info about actually shipping it... idk but im very mad

Products are good quality. Shipping is amazingly fast. I am a repeat customer and will continue to do business with this company. I do recommend them.