I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more
Company replied
Used the knife this morning to dice veg,extremely comfortable grip,sharp as a lance,thank you for the protective sheath I will keep it in it in the drawer so no trips to A andE!!! Later in the day no... See more
We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more
Company replied
Company details
Written by the company
Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.
Contact info
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, Farnborough, United Kingdom
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- www.zyliss.co.uk
4.3
Excellent
254 reviews
Replied to 47% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far so very good
So far so very good. I’ve tried loads of so called “guaranteed no stick pans” but this pan doesn’t have a similar coating but so far no sticking or staining! Long may this continue!
April 17, 2026
Update on previous review.
Update on previous review.
Followed zyliss reply to previous review and sent yet another e mail and still no response.
April 28, 2026
Unprompted review
Reply from Zyliss UK
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear your email has been unsuccessful.
Please feel free to call us on 01252 828 000 and we will be able to assist further.
Your comments are much appreciated.
Kind Regards,
Zyliss
Had an issue with a frying pan
Had an issue with a frying pan, which they dealt with very quickly sending a replacement
April 22, 2026
Unprompted review
Reply from Zyliss UK
Hello Tony,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Great customer service and care
I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an equally priced item. Which they have honoured and resolved my issue. All credit to Phoebe Frolich, who was always prompt in responding and very courteous and supportive. Happy to have purchased the alternative item from this well known company.
April 14, 2026
Unprompted review
Reply from Zyliss UK
Hello,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with Phoebe from our Customer Service Team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Reply from Zyliss UK
Hello Jason,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience.
Your comments are much appreciated.
Kind Regards,
Zyliss
I am now open mouthed in amazement at…
I am now open mouthed in amazement at the simple incompetence of your company. I have already explained that you sent your thing to the wrong address. I obtained an alternative from Amazon in 1 working day. Very good quality. And therefore you owe me £14.50. Quite simply you do not know what you are doing. I have written you off John Baker 4 Paget House
Grove Place
March 23, 2026
Reply from Zyliss UK
Hello John,
Thank you for your feedback regarding your order and we are sorry to hear of your experience.
I am unable to find your previous email correspondence and have therefore sent you a new email confirming that we are able to process your refund.
We apologise for the inconvenience caused.
All the best,
The Zyliss Team
I give this company 5 stars for the…
I give this company 5 stars for the length of the guarantee of their products plus the efficiency when a problem arises. I bought one of the little mini choppers just over a year ago when the pull cord on the lid stopped springing back. I contacted the company to see if I could purchase a new lid. They replied almost instantly and after I sent photos of the lid plus my order for proof of purchase they sent me a whole new chopper, not just the lid. Every thing was completed within a few days. Absolutely delighted.
April 9, 2026
Unprompted review
Reply from Zyliss UK
Hello Christine,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our Customer Service Team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Really good, comfortable knives
Speedy service. Brilliant knives.
Wish it were possible to buy the smaller green knife separately- I damaged the handle, but the 2 other knives are still perfect!
March 25, 2026
Nice little container glass but its bit…
Nice little container glass but its bit too small for a lot of foodstuff. Good quality
March 17, 2026
Excellent service and nice set of knifes
March 17, 2026
Reply from Zyliss UK
Hello Diane,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Exactly what it said on the box.
No issues , comfortable handles. Works as it’s suppose to do.
March 20, 2026
Reply from Zyliss UK
Hello Richard,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience.
Your comments are much appreciated.
Kind Regards,
The Cole & Mason
Excellent bread knife
March 19, 2026
It was all fine thank you and good bye.
March 11, 2026
Reply from Zyliss UK
Hello Mr Cairns,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
still haven't got an answer to my…
still haven't got an answer to my question if the cheese grater will be available in metal
but i guess it's a minor thing
March 4, 2026
Great customer service and very quick response to contact
Purchased a Zyliss product while on holiday and item was faulty. Returning item to the retailer was not an option so I contacted Zyliss customer services and received an email with offer of replacement item to be mailed to me.
Cannot fault that for customer service!
March 19, 2026
Unprompted review
Reply from Zyliss UK
Hello,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Quick and efficient service and quality…
Quick and efficient service and quality products. Enough said!
February 23, 2026
Reply from Zyliss UK
Hello Ricky,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience.
Your comments are much appreciated.
Kind Regards,
Zyliss
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