I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more
Company replied
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Review summary
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I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more
Company replied
It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same ma... See more
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We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more
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Company details
Written by the company
Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.
Contact info
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, Farnborough, United Kingdom
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- www.zyliss.co.uk
4.4
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
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Reply from Zyliss UK
Hi Kevin,
Thank you for taking the time to leave a review, we appreciate the kind feedback and hope you order from Zyliss again soon.
Kind Regards,
The Zyliss Team
The original design for this pizza…
The original design for this pizza wheel was infinitely better. They've made it harder to use as it feels like it is going to split into its two sections. When washing little pieces fall out, I almost lost one the other day then you wouldn't be able to use the wheel at all. Wish I hadn't bothered.
January 15, 2026
Missing item
I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan.
I emailed and explained I had not received the order yet so why was I receiving these emails.
I still hsd not received my order and was told to look at tracking with DPD.
I had already been doing this. I know when a delivery update does not change it usually means it is lost or damaged.
Eventually customer services chased it up, and could not find any answers from DPD.
I was asked if I would like a refund or replacement sent out. I opted for a replacement which came within rwo days.
The point is, I as the customer should not have to keep chasing an order up.
Fortunately all wad resolved eventually.
January 5, 2026
Reply from Zyliss UK
Thank you for your feedback and for your patience throughout this experience. We’re sorry for the frustration caused by the delivery delay and for the need to chase updates, we aim to get back to customers within 3-5 days.
While the issue was outside our control, we appreciate you highlighting where communication could have been better. We’re glad our team was able to resolve this quickly by arranging a replacement, but we understand the inconvenience caused beforehand.
Thank you again for sharing your experience, your feedback helps us improve.
Kind Regards,
The Zyliss Team
Excellent products
Easy to deal with and thorough checks on age and I.D too. Fabulous knives as always
January 8, 2026
Reply from Zyliss UK
Hi Julia,
Thank you for your kind feedback. We’re glad you found the process easy and that our age and ID checks were clear and thorough. It’s great to hear you’re enjoying the knives too, we really appreciate your continued support.
Kind Regards,
The Zyliss Team
Positive buying experience.
I am very pleased with my purchase and it has been a positive buying experience.
January 7, 2026
Reply from Zyliss UK
Hi Evelyn,
Thank you for your lovely feedback. We’re really pleased to hear you’re happy with your purchase and that you had a positive buying experience. We truly appreciate your support.
Kind Regards,
The Zyliss Team
Reply from Zyliss UK
Hi there,
Thank you for your feedback. We’re glad to hear the ordering process was smooth and that the age verification was clear and straightforward. We appreciate you taking the time to share your experience.
Kind Regards,
The Zyliss Team
Fabulous knives complicated order system poor coms
Fabulous knives but I ordered them on 29/11 and finally received them 15/01 with many emails back and forth.
January 20, 2026
Reply from Zyliss UK
Hi there,
Thank you for your feedback and for your patience. We’re very sorry for the extended delay and the back-and-forth you experienced while waiting for your order — this is not the level of service we aim to provide. The festive period did place increased pressure on our team, but we fully appreciate that this should not have affected your experience.
We’re pleased to hear you’re happy with the knives and we truly appreciate you taking the time to share your feedback, which we’re using to improve our processes moving forward.
Kind Regards,
The Zyliss Team
This company is a disaster to deal with - totally incompetent.
Nothing went right. The company is totally incompetent, and have proved it again by sending another question asking how satisfied I am with the product that was never delivered.
Having ordered the product and paid for it, I received a mail advising that it had been delivered, and asking what I thought of the product.
A day later I received a mail explaining that the product is not available, and cannot be supplied.
Why a company would confirm the order, accept payment, confirm delivery, then advise the product is unavailable, then a week later send a further questionnaire about how satisfied I am with the product is completely beyond me.
I am still waiting for a refund of the money paid for the product.
I have, of course received no response to my complaint about how the company has treated me.
January 5, 2026
All good
Great items delivered by DPD who are always reliable. Only complaint would be that we received a request to confirm items had been delivered before delivery.
January 5, 2026
Reply from Zyliss UK
Thank you for your feedback. We’re glad to hear you’re happy with your items and the delivery overall. We appreciate you flagging the delivery confirmation message and will take this into account as we continue to improve our customer communications.
Kind Regards,
The Zyliss Team
We had an old zyliss Y peeler
We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfection! have bought this style as it's so much better than any other peeler. Perfect width, nice handle & feels safe, despite being sharp
January 8, 2026
Reply from Zyliss UK
Thank you for such a thoughtful review. We’re delighted to hear you’re enjoying the return to the classic Y Peeler design and that it lives up to the original you used for so many years. We really appreciate your loyalty and kind words.
Kind Regards,
The Zyliss Team
Reply from Zyliss UK
Hi Kevin,
Thank you for taking the time to share your feedback.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Zyliss Team
Reply from Zyliss UK
Hi there,
Thank you for taking the time to share your feedback.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. We have also had a high volume of messages, and our customer service team will get back to you as soon as possible.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Zyliss Team
Hasn’t arrived
Hasn’t arrived - 2 weeks after order . Was meant to arrive before Xmas.
December 22, 2025
Reply from Zyliss UK
Hi Melissa,
Thank you for taking the time to share your feedback.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, we would be more than happy to look into this for you - please contact our customer care team at ecommerce.orders@dkhouseholdbrands.com.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Zyliss Team
I have not received the parcel
I have not received the parcel.
After seeing response from the seller, sent 2nd email - no answer!
December 23, 2025
Reply from Zyliss UK
Thank you for leaving a review. I am sorry to hear you have not received the order.
As outlined on our Christmas & Deliveries page: https://zyliss.co.uk/pages/christmas-ordering, our warehouse operations were temporarily closed from 21st December to 6th January due to our annual Christmas shutdown and stocktaking period. All orders are now being processed and will be fulfilled and dispatched from 7th January.
If you have any further questions or need additional support, please don’t hesitate to contact our customer care team at ecommerce.orders@dkhouseholdbrands.com - we’ll be happy to help.
Many thanks,
The Zyliss Team
Excellent customer service
Excellent customer service, responsive and solve the problem immediately. Also, their products are very good too!
December 1, 2025
Useful zesting tool
I have tried out this zester. It's easy to use and I had no problems removing most of the zest in thin strips from the surfaces of two lemons without going into the pith.
December 11, 2025
Sent 1/3 of order which was intended as…
Sent 1/3 of order which was intended as a set . no opportunity to cancel
December 1, 2025
Excellent customer service.
December 1, 2025
It was so quick
December 1, 2025
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