Zyliss UK Reviews 

288
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the kitchen items, noting they are durable, beautifully designed, and make daily cooking tasks much easier and more enjoyable. People also highlight the incredibly helpful customer support team and exceptionally fast delivery services provided by reliable couriers. Some reviewers were not happy with occasional delivery delays or missing items, experiencing significant frustration when attempting to track their orders. Additionally, a few other people also felt that certain products had unexpected quality issues, mentioning broken parts or items failing after short periods of use.

What people talk about most

Product

People report positive experiences with product, noting that items are reasonably priced and of good quality.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well-designed and extremely... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that parcels arrive in a... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and polite staff.... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that products are easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more

Company replied

Rated 4 out of 5 stars

I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more

Company replied

Rated 4 out of 5 stars

It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same ma... See more

Company replied

Rated 5 out of 5 stars

We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more

Company replied


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Knife Store

Written by the company

Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(288)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service & product

Excellent customer service (Phoebe at Zyliss), I have an easy pull food processor (E910015) which developed a fault 3 years after purchase (pull cord was stuck out), contact customer service (comes with a 5 year warranty) sent a photo of it and receipt, they put a brand new one in the post. No hassle, simple and demonstrates why these are the best ones to buy. I've had others which are a waste of time. The Zyliss easy pull is a few £ more but worth it.

June 11, 2026
Unprompted review
Zyliss UK logo

Reply from Zyliss UK

Hello Ashley,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience with Phoebe from our Customer Service Team.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

Zyliss honoured guarantee. Thanks

Zyliss have been so helpful when we required a replacement frying pan which has now arrived. It's good to know that Zyliss can be relied on and that they honoured their warranty. Their customer service department kept in contact so that we knew what was going on. We are very happy customers.

June 16, 2026
Unprompted review
Zyliss UK logo

Reply from Zyliss UK

Hello Paul,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience with our Customer Service Team.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

Delivered as promissed

Delivered as promissed, good quality nonstick pans.

May 27, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello Marek,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 4 out of 5 stars

Zyliss knife - Good size makes cutting vegetables easier

It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same make soon and perhaps a knife sharpener for longevity.

May 19, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello Mags,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

Excellent products from Zyliss great…

Excellent products from Zyliss great quality and value, easy to order and great delivery service

May 18, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello Mary,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

Great quality product

Super quality product, great customer service and a very quick delivery time.

May 18, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello Granger,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

Great product and great service

My Zyliss Cafetiere mug was to replace one I have lost. So helpful for when away.
The service from Zyliss was excellent. Ordered one day and delivered the next.

May 1, 2026
Rated 5 out of 5 stars

perfect knife for fresh bread!

We love the bread knife and chopping board. The knife slices through freshly baked sourdough beautifully, and the chopping board is a great size for everyday use. It is also very easy to clean.

April 15, 2026
Rated 4 out of 5 stars

It was all ok

April 13, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello Gerald,

Thank you for taking the time to share your feedback.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

So far so very good

So far so very good. I’ve tried loads of so called “guaranteed no stick pans” but this pan doesn’t have a similar coating but so far no sticking or staining! Long may this continue!

April 17, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello Rob,

Thank you for taking the time to share your feedback.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 1 out of 5 stars

Update on previous review.

Update on previous review.
Followed zyliss reply to previous review and sent yet another e mail and still no response.

April 28, 2026
Unprompted review
Zyliss UK logo

Reply from Zyliss UK

Hello,

Thank you for taking the time to share your feedback.

We are sorry to hear your email has been unsuccessful.

Please feel free to call us on 01252 828 000 and we will be able to assist further.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

Had an issue with a frying pan

Had an issue with a frying pan, which they dealt with very quickly sending a replacement

April 22, 2026
Unprompted review
Zyliss UK logo

Reply from Zyliss UK

Hello Tony,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience with our customer service team.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 4 out of 5 stars

Great customer service and care

I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an equally priced item. Which they have honoured and resolved my issue. All credit to Phoebe Frolich, who was always prompt in responding and very courteous and supportive. Happy to have purchased the alternative item from this well known company.

April 14, 2026
Unprompted review
Zyliss UK logo

Reply from Zyliss UK

Hello,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience with Phoebe from our Customer Service Team.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 5 out of 5 stars

All good

All good. Quick turnaround and delivery. I've shopped here before.

March 30, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello Jason,

Thank you for taking the time to share your feedback.

We're happy to assist and glad to hear of your positive experience.

Your comments are much appreciated.

Kind Regards,
Zyliss

Rated 1 out of 5 stars

I am now open mouthed in amazement at…

I am now open mouthed in amazement at the simple incompetence of your company. I have already explained that you sent your thing to the wrong address. I obtained an alternative from Amazon in 1 working day. Very good quality. And therefore you owe me £14.50. Quite simply you do not know what you are doing. I have written you off John Baker 4 Paget House
Grove Place

March 23, 2026
Zyliss UK logo

Reply from Zyliss UK

Hello John,

Thank you for your feedback regarding your order and we are sorry to hear of your experience.

I am unable to find your previous email correspondence and have therefore sent you a new email confirming that we are able to process your refund.

We apologise for the inconvenience caused.



All the best,
The Zyliss Team

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