Drew Wylie sourced just what I needed and notified me when it was available to order. If he doesn't have what you're looking for just ask and hell do his best to get it for you. I'd highly recommen... See more
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Great service! Thanks ever so much to Drew for taking the time to talk through my purchase on the phone and provide really helpful and insightful advice. Great to talk to someone who's clearly really... See more
Company replied
Ignored emails, terrible the worse I have come across and none have ever been as bad, this ends it with online retailers, from now only click and collect from stores with their own collection point... See more
Company replied
Super easy to order what I was looking for and having plenty in stock. It felt personal to me and the family run business really appreciate your custom no matter how big or small. Everything felt pers... See more
Company details
Written by the company
whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...
Contact info
KY8 4FX, Thornton, Fife, United Kingdom
- 07566216472
- info@wyliesoutdoorworld.com
- wyliesoutdoorworld.com
4.5
Excellent
857 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely brilliant service.
February 9, 2023
Unprompted review
Not impressed by customer service
Not impressed by customer service. They would take the last penny of you. Over charged for nothing.let down by the company I held in high regard.
February 4, 2023
Reply from Wylies Outdoor World
What Robert doesn't state is he ordered an age verification item. He refused to provide id. He wasn't happy because he didn't get his item after asking us to break the law.
If you dont want to provide id then don't purchase an age verified item. Read the info on the product page.
Its the law. We won't break it for you because you can't be bothered reading the info we provide before during and after your purchase.
If you had read the info on knife sales on the product page, and completed the age verification process which is a legal regiment you may have had a better experience.
Several people a week purchase a bladed tool without reading the warnings and then complain about our service when we refuse to break the law for them
we do exactly what the law requires us to do as a registered knife dealer and what the info on the product page tells you we will do if you fail the age verification process.
Thats not bad service. If you had read the info, followed the easy to understand instructions your order would have been dispatched the following day.
You are responsible for your own experience in this case.
Very fast delivery
Very fast delivery. Item well wrapped. Exactly what I needed. Thank you.
February 20, 2023
Mora Eldris Neck Knife Kit
Received my small, neck mora blade and fire lighter at an amazing price and with a super quick deliver time. Looking forward to using it in my next trip. Thanks.
February 17, 2023
Unprompted review
Remarkably good product
Brilliant equipment, excellent knowledgeable seller. Thank you.
February 11, 2023
Easy ordering
Easy ordering. Great price.
DPD poor, received my item a week ago, still not delivered.
February 6, 2023
excellent service
February 4, 2023
Super helpful and friendly
Really helpful when the item I wanted was out of stock. Went the extra mile to ensure I wasn’t disappointed. Will definitely use Wylies again based off of this experience.
February 3, 2023
Great price,quick delivery.
January 26, 2023
Happy to Recommend!
I bought a few bits of outdoor gear from Wylie's and was very impressed with the service.
The items were reasonably priced, the website easy to navigate, plenty of choice product wise and the delivery was prompt.
Really impressed and would have no hesitation in using again.
January 9, 2023
Fast and efficient
January 17, 2023
Unprompted review
Super fast delivery, helpful supplier
Delivered super fast! Very responsive supplier. Last time I ordered from them was during the pandemic when stock was hard to get hold of and I had lots of communication from the supplier suggesting alternatives. Really helpful.
January 11, 2023
Unbelievably poor service.
Unbelievably poor service.
Lies and nonsense used to mask unprofessionalism.
January 13, 2023
Unprompted review
Reply from Wylies Outdoor World
This is a fake review from someone setting up several accounts to leave negative reviews
Good range of products.very poor…
Good range of products.very poor customer service. beware read all small print and q&a before ordering.
November 24, 2022
Reply from Wylies Outdoor World
another customer that refused to read the info provided right above the buy button. AGE VERIFICATION IS THE LAW! if you had read the info in the big red box that says...
"AGE VERIFICATION REQUIRED!
By purchasing this item you confirm you are over 18 years of age and agree to complete the age verification process after purchase. We have a dedicated page to help you with this. HOW TO SUBMIT"
you would have got your order the following day.
I quote also from the info on that page...
"Its unfortunate that this section is necessary, but it is. Once a day, everyday of the week there is someone that believes the laws, and regulations do not apply to them, they are somehow entitled to an exception, or they do not have to follow the steps we require to complete age verification.
Let us save you the time. You are not! Please do not ask us to break the law or amend the age verification process for you. No exceptions will be made.
Do it once, do it right, get your order out to you that night!"
If you choose to ignore all the info, the warnings, and our follow-up emails please don't blame our customer service.
Excellent service as always
December 29, 2022
Unprompted review
Great product and great service!
January 1, 2023
Unprompted review
Extremely fast delivery and product was…
Extremely fast delivery and product was really good quality
December 31, 2022
Great communication from Wylie's…
Great communication from Wylie's regarding delivery.
December 20, 2022
AVOID!
Awful customer service. AVOID
Incredibly rude. If he does not receive your age verification email he will just keep your money, not send the item and not contact you.
December 14, 2022
Unprompted review
Reply from Wylies Outdoor World
Steven purchased an axe from us and willfully decided to ignore all warnings and info provided by us before, during and after his purchase stating that the item requires him to complete the age verification process by law before the order can be dispatched. A week later he emails us complaining about our customer service...
The facts are simple, if he had completed the age verification check his order would have arrived next day. Now he will have to wait till we reopen in January, because he missed our last shipping date.
There are no exceptions when it comes to age verification orders. This customer is solely responsible for the delay of his own order.
We will not break the law for you, no matter how many negative reviews you leave. A negative review for upholding the law and maintaining our integrity is preferable to an unlimited fine, loosing our knife dealers licence, and a custodial sentence for myself.
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