Excellent support services! Although I had some difficulties to install the product my experience is very good. I received support very fast and finally I have what I wanted.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, i bought a product that would not activate and got a refund.
Company replied
I just purchased a software license through the Wyrel website from the seller MS_GENUINE without any problems. It's completely trustworthy; they sent me the key within a couple of hours of payment. I'... See more
Company replied
I wholeheartedly recommend the seller, even though there was a slight delay, they responded and sent everything correctly. It's worth it when you find a good store; it worked and is original. You can... See more
Company replied
Company details
Written by the company
🎮 Digital Store for Gamers 🎮 🌟 Welcome to the world of gamers! Here, you can buy game keys, game cards, top-up cards, subscription cards, and software products. 🛒 🔥 Discover an incredible selection: from the latest game hits and exclusive in-game items to essential tools and software for productivity. 💻🎮 Whether you're enhancing your gaming experience or expanding your digital library, our store offers great prices, secure transactions, and fast delivery for every product. ⚡ Join our gamer community and enjoy a shopping experience made just for you! 👾
Contact info
Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 142, 11317, Tallinn, Estonia
- support@wyrel.com
- wyrel.com
4.1
Great
437 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
product worked as intended
product worked as intended, super fast and kind. Absolutely would recommend
August 23, 2025
Unprompted review
Reply from Wyrel
We’re in the endgame now, and your review just made us feel invincible!
Thank you for the praise. We’ll keep bringing our A-game for your future experiences.
D4anger review
Seler is always delivering without any problems, fast an patiently
August 21, 2025
Unprompted review
Reply from Wyrel
Thank you for your fantastic review!
Your satisfaction is our greatest reward.
We're proud to offer a platform that ensures both buyers and sellers have a positive, stress-free experience.
A little bit late but all right
They were a couple hours late in delivering the activation code, but it finally went right and win 11 is running ok in my computer. Communication would be an issue to improve, but they are good sellers.
August 19, 2025
Unprompted review
Reply from Wyrel
You’ve given us the boost we needed for the next level.
Your feedback is like the ultimate buff. Thanks for being awesome!
very nice and friendly
very nice and friendly and is normaly very fast if u want an key get it from him
August 19, 2025
Unprompted review
Reply from Wyrel
Your positive feedback means the world to us!
We're committed to providing exceptional service, and we're thrilled to know that you had a smooth and enjoyable transaction on Wyrel.
Hope to see you again soon!
Reply from Wyrel
Thank you for your glowing review!
We love hearing that our efforts made a positive difference in your buying experience.
Wyrel is here to ensure every transaction is safe, secure, and simple.
Office 2021 Pro
The key works and is inexpensive. Everything is great.
August 16, 2025
Unprompted review
Reply from Wyrel
Your feedback just gave us a full HP restore!
Hearing your experience was so positive gives us the energy to keep optimizing and delivering game-changing service.
Good platform.
August 16, 2025
Unprompted review
Reply from Wyrel
We greatly appreciate your positive feedback!
Hearing about your smooth and successful experience with Wyrel is incredibly rewarding.
We're always here to provide you with top-quality service whenever you need us.
quick and reliable
August 13, 2025
Unprompted review
Reply from Wyrel
Your positive feedback means a lot to us!
At Wyrel, we focus on ensuring customer satisfaction by connecting buyers with reliable sellers.
We're delighted to hear that everything went smoothly for you, and we hope to see you back soon!
Great seller
Great seller, very helpful and responsive. Everything went smoothly. Highly recommend!
August 11, 2025
Unprompted review
Reply from Wyrel
Thank you for your fantastic review!
Your satisfaction is our greatest reward.
We're proud to offer a platform that ensures both buyers and sellers have a positive, stress-free experience.
Fast delivery!
August 7, 2025
Unprompted review
Reply from Wyrel
Your positive feedback means the world to us!
We're committed to providing exceptional service, and we're thrilled to know that you had a smooth and enjoyable transaction on Wyrel.
Hope to see you again soon!
Total scam
Total scam, bought a license there, no reply and no key from the seller, you can not even open a dispute. Avoid at all cost
July 29, 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via live chat on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
A complete failure
A complete failure. You can only figure out where to poke after 5 minutes, I bought the game, the key does not fit my account because of the region (russia) on the site there is no usual refund button, you have to look for where to click to refund the money (there is no such button) in the end I lost $ 8 and I understand that I was fuckked up!
July 27, 2025
Unprompted review
Reply from Wyrel
Dear customer,
We’re sorry to hear about your experience, but it’s important to clarify a few key points. Before making a purchase, each product page clearly displays region compatibility and important activation instructions. If a key is restricted to a specific region, this is noted directly in the offer details to help customers avoid such issues.
Our platform also has a dispute system in place — while there isn’t a “refund button” in the traditional sense, buyers can initiate a dispute directly from their order page if there is a problem. Thousands of customers use this process successfully every day.
In your case, the key was delivered and matched the offer description. If it is incompatible due to the region settings on your account, unfortunately, this falls under buyer responsibility, as we cannot override regional restrictions set by publishers. We always recommend verifying your account region before completing a purchase.
We appreciate your feedback and remain available to assist with any future purchases.
Warning against.
I bought a key that doesn't work because it wasn't from my region but from the CIS. Even though there's a 30-day warranty, they won't refund my money or replace the key with one from the European Union.If I'd spent 5 euro, that would have been fine, but I spent 33 euro. It's a scandal that they're stealing my money. I don't recommend this pseudo-game key store.
July 17, 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via live chat on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Seller did not send me a code
Seller did not send me a code, scam I dont recommend
July 17, 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via live chat on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Reply from Wyrel
Thank you so much for your positive feedback!
We're thrilled to hear that your transaction went smoothly and that you had a great experience with our seller.
At Wyrel , we strive to make every purchase secure and effortless, and your review confirms we're on the right track!
Waiting ages to receive the Order…
Waiting ages to receive the Order number: 196913 when the amount was instantly left...
July 2, 2025
Unprompted review
Reply from Wyrel
We’re sorry to hear about the delay and understand how frustrating it can be when the payment is processed instantly, but the order isn’t fulfilled as quickly.
Upon reviewing the status of order #196913, we can confirm that the payment was successfully received; however, sometimes certain transactions undergo an additional verification step to ensure the security of both the buyer and the seller.
This may slightly delay the automatic delivery process. In such cases, the system usually resolves the issue shortly, or our support team steps in to ensure completion.
If you still haven’t received your product, please contact our support team directly through your Wyrel account so we can prioritize your case and assist you immediately.
Your satisfaction is important to us, and we’re here to make sure you receive what you paid for.
Such a crazy system
Such a crazy system. I payed 13 euros for a game, and it had 2 hours to be verified. They refunded it after. And the to select another game i thought lemme add some more money. So i made bank payment for 10 euros and waited whole day for verification. After verifying the funds they gave it to my account balance. So i ordered the game through their website balance and guess what ? I HAVE TO WAIT TO GET VERIFYIED.
June 27, 2025
Unprompted review
Reply from Wyrel
Dear Customer,
We're sorry to hear that your experience felt frustrating, and we understand how delays can be disappointing.
Please note that you chose bank transfer as your payment method to top up your balance. This method requires manual confirmation by the payment processor, which can take several hours depending on the bank's processing times. Until those funds are confirmed, the system cannot release the balance or allow a seller to process your order.
Unfortunately, we are not a payment provider and have no control over the duration it takes for a bank transfer to be verified. Once your funds were confirmed, they were added to your account, and your order could proceed through the platform as expected.
We truly appreciate your patience, and our support team is always available if you need any help with future orders or choosing faster payment methods.
Reply from Wyrel
Thank you for your kind words and for choosing Wyrel!
We're committed to making the buying process as simple and secure as possible, and it's wonderful to know that our platform lived up to your expectations.
We hope to assist you again soon!
Region-locked keys with poor disclosure
Bought a key marked “CIS (without RU)” with no explanation or country list. Key doesn’t work in my region, and support just repeats copy-paste responses. No refund offered. Zero accountability.
If you had a similar experience, please share it here. Others need to be warned.
June 14, 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for your review.
We’re sorry the key you purchased didn’t work in your region — we understand how frustrating that can be. However, we’d like to clarify the facts.
Every offer on Wyrel includes clear regional restrictions visible before purchase.
In your case, the product was explicitly marked “CIS (without RU)”, and that detail is not hidden, nor does it require additional clicks or special access. Buyers are expected to verify that their region matches the product’s availability before confirming the purchase.
We always encourage users to double-check the region lock and activation availability, especially for region-specific keys. This information is provided up front precisely to help customers avoid mismatches.
The seller fulfilled the order correctly based on the offer description, and there was no misrepresentation or misinformation. For that reason, the sale is considered valid, and unfortunately, we cannot offer refunds for incorrectly purchased items due to a failure to check region compatibility.
We don’t hide details — we highlight them. We just ask that buyers take a moment to review the information presented.
SCAM ALERT
Update: I added a critical comment also from another account (I've already deleted it) because I'm shocked that in the 21st century when we finally came to normalization of online shopping, I suddenly felt cheated like in a 3rd world country. Besides, how does that relate to the fact that you yourself delete (or sellers delete) negative comments about purchases on your site? is that fair? Luckily I have them archived in the form of screenshots.
SCAM ALERT! This website tolerate the operation of a store/stores on your website, which has 14 negative opinions out of 20 and they don't care about it. The method of fraud is described below:
Guy's whole business idea is to rip people off. His keys are sold at good prices, but there's one catch. They can be activated in the CIS region. CIS region is not a commonly used term to define a region of the world (like EMEA, APAC, AMER). What does a 30-day guarantee mean if you are unable to accept a return when the purchased product does not work? I think this is a deliberate action aimed at deceiving people. According to EU law, every buyer has the right to return a product (including digital - if it has not been activated) within 14 days (without giving a reason). This person does not respect this law. If someone feels aggrieved in this case, please email enzcodesscam [at] gmail.com
June 13, 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for sharing your feedback. While we take all concerns seriously, we feel it’s important to respond clearly and factually to address the claims made in your review.
Let’s address the core issue:
You purchased a CIS-region key, which is clearly marked on the product page — both in the region field and in the product description provided by the seller. Additionally, our platform includes region filters (EU, Global, CIS, etc.) that help buyers avoid exactly this kind of mismatch when used properly.
There was no hidden information, no deception, and no "scam." Every customer — including anyone reading this — is welcome to visit any offer from this seller and verify the facts for themselves. Nothing is concealed. It’s fully transparent before purchase.
As for the EU 14-day return law, that applies to unused digital goods only if not activated and not delivered immediately upon payment. In this case, the key was delivered instantly, and regional use limitations were disclosed before purchase. Sellers are not required under EU law to accept returns on digitally delivered and disclosed content once the product has been accessed.
Finally, our moderation system continuously monitors seller ratings. If a seller underperforms, they are subject to review, restriction, or removal — based on clear metrics, not arbitrary claims. At the time of your order, the seller was operating within platform guidelines.
If your key wasn’t used and is still intact, we’re more than willing to review the case with the seller again. But if the issue stems from purchasing a product clearly labeled for a region you do not belong to — that is not a system flaw, but a user oversight.
We have verified that you are attempting to submit multiple negative reviews using different accounts. This directly violates Trustpilot’s guidelines and undermines the integrity of the review system.
Your intention appears to be less about resolving a misunderstanding and more about deliberately damaging the reputation of our platform. We take this very seriously and have reported this behavior to Trustpilot moderation.
We encourage everyone to read offer details and choose region-appropriate products using our filters.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.