wyselondon.com Reviews 391

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the products, highlighting their unique and luxurious feel. The staff receives frequent commendation for their helpfulness, friendly demeanor, and professional advice, creating a welcoming atmosphere. Many consumers also appreciate the outstanding customer service, noting its efficiency and the personalized attention received. However, some people were dissatisfied with the sizing, finding it inconsistent, and a few mentioned issues with the quality of certain items, such as a blouse being too thin or cashmere pilling excessively. There were also occasional reports of slow or poor customer communication regarding order failures and issues with refund requests.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the use of... See more

Quality

Customers consistently express satisfaction with the quality of products. Many reviewers praise the discreet... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Retail

Users describe positive interactions with retail. Many customers enjoy visiting the physical stores,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Service

Clients share positive opinions on service, frequently highlighting exceptional and efficient experiences.... See more

Based on these reviews

Rated 5 out of 5 stars

Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more

Company replied

Rated 5 out of 5 stars

I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more

Company replied

Rated 5 out of 5 stars

I always prefer to visit the Kings Road store in London. It has the best stock and nicest staff! I go in so often they actually now know me by name! Today was nothing short of exceptional service -... See more

Company replied

Rated 5 out of 5 stars

I visited your Southwold store today with a friend of mine who is a regular, I live in London so can visit the kings Road store but I find Tammy an exceptional manageress so prefer to come back to he... See more

Company replied


Company details

Written by the company

Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

391 reviews

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Rated 5 out of 5 stars

Lovely experience as usual

Lovely experience as usual, lovely assistants, helpful and knowledgable. Every purchase I’ve made has been wonderful quality.

August 9, 2025
Unprompted review
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Reply from wyselondon.com

Hi Den

Thank you for such kind words :)

We are delighted to hear that you have had great experiences and another purchase is on the horizon!!

Best,
WYSE London

Rated 5 out of 5 stars

A Wyse choice

Every purchase from Wyse is always a pleasurable experience.
The clothes are styled well and of good quality. The customer may also suggest colours or styles for future pieces too. I love how you are given a glimpse of what’s planned for the next season, which helps budgeting.
All of the staff, either online or in store are extremely helpful and passionate about the products.
Marketing is pitched perfectly with Cath and Marielle making a great team and showing off the styles, making suggestions for pairing and getting the most out of each piece. Not many criticisms, but sometimes sizing is a bit off.
Leopard print is popular but there may be too much.

August 8, 2025
Unprompted review
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Reply from wyselondon.com

Hi Amanda

Thank you for leaving such a great review, this feedback has made all of us smile :)

We are all here to help make our lovely Wyse Ladies feel comfortable and included in all that we do.

Best,
WYSE London

Rated 5 out of 5 stars

The dress is really confortable but…

The dress is really confortable but also fits elegantly even if I am not a super model and it arrived fast after order. Easy to wash and iron too!

July 25, 2025
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Reply from wyselondon.com

Good afternoon

Thank you for leaving this lovely feedback, we are sure you look stunning in your dress.

Best,
WYSE London

Rated 5 out of 5 stars

Millie Boots

I bought the Millie boots in the sale. I absolutely love them. They are a great fit, longer on the leg than I expected which is great and a fab colour (cocoa)
I will cherish them!

July 25, 2025
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Reply from wyselondon.com

Hi Cindy

Thank you for leaving us a review, we are delighted to hear that you are happy with your Millie Boots, we will be sure to share such positive feedback with our team.

Best,
WYSE London

Rated 4 out of 5 stars

Great brand!

The website is great and I love the videos of the clothes being worn by real people. Delivery is fast. I don’t find the fit to be particularly consistent , and skirts and trousers are often longer than expected after seeing the items being worn by Cath or Marielle. But the quality is generally very good and I particularly like the blouses and knitwear.

August 4, 2025
Unprompted review
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Reply from wyselondon.com

Hi Karen

Thank you for your feedback. Really good to hear you like the videos and are pleased with our speed of delivery. Your comments on our quality is wonderful to hear.
Appreciate your comments on the fit, we are constantly reviewing feedback and returns with the aim to improve wherever possible to make your experience the best possible.
We have the garment measurements on the website to help customers make an informed decision on which size would best suit them. Your comments are greatly appreciated and will help us to further strengthen our offer.

Best,
WYSE London

Rated 5 out of 5 stars

Lovely pair of jeans

Lovely pair of jeans. Very comfortable and perfect fit.

July 25, 2025
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Reply from wyselondon.com

Thank you for leaving this review Andrea, we will be sure to pass it on to our design team.

Best,
WYSE London

Rated 5 out of 5 stars

Why I love shopping at Wyse

I absolutely love shopping with Wyse. Consistent style and quality. User friendly and informative website. Clothes that are easy to wear and can be elevated from day to night. Looking forward to the autumn/winter collection- especially the knitwear!

July 28, 2025
Unprompted review
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Reply from wyselondon.com

Hi Melissa

Thank you for such lovely feedback!

We have soo many beautiful pieces launching soon :)

Best,
WYSE London

Rated 5 out of 5 stars

A lovely Experience, 2 weeks ago..Roughly

I’m a very new customer, but have found Wyse to be nothing but super helpful in every aspect.. And you can actually speak to a body when you call customer services. 😊For me that’s a big plus. Not too mention the dresses are just beautiful…Deana James

July 2, 2025
Unprompted review
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Reply from wyselondon.com

Hi Deana

Thank you for such a lovely feedback, we are delighted to hear that you have experienced such a great customer journey.

Best,
WYSE London

Rated 4 out of 5 stars

Wish they were lined

I have purchased and kept a couple of their dresses which I love.
Just purchased Otti
in white and just disappointed that the dress does not have a slip or lining, especially as it’s white.

This is often the case with their dresses and considering the price I think they should be lined.

July 17, 2025
Unprompted review
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Reply from wyselondon.com

Thank you for your feedback, we will be sure to pass this on to our teams.

Best,
WYSE London

Rated 5 out of 5 stars

Great company to deal with

I am a relatively recent customer but have had nothing but a positive experience with this company, from ordering to returns. The staff I have dealt with have all been very responsive and helpful.

July 14, 2025
Unprompted review
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Reply from wyselondon.com

Good morning

Thank you for such kind words, this means a lot.

Best,
WYSE London

Rated 4 out of 5 stars

Customer service is excellent and…

Customer service is excellent and emails are answered the same day, which is fantastic. Garments are of very good quality.

I have put four stars because the length taken to refund is not as swift as one would wish....

Otherwise thank you for lovely garments of good quality

July 1, 2025
Unprompted review
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Reply from wyselondon.com

Hi Elizabeth

Thank you for sharing this feedback, we know there are areas where we need to improve.

We will be sure to share your feedback with all relevant teams :)

Best,
WYSE London

Rated 5 out of 5 stars

Thank you to both Southwold and…

Thank you to both Southwold and Marylebone store teams for finding the dress I wanted and securing it for me.

July 2, 2025
Unprompted review
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Reply from wyselondon.com

Hi Pauline

Thank you for such a lovely review, this has been shared with our stores.

Best
WYSE London

Rated 5 out of 5 stars

Fabulous Brand

Fabulous Brand. Cool contemporary edgy designs. Easy to order and customer service is excellent.

June 24, 2025
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Reply from wyselondon.com

Hi Aly

Thank you for such lovely feedback :)

Best,
WYSE LONDON

Rated 5 out of 5 stars

Flattering, well-made trousers.

I find myself increasingly turning to WYSE for flattering, well-fitting trousers. They make trousers that are on trend rather than high fashion, and offer a range of leg lengths. Thank you!

June 24, 2025
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Reply from wyselondon.com

Hi Deborah

Thank you for taking the time to leave us such a lovely review! This feedback will be shared with our deign and buying team.

Best,
WYSE LONDON

Rated 5 out of 5 stars

Wonderful brand

I had wonderful service in Marylebone from lovely Maria and Sarah. Genuinely lovely ladies who can’t do enough to help. Marielle , you’ve got the best staff! I then had wonderful service from Terezija at the Southwold store last week as well as from customer services . Love the clothes and love the service !

June 14, 2025
Unprompted review
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Reply from wyselondon.com

Thank you for such lovely feedback, this has been shared with our stores :)

Best,
WYSE London

Rated 5 out of 5 stars

Lovely shopping experience

My friend & I visited London & shopped in the Marylebone & Kings Road stores. It was an absolute pleasure, the staff were so friendly & helpful. I usually buy online as I am not in the uk, and the lovely ladies very patiently checked the stock levels for the sale items in my size so I could make further purchases from home. Thank you super WYSE staff !

June 24, 2025
Unprompted review
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Reply from wyselondon.com

Hi Amanda,

Such lovely feedback, we have shared this with our store team and you have made their day :)

Best,
WYSE London

Rated 5 out of 5 stars

Beautiful in all ways

I had a beautiful time at the Wyse Marylebone Store. Special thanks to Rebecca who provided wonderful care and attention during a busy weekend, both over the phone on Saturday and in person on Sunday. Along with the gorgeous designs and fabrics, this was so appreciated xxx

June 22, 2025
Unprompted review
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Reply from wyselondon.com

Hi Kirsten

What a delightful review, we have passed this on to our Store and with Rebecca :)

Best,
WYSE London

Rated 5 out of 5 stars

Terezija in Southwold was amazing

Terezija in Southwold was amazing! Extremely friendly and helpful with fantastic knowledge of your designs/products. Sarah was equally lovely and my shopping experience was brilliant. I’ve visited the Kings Road store previously but I will make an absolute point to come to this store when we are in Southwold. Such hands on customer service is rare these days and that, combined with the beautiful clothes and store, make it worth more than one visit.

June 18, 2025
Unprompted review
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Reply from wyselondon.com

Hi Amanda

Thank you for such a lovely review! your kind words have been passed on to our Southwold team.

Best,
WYSE London

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