Diego was a great advisor. He was very patient and proactive. He generated two different layouts for our bathroom and gave us two separate quotes. He also gave us very useful tips that were particular... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Omg the best attention I’ve gotten in NL, about ANYTHING. I was in the Bijlmer Arena store, the seller knew so much, gave advice, I would go back to this store anytime
My experience with X2O purchase at Villa Arena was amazing. From the moment I met the sales person : Muriel, I knew, I was in a good hands and basically, because of her professional experience and gre... See more
Company replied
We have been to multiple showrooms but in none of them we have felt so welcome as in this one. Starting from the very well organized space that was easy to walk around and find things, to the selec... See more
Company details
Waarom X²O Badkamers?
Written by the company
- Dubbel zo blij met korting op jouw badkamer
- Van een badkamer van X²O word je pas écht dubbel zo blij, want dankzij onze aanpak – zonder tussenpartijen en dankzij efficiënte processen – kunnen we je het hele jaar door héél voordelige prijzen bieden. In al onze showrooms én in onze webshop.
- Dubbel zo blij met jouw keuze
- In onze showrooms vind je zo’n 70 inspirerende voorbeeldbadkamers op realistische grootte. Bij ons geen gesjoemel, maar een vrijblijvende en transparante offerte én een laagste prijsgarantie zodat je nooit te veel betaalt.
- Dubbel zo blij met onze service
- Daar bovenop ontvang je tot 10 jaar garantie. Wist je al dat wij 95% van ons assortiment uit voorraad kunnen leveren. Zo kun jij snel aan de slag met jouw project! Niet zoveel haast maar wel profiteren van de beste prijzen? Wij kunnen jouw bestelling tot wel 12 maanden gratis opslag. Dat geeft een goed en georganiseerd gevoel. Jij blij, wij blij.
Contact info
Netherlands
- info@x2o.nl
- x2o.nl
Dubbel zo blij mee
4.7
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
De service is super.
June 10, 2023
Reply from X²O Badkamers
Hi,
It is a pleasure to receive such a positive review.
We are delighted you felt we delivered the awesome service all our customers can expect.
Have a lovely evening!
Best wishes,
Het X²O team
I'm really dissatisfied with your…
I'm really dissatisfied with your service. It was my first time to order products from you. I've ordered one sink and one cabinet for my bathroom renovation. Despite the expensive price, I have chosen you as I really liked the products that you have on the website compared to others. However, the delivery, return and replacement service was really terrible.
After I found the sink got delivered broken (COMPLETELY), I immediately initiated the return and replacement request and in the end it took almost THREE weeks (exactly 17 days) for me to get the new sink. The communication was very slow and not active at all. I do believe you should improve your service as much as you can. Despite the delayed schedule, there was no any action taken from the company. The service agents were very kind enough, they apologised to me whenever I called them to find out what's happening, when I can get the new sink. However, they couldn't help with me much because they also were waiting for the answer from the company like me. Your company needs to improve your service on return & replacement experience. Customers like me will never ever come back to use your service. Sorry, but I need to express my opinion with you transparently.
June 15, 2023
Unprompted review
Reply from X²O Badkamers
Hi Lim,
Thanks for taking a moment to leave some feedback.
We're truly sorry to hear about the issues you've had with your recent order and the overall experience you had with our service. It's clear that we dropped the ball and we apologise for the inconvenience you've experienced.
We aim to provide a smooth and quick return and replacement process, so it's disheartening to learn that it was not your experience. Your feedback is incredibly important and we're using it as an opportunity to learn and improve.
Please know that your situation has been escalated and we're currently reviewing what went wrong in your case to prevent it from happening in the future. We're also working on improving our communication to provide timely updates.
Your patience and understanding during this process are greatly appreciated. Once again, I apologize for the negative experience and thank you for your feedback.
We hope to have the chance to serve you better in the future.
Take care,
Reply from X²O Badkamers
Hello and thank you for taking the time to leave us a review!
We're glad to hear that you found our prices to be good.
We strive to offer a wide range of products at competitive prices, catering to various tastes and budgets. We appreciate your suggestion for expanding our product offerings and will definitely take it into consideration as we continuously work on improving our selection.
We hope to see you again soon for your future bathroom needs,
Best regards,
Het X²O team
GOD THE ALMIGHTY,
March 11, 2023
Reply from X²O Badkamers
Hi Anne,
We are grateful that you took the time out to leave us a review.
We are really pleased to have met your expectations.
We hope to hear from you again soon.
All the best,
Het X²O team
Good customer service.
April 1, 2023
Reply from X²O Badkamers
Hi there,
Thanks for sharing your feedback with us.
We're happy to know we met your expectations and that our team delivered awesome service; thanks for the thumbs up.
We’re here for you anytime!
Cheers,
Het X²O team
Met alle problemen van de levering is…
Met alle problemen van de levering is men de afspraken steeds nagekomen en de service was top
Ook de kwaliteit is top
March 24, 2023
Reply from X²O Badkamers
Beste klant,
Bedankt voor je mooie review.
Het doet ons plezier te lezen dat je een aangename ervaring had in onze showroom en dat je de deskundige en behulpzame service van onze adviseurs zo op prijs stelt. Bedankt voor je vertrouwen in X²O Badkamers!
Graag tot een volgende keer!
Hartelijke groeten,
Het X²O team
Good and professional service.
March 10, 2023
Reply from X²O Badkamers
Hi,
Thanks for your great feedback!
We are happy to know we delivered on your expectations.
Thank you again; we hope that you will return soon.
Kind regards,
Het X²O team
Perfecte aftersales
Contact gehad over een defecte thermostaat v.d. kraan.
Met 1 mailtje opgelost. Wordt een neiuw binnenwerk opgestuurd.
Heel blij mee.
March 8, 2023
Reply from X²O Badkamers
Dag Sjoerd,
Hartelijk dank voor deze mooie beoordeling.
Het doet ons veel plezier dat je onze service zo waardeert. We vinden het inderdaad erg belangrijk om onze klanten ook na hun aankoop nog steeds van dienst te blijven!
Met vriendelijke groeten en graag tot nog eens,
Het X²O team
Reply from X²O Badkamers
Beste klant,
Bedankt voor deze feedback.
Leuk om te lezen dat onze deskundige service aan je verwachtingen voldeed en dat je de vriendelijkheid van onze badkameradviseurs op prijs stelde. Het doet ons ook veel plezier dat je ons aanraadt bij andere klanten. Bedankt!
Graag tot een volgende keer!
Met vriendelijke groeten,
Het X²O team
Reply from X²O Badkamers
Hi Carl,
Thanks for sharing your great feedback with us.
We are happy to know we delivered on your expectations.
We look forward to seeing you again on many more occasions
Kind regards,
Het X²O team
Reply from X²O Badkamers
Dear Jan,
Thank you for leaving such a positive review.
We are happy to know your order arrived as expected and was just what you wanted.
We look forward to your next visit.
All the best,
Het X²O team
Super service
February 10, 2023
Reply from X²O Badkamers
Beste klant,
Wat een fijne review!
Het doet ons plezier te lezen dat je een aangename ervaring had in onze showroom en dat je de deskundige en behulpzame service van onze adviseurs zo op prijs stelt. Bedankt voor je vertrouwen in X²O Badkamers!
Graag tot een volgende keer!
Met vriendelijke groeten,
Het X²O team
My experience with X2O purchase at villa Arena Amsrerdam
My experience with X2O purchase at Villa Arena was amazing. From the moment I met the sales person : Muriel, I knew, I was in a good hands and basically, because of her professional experience and great suggestions, instead of buying just a shower set, I have ended purchasing everything for my bathroom. Muriel was very professional and really patient with me- I didn't really know what I needed so step by step we figured it out. I highly recommend this store to everyone !
January 24, 2023
Reply from X²O Badkamers
Hi Eugene,
Thank you for your positive feedback.
It really means a lot to receive your stamp of approval!
Come back and see us soon!
All the best,
Het X²O team
Reply from X²O Badkamers
Hi Alex,
Thanks for the positive review.
We are happy to know we delivered on your expectations and that our team delivered awesome service; thanks for the thumbs up.
We hope to see you again soon.
All the best,
Het X²O team
De service is super bij x2o
January 2, 2023
Reply from X²O Badkamers
Beste klant,
Wat een mooie feedback. Bedankt hiervoor.
Het doet ons plezier te lezen dat je een aangename ervaring had in onze showroom en dat je de deskundige en behulpzame service van onze adviseurs zo op prijs stelt. Bedankt voor je vertrouwen in X²O Badkamers!
Graag tot een volgende keer!
Met vriendelijke groeten,
Het X²O team
Reply from X²O Badkamers
Hi there,
Thank you for sharing your positive feedback with us.
We are happy to know we delivered on your expectations.
Thank you again; we hope that you will return soon.
Kind regards,
Het X²O team
Great service
December 29, 2022
Reply from X²O Badkamers
Dear Gregory,
Thank you for leaving this great review.
We are happy to know we delivered on your expectations.
Please stop by any time
Best wishes for the coming New Year,
Het X²O team
Reply from X²O Badkamers
Hi,
Thank you for sharing your positive feedback with us.
We are thrilled to know we got it just right!
We're happy that you're satisfied and are looking forward to your next visit.
Kind regards,
Het X²O team
Reply from X²O Badkamers
Hi Julian,
We are grateful that you took the time to leave us a review.
We appreciate knowing you are very satisfied with your purchase and that our team helped you out when needed.
We hope you'll come and see us again soon.
Best wishes,
Het X²O team
Snell levering
December 1, 2022
Reply from X²O Badkamers
Beste klant,
Wat een mooie feedback. Bedankt hiervoor.
Het is altijd een plezier om te lezen dat klanten tevreden zijn over de kwaliteit van onze producten. Daar doen we het voor!
Graag tot een volgende keer!
Hartelijke groeten,
Het X²O team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.