Xceed Reviews 227

We bought tickets for an event that was cancelled to days before because of weather circumstances. According to the organizer, Xceed should coordinate the refund the tickets. I claimed my refund via instagram of the organizer in the moment the event was canceled.

However Xceed just sent a email announcing that the process of refund will start soon, but nothing ever reached me after that email. They have not responded in over 3 months as they obviously don't want to refund and are now stating that they sent an email with a deadline. This deadline for refund expired last week. Despite the fact that putting up a deadline for refunds is impossible according to EU consumer protection, how should I react to a deadline I never knew of?

Still hope to see my money back, as the team is really not cooperating.

Update: we both got our money back! Has been complicated…

I want to express my deepest gratitude to Bianca for her exceptional support during a challenging customer experience. Despite the main company involved never communicating directly with me, Bianca went above and beyond to assist me. Her enthusiasm, dedication, and willingness to go the extra mile turned a potentially disastrous situation into a much more manageable one.

Bianca's proactive approach, positive attitude, and commitment to resolving issues were truly remarkable and made a significant difference. Her efforts did not go unnoticed, and I am incredibly thankful for her outstanding service. She is a shining example of what great customer support should be!

Still an ongoing issue that I'm hoping can be solved...

I bought tickets for an event that cancelled the main act on the day with no warning. According to Xceed's website, "Law obliges the organizer to return the money exclusively in the case that the event is canceled or if it suffers substantial changes, such as cancellation of an artist."

However the organiser has not responded in over 2 months as they obviously don't want to refund. My friend bought the same tickets through Resident Advisor, and RA said that the organiser is also not responding to them, so gave a full refund. Why can't Xceed do the same?

UPDATE: ticket has been refunded now thank you!

Really great + prompt customer service whenever I need help with something, and a great service overall that helps me in my business. I will keep using Xceed to manage my events until I quit doing them!

Very profesional , thank you

Good customer service, dealing with a ticketing issue - thank you

Quick response and always try to find a solution

I was having trouble finding my tickets and thanks to Maria's help I was able to solve the problem quickly.

Super professionali e disponibili

Replied to my email regarding a query in a fast, professional manner. Everything was sorted quickly

So nice people atended for costumers.. more people like this. ❤️thank you!

Very fast reply and helping

Great support provided by Maria. 5 Stars!

Great support by Maria.

kind regards
Heman

María helped me in the best way possible. While I was getting very angry because of some payment issue, she maintained her calm, asked me the right questions and in the end the issue was solved. Fantastic job! Going to enjoy the party!

I lost my ticket, and ask for help, they respond within 8hours, very fast and helpful!
Thank you ☺️

I bought a ticket for the wrong day and they refunded me the money when I explained the situation.
The process was very easy and quick.
10/10 experience

I lost a ticket, and help and quickness were immediate. Extremely friendly and with a noticeable willingness to help, which is rare nowadays. I am immensely grateful for your professionalism.

I had a problem with the ticket, just for not buying it with my e mail, and using my exgorlfriend's instead.

They were really fast,polite and efective with the solution

10/10 service

The person who attended me was super professional and nice, thank you
A pessoa que me atendeu foi super profissional e simpática, obrigada!