XERIC WATCHES Reviews 169

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their unique designs, high quality, and excellent craftsmanship, often noting that the watches exceed expectations for their price point. Many people appreciate the solid build and innovative features, finding them to be great conversation starters and valuable additions to their collections. The shopping experience is generally described as straightforward and positive. However, some customers experienced issues with delivery, including significant delays and problems with tracking information. A few other people also felt that the quality of certain components, such as watch bracelets or movements, did not live up to the overall product standard, citing difficulties with readability in low light or concerns about durability.

What people talk about most

Product

People report positive experiences with product, often praising the unique designs, quality, and fair prices.... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent build quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praise fast... See more

User experience

Consumers generally find the user experience to be positive, highlighting the design, price, and overall... See more

Price

Clients share ambiguous opinions on price. Many reviewers praise the great build quality and design for the... See more

Based on these reviews

Rated 4 out of 5 stars

I purchased the Retroscope Jump Hour in black/orange. I've had it for a few weeks now. Had to watch a YouTube video to set it, as no instructions were included. Both the watch and its packaging were v... See more

Company replied

Rated 4 out of 5 stars

I have given this a lot of thought as I like Xeric. I have bought before & think they are good quality & very innovative. Originally was going for the 'James Webb' Version But decided it was too... See more

Company replied


Company details

  1. Watch Manufacturer

Information provided by various external sources

We create watches unlike anything you’ve ever seen. We want our watches to stand out in a crowd of sameness. You don't have to pay thousands of dollars for a unique, mechanical watch. Discover why Xeric is Kickstarter's most successful watch brand. Sho...


Contact info

3.9

Great

TrustScore 4 out of 5

169 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Xeric Halograph 3 Automatic Deep Blue

Halograph 3 Automatic Deep Blue
If your looking for Motoring or unusually styled well made wristwatch watch the stands out crowd then look no further than the Halograph 3 From Xeric.
This excellent Automatic version comes with a day & date complication with luminous Ring pointer hands. What I really like are is the Metallic Deep Blue of the Watch Case & display / Navy Strap.Xeric Watch. This watch is excellent addition to my Xeric Watch Collection. I look forward to wearing it & Perhaps purchasing another watch from xeric some time in the future.

November 30, 2023
Unprompted review
Rated 2 out of 5 stars

Scratched within days :(

The watch face is absolutely gorgeous, but the glass is terribly cheap. I’ve had the watch for less than two weeks and the glass is already scratched to the point of being cloudy. I take care to remove it whenever I do anything that could damage it, but somehow it has still gotten scratched just from casual wear.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Waited 2 months - no response

I have waited 2 months for a watch I ordered August 22nd '23. All requests for tracking or refunds have not been responded to. At this point all I want is my money back.

October 23, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Hi John! We aren't seeing any emails or orders under your name. We'd be happy to assist you if you email us at contact@xeric.com :)

Rated 1 out of 5 stars

Overall buying experience is awful

Overall buying experience is awful. Delivery of watches is worst. DHL is showing order is export facility for 10 days.

October 16, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Hi Gagandeep! We are sorry to hear you've had issues with your delivery. It does look like a staff member has been in contact with you regarding your order and duties are due for the delivery to be completed. Those will sadly have to be paid in order for you to receive your watch, we do apologize for the inconvenience. They have provided you with the pick up location and information you need so we hope you are able to receive your watch!

Rated 3 out of 5 stars

I bought a NASA Xeroc watch and I love…

I bought a NASA Xeroc watch and I love it until stop working and now I’m just wondering where can I take it for repair in Australia

October 14, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Hello Carlos, Not sure why this wasn't responded to earlier. Please email our support team at contact@xeric.com for assistance

Rated 5 out of 5 stars

Another happy customer.

So far, I am happy with my purchase and the shipment time. The fit and feel are very accurately described on the website and I have received a number of complements about my recent purchase. The 22mm leather replacement band was a difficult fit but operates well. Very happy with my purchase and I plan to purchase another soon.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered the mystery Xeric watch

I ordered the mystery Xeric watch, and received a watch from a Russian watch company called VOSTOK. Was really looking for a novelty watch and received a non-working Chronograph from a Russian brand i've never heard of. . To ad insult to injury I reached out and customer svc rep Sarah, no last name given in email, no phone number. Very patronizing email, and asked for me to take pictures of barcodes, and the watch itself, so that I could return it. And that they are making an exception because this watch is non-returnable. The whole experience has turned me off, and simply wanted to return it, but now feel rather bait and switched. If not bait and switched I personally rather not deal with a company that has business in Russia, feels like i'm dealing with a very shifty company.

September 5, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Hey Jack! Sorry to hear there was an issue with your order. We do always ask for additional information and photos to help us investigate where any issues could have happened. Vostok (Assembled in Lithuania) is sold on our sister site, which uses the same warehouse. It's possible someone might have packed the wrong order/item by mistake.

Can you double check your email for our last response. We're happy to get this returned for the correct item!

Rated 1 out of 5 stars

My shipment has not arrived have sent…

My shipment has not arrived have sent the company 3 emails no reply. I do not recommend xeric be store to anyone. I recommend you go to a different supplier. Tim Flanagan

August 30, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Hey Tim-

My apologies but we do not currently have any orders or emails under your name. Are you emailing contact@xeric.com and did you purchase an order through Xeric.com? You can send an email to us anytime with your order details and are are happy to assist you.

Rated 5 out of 5 stars

Perfect

Perfect! I am really happy with what became my favorite watch.

August 10, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Wonderful! So glad to hear it and thank you for leaving a review!

Rated 5 out of 5 stars

First Xeric Watch Initial Impressions

Long wait for my watch which is a Vendetta II. Watch initial impressions are good. Well made and solid. The band is not as well made but of decent quality. Packaging is incredibly cheap and not worthy of the watch or the price point. Definitely cheap made in China feel to it which makes everything feel like a lower end experience. Time will tell whether this is a quality piece or poor investment but the watch itself is well finished inside and out.

August 1, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Hey Tim!! Thank you for supporting our business and providing feedback! Well noted! We hope that your new Vendetta is doing great! Please let us know if you need anything. You can email us anytime at contact@xeric.com

Rated 4 out of 5 stars

Value for money

Very responsive and fast delivery, good design and no need to worry about the quartz movement. A better quality of the white printing on the SS case would be perfect.

July 25, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Thanks for review and feedback! Note on the print. Thank you for choosing our shop!

Rated 5 out of 5 stars

The watch was delivered months ahead of…

The watch was delivered months ahead of longest delivery date. Once it arrived it was exactly as what was described online. The vendetta 2 rose gold is beautiful. It also keeps great time.

June 9, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

So glad to hear you had a great experience! Love that color!

Thank you for leaving a review about one of our newest models and for supporting our small business!

Rated 5 out of 5 stars

The watch is sized perfectly

The watch is sized perfectly, the band is super comfortable and the two tone motif us super nice. The wandering hour movement is easy to read and works great. The changeable minutes indices is a great feature. Very unique and excellent addition to any watch collection. In addition, the shipping was very fast!

May 21, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Glad to hear that item worked out well! We appreciate your support and hope you are enjoying it!

Rated 1 out of 5 stars

The minutes hand was not fixed well

The minutes hand was not fixed well, so the watch cannot show the right time. I took it to the local watch store to repair and costed me HK$300. And may I take this opportunity to ask for a refund?

May 18, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Hello Teddy!

Have you already reached out to our customer service team at contact@xeric.com? If you received an item with an issue, you can always process a return directly through our website, or through our CS email.

Rated 5 out of 5 stars

The order was swift and delivered on…

The order was swift and delivered on time and the product was as expected, a definite pleaser for my son on his birthday, and off to NASA he goes. AN engineer student about to embark on a University trip to NASA.

May 10, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Thanks for leaving us a review and feedback! We hope your son is still enjoying his watch!

Rated 5 out of 5 stars

Gentlemens review!

This watch completes many sets of my attire. It is a handsome watch that highlights attention to detail that showcases a socisticated and cultivated astetic. I am very happy with this purchase!

May 15, 2023
Unprompted review
XERIC WATCHES logo

Reply from XERIC WATCHES

Ah, wonderful! Keep up the amazing style and thanks for your support!

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