XLMOTO Schweiz Reviews 5,904

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Nice products, timely delivery, and i got an answer to my question I 1 day time. Great service, thank you

Rated 5 out of 5 stars

Everything was fine. I ordered two jackets and it took around one week to deliver, which is acceptable. Status updates via link in mail... One small downside: initial order mail was filtered by spam... See more

Rated 5 out of 5 stars

I ordered a helmet and couldn’t be happier with the purchase. The product arrived on the first day of the delivery period. Exactly what I was looking for. Will definitely buy again. Highly recommend x... See more

Company replied

Rated 5 out of 5 stars

This is my 4th order with XLMoto after trying 3 other online motorcycle parts and accessories dealer. The prices are reasonable and the delivery times are very speedy. The descriptions are clear and I... See more

Company details

  1. Sports

Written by the company

XLMOTO ist ein Unternehmen, das Ausrüstung und Teile für den Motorradsport anbietet. Unser Ziel ist es, ein einzigartiges Einkaufserlebnis und eine große Auswahl an Produkten zu unschlagbaren Preisen anzubieten.

Willkommen bei XLMOTO

Written by the company

Kostenloser Versand ab CHF 200*
Ab CHF 200 Bestellwert, mit Ausnahme von Sperrgut.
60 Tage Rückgaberecht
Rückgabe sind binnen 60 Tagen des Bestelldatums möglich, solange die Ware unbenutzt und originalverpackt ist.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 3 out of 5 stars

Items arriving from outside Switzerland…

Items arriving from outside Switzerland have a massive additional import and tax cost from the shipping provider (double digit % price adder)

April 30, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Hello,
Taxes are already include in the price. Our customer should not pay any extra import taxes.
BR

Rated 3 out of 5 stars

Mixed feelings

The shipping of the item to switzerland was in a resonable time. My problems started when the product was defective. It took 2 weeks of back and forth to finally get a refund. They could improve it with just getting it solved faster and not making the customer go through so many obstacles.

April 25, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Vielen Dank für Ihr ehrliches Feedback.

Es tut uns sehr leid zu hören, dass Sie ein defektes Produkt erhalten haben und der Rückerstattungsprozess so lange gedauert hat. Wir verstehen vollkommen, wie frustrierend es sein kann, wenn man als Kunde mehrfach nachhaken muss, um eine Lösung zu erhalten – gerade wenn man bereits enttäuscht vom Produkt ist. Das entspricht nicht unserem Anspruch an Kundenservice, und wir nehmen Ihre Rückmeldung sehr ernst.

Wir arbeiten kontinuierlich daran, unsere Abläufe zu verbessern, und Ihre Erfahrung hilft uns, genau an den richtigen Stellen anzusetzen.

Vielen Dank nochmals für Ihre Geduld – wir hoffen, Sie dennoch in Zukunft wieder von unserem Service überzeugen zu können.

Mit freundlichen Grüßen
XLMOTO-Team

Rated 5 out of 5 stars

I am happy with the purchse

I am happy with the purchse. The shipment was relatevely fast.

April 17, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Thank you for your feedback!
We’re really glad to hear that you’re happy with your purchase and that the shipment arrived relatively quickly.
Enjoy your new gear and see you again soon at XLMOTO!

Rated 5 out of 5 stars

Laura C

Sehr gut.
Very good.

April 7, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr, dass alles sehr gut war. Bis bald bei XLMOTO!

Rated 1 out of 5 stars

Wrong item shipped

Wrong item shipped, long waiting time to receive the correct one.

March 3, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen.

Ich habe festgestellt, dass Sie bereits mit unserem Kundenservice in Kontakt standen und das Problem bereits behoben wurde. Ich hoffe, dass Sie mit der Lösung zufrieden sind.

24mx team

Rated 5 out of 5 stars

Ales tip top

Ales tip top, Gute Qüalitat

March 22, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr, dass alles tipptop war und Sie mit der Qualität zufrieden sind.
Bis bald bei XLMOTO!

Rated 5 out of 5 stars

Vast selection of gear

Vast selection of gear - great shop. I don't mind if the delivery takes a bit longer than the competition.

February 17, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Thank you so much for your great review! We're happy to hear that you appreciate our wide selection and that you’re satisfied with your experience. Your understanding regarding the delivery time means a lot to us. Hope to see you again soon!

Rated 5 out of 5 stars

Fast and transparent

On time delivery and all costs included in the offer at a fair price

February 19, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Thank you very much for your review! We’re glad to hear that your delivery arrived on time and that you found our offer transparent and fairly priced. We hope to see you again soon!

Rated 5 out of 5 stars

Good quality postage rapid

Good quality postage rapid

February 10, 2025
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Thank you very much for your review! We're glad to hear that you’re happy with the quality of the product and the fast delivery. Hope to see you again soon!

Rated 4 out of 5 stars

4 starts due to poor shipping box

We are very happy with the products and price. The shipping time is a little slow but that is stated on the order so is fine.
The reason I did not give 5 stars was because the shipping box had fell apart in transit and we were very lucky not to have lost some of the items.

November 22, 2024
Rated 1 out of 5 stars

Bad instructions on the website about…

Bad instructions on the website about if the product is approved to use in the country you live. Selling stuff without the right papers so not usable on the vehicle. Customer service reaction was that I as an Customer should know and be aware of it and they don't have any responsibility while selling it in the country. After research on the web I found alot of complains about this in Switserland so the company knows but don't care to much. Strange way of taking care of that and very unpleasant experience like this. Didn't order at an website that showed to be from another country but meanwhile get the excuse that they are not responsible because they are not a Swiss Company. My last response they don't even answer, just ignored. Rude.

September 23, 2024
XLMOTO Schweiz logo

Reply from XLMOTO Schweiz

Hello,

We deal with many enquiries about the homologation of our articles in Switzerland. Most of them are in fact approved. However, as in your case, this is unfortunately sometimes not the case. In such cases, we facilitate the return with a corresponding refund. Our technical department works daily to keep up with the latest Swiss standards and to offer products that meet these standards at a good price/performance ratio. Thank you for your feedback. It helps us to improve.

Best regards,

XL MOTO

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