XLMOTO.COM Reviews 366

Disgraceful customer service. I ordered an item in US dollars from the US website. It needed to be returned to Poland for a refund. The item has been stuck with Polish customs for 2 months and my shipping provider has requested assistance from XL Moto to have it released. XL Moto have refused to help, I don’t speak Polish and I am now out of pocket $500 for a jacket I do not have. Had I known I was ordering from Poland I would never have placed the order.

order fulfillment was unusually late. would have been better if i had been proactively notified or updated about the delay.

Fabolous prices and great value for it.
bought several pairs of pants and jackets, a helmet, a stand...
everything was like in description or better.
Fast shipping always surprises me and I love that I'm updated about shipping progress :)

LOVE IT!

Excellent experience, I am very satisfied with the service and understanding.

So far, so good. 👍

The package arrived very fast to Croatia. The products were as described - new and perfect. Would recommend 10/10

It’a just amazing to order from so easy and simple and the team is very helpful to talk to

Fast delivery,fast answer, quality product.

Overall good products but the support could be much better and faster.

They were very fast until i paid my order and after this notting happens. They order is handed to dhl and nothing else. For example my order from China to Europe is almost here. In conclusion, don't purchase from this site, better donate this money to someone in need!

The stuff I ordered were in box. It had a big hole. I don't know how something didn't fall off. The title of the item: "Proworks Toolbox 49-X3 Retro Graphics" is misleading. I thought it was a toolbox with retro graphics. They were only stickers without the box. I think that the title is misleading. The other stuff were fine and in good shape regardless of the box that they were packed in.

POG Crazy amazing

good experience.
product palete culd be bigger

Everything with my order was good, delivery time correct.

Fast delivery, competitive prices and good quality!
Absolutely satisfied!

I am an overseas customer, and I asked for an invoice that will comply with FTA agreement. However, your representative refused to issue a proper FTA invoice saying you do not provide such service. It is a hugh drawback to overseas customers. I had to pay about $50 tax when I bought only $160 from XLMOTO. And this is only because XLMOTO didn't want to provide a proper document which is really easy to make.

Great shop....Great prices....but slow delivery to Croatia

I spoke with customer service before buying an exhaust kit, they told me it would fit my motorcycle so I bought it. It was supposed to be delivered within 1 month I waited 2 more weeks after, and told me they were having problems with suppliers, so I asked for a refund but then magically I started to get shipping updates and the kit was sent. After another week I get my item delivered and when my mechanic started the installation it wasn't the correct kit they sold me a 2012/2016 when I was very clear that my motorcylce is a 2021. I ended up spending more money in a custom adapter.