XLMOTO.COM Reviews 366

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered almost gear for myself, Im new in bike world and my friend recommended me this site, all of equipment fits perfectly and looks sturdy and quality, sizes: helmet L and gloves L fits me perfec... See more

Rated 5 out of 5 stars

Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... See more

Rated 5 out of 5 stars

I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... See more

Company replied

Rated 4 out of 5 stars

Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Service improvement

placed many orderrs and the last i placed was on Sunday and one of the items I ordered by mistake 2 pc, after 2 minutes!! I saw it and sent a mail to customer service to delete 1 thier answer was it is to late and sent 2 pc
Now I one new item with no use

October 23, 2022
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

Unfortunately, we can not stop or change being processed already. In most cases, we only have a few minutes of time to manually intervene in the ordering process.

Wish you a nice day!

Kindly,
XLMOTO

Rated 5 out of 5 stars

XLent Nolan Helmet Purchase

There are many on line stores out there, but there is only one that is XLent at customer satisfaction, and XL Moto is it. Yes they may be a bit more money, but what they promise is exactly what they deliver. I am a truly satisfied customer from all aspects of their business.
Thank you XL Moto

November 7, 2022
Rated 5 out of 5 stars

Real fast delivery

Real fast delivery, good price and good quality of products. And I like Vanesa Ruck :)
The only complaint is that there is no exchange of goods if the size does not suit us

October 27, 2022
Rated 5 out of 5 stars

Best

Well, great and fast service. Also prices are very good. Thumbs up lads.

October 21, 2022
Rated 5 out of 5 stars

Very happy customer

Very happy customer. First time using xlmoto. Ordered a klim jacket and it arrived within their time frame for items to Australia. Can happily recommended xlmoto to anyone thinking of ordering from them.

September 20, 2022
Rated 3 out of 5 stars

bad sizing, slow return and refund

Size from their own brand not accurate, and the return and refund takes forever.

October 17, 2022
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

We are sorry to hear that our size guide was not helpful finding the correct size for you.
In that case we do recommend getting in touch with our CS Department, so we can assist you.

According to our system we can see that a refund has been processed within 5 days after receiving the return in our warehouse.

Wish you a nice day!

Kindly,
XLMOTO

Rated 4 out of 5 stars

Very positive feed back

Very positive feed back, description of the size could be more precise. I had to return the item, return was fast and professional. will buy again from XLMOTO

September 26, 2022
Rated 5 out of 5 stars

Very Happy

Two orders done on XL moto i can safely say its my GO-TO shop for motorcycle gear . Sizing is correct on given on different clothing also discounts are also a plus.

October 12, 2022
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever, received with huge delay

September 28, 2022
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

We truly apologise for the delay of your order as we can see the parcel was for 20 calendar days in transit before being delivered to you.
Currently we are working on improving our delivery times by offering different shipping methods in the future.

We are sorry about this and sincerely hope this will not cause you any inconvenience.

Wish you a nice day!

Kindly,
XLMOTO

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look