XLMOTO.COM Reviews 366

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered almost gear for myself, Im new in bike world and my friend recommended me this site, all of equipment fits perfectly and looks sturdy and quality, sizes: helmet L and gloves L fits me perfec... See more

Rated 5 out of 5 stars

Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... See more

Rated 5 out of 5 stars

I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... See more

Company replied

Rated 4 out of 5 stars

Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... See more


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4.7

Excellent

TrustScore 4.5 out of 5

366 reviews

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Rated 1 out of 5 stars

International Buyers be AWARE!!!!!

XL Moto is a great website with a wide variety of moto products, but buyers from India, just be aware that the website doesn't tell you what country the product was manufactured in, when you get this product shipped there are custom charges that are applicable based on the country the product was manufactured in, In my case bought a product worth $75 (including shipping) and the customs charges were around $231 just because the product was manufactured in Pakistan, so moral of the story, please don't purchase anything here till u get the details of the country of manufacture and then find out the custom charges based on the country and only then make the purchase, alternatively I think XL moto website should this feedback seriously and provide country of manufacturing details for every product on their website for people buying internationally, this will help the customers a lot

February 14, 2023
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

We are sorry to hear that you have not been aware of any kind of custom charges being applied to your order.

As stated on our website and in the T&Cs:

"You may have to pay customs fees upon receipt of your order. These fees are not included in our prices. For more details, please consult your local legislation.
If the custom fees are not being paid within the time frame given by the local Custom Agency, DHL will destroy the parcel without any refund."

If there is such a legislation in India, we recommend in advance to contact any seller in order to receive this information in advance.

Wish you a nice day!

Kindly,
XLMOTO

Rated 5 out of 5 stars

XLMOTO

Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on products. Such as size and fitment experience from other customers.

February 13, 2023
Rated 2 out of 5 stars

A problem with the goods

Hello ,
I bought a proworks 2-in-1 Paddock Stand - Red.
My Invoice number is 24406895 from 9.2.23 .
I only got wheels for the back holder and the front holder came with no wheels so I can't use both at the same time.
Would like your help with that.
Thank you
Idit

February 8, 2023
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Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

We can see that our Customer service has already informed you via e-mail on March, 3rd.

Wish you a nice day!

Kindly,
XLMOTO

Rated 2 out of 5 stars

Not the correct size

Size is not what it should be (Chinese sizing most likely?)

January 19, 2023
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Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

We regret to hear that the received size was not as expected.
According to our system we can see our Customer Service has already reached out to you with a reply waiting for your answer.

Wish you a nice day!

Kindly,
XLMOTO

Rated 5 out of 5 stars

Great product, great customer service

Professional company, good quality product, fast delivery and amazing custormer service. I bought H20 waterproof saddlebags for Yamaha XT660r with luggagerack, delivered to Hungary. The bags are good quality, great price, mounting is good, simple and universal, it is also great for adventure luggage. (It might be not wide enough between the two bags for this wide type of bike/luggagerack, but that is easily replacable to a longer strap, no problem.) Customer service is superkind and professional!

January 29, 2023
Unprompted review
Rated 1 out of 5 stars

Website information incorrect

I purchased a JTR245/2 43 tooth rear sprocket for my 1974 Honda XL350.The website showed the sprocket as being a stock replacement for the 530 sprocket on the bike, when in fact it turned out to be a narrower 520 sprocket. Returning the sprocket from Canada is not cost effective, the shipping and brokerage charges were more than the cost of the part, but I was willing to pay for the correct part. Please correct the information on the website page.

January 4, 2023
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

We are sorry to read that the item has not been delivered to you as expected.

According to our system we can see that our Customer Service is currently waiting from a response from your side in order to resolve this matter.

Wish you a nice day!

Kindly,
XLMOTO

Rated 4 out of 5 stars

Purchased Course Jones Jeans

Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price.

Shipping costs per unit was cheaper with multiple purchases.

December 27, 2022
Rated 1 out of 5 stars

Order canceled for no reason

You or your logistics forwarder canceled my order twice. I've ordered at least 2 times before without any issues.

UPDATE 10/03/2023; thanks for your reply. Order got re sent, and then canceled once again, again with no explanation. I must insist: I've ordered stuff from you at least twice before, with no issue.

December 21, 2022
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your purchase from us and your review.

According to the carrier the provided address was incorrect and therefore the order could not be delivered correctly.

We can see our CS Department has reached out to you and dispatched the order again after an address confirmation.

Wish you a nice day!

Kindly,
XLMOTO

Rated 5 out of 5 stars

Great shop

If I need something for my bike I always check with xlmoto first, they have good prices and extremely fast and affordable shipping. On the occasions I had to reach out to customer service they quickly replied and helped me out with no problem. Recommended!

November 21, 2022

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